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Call Center Operations Manager Jobs in Springfield, MA

Rentokil

Operations Manager, US Pest

Southampton, MA

$57K - $92K/yr

Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance​

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All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Springfield, MA

Call Center Operations Manager information

See Springfield, MA salary details

$31.4K

$73.4K

$135K

How much do call center operations manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for call center operations manager in Springfield, MA is $73,430.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $90,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Springfield, MA look for? The top searched job categories for Call Center Operations Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Call Center Operations Manager jobs? Cities near Springfield, MA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,430 per year, or $35.3 per hour.

Call Center - E Hartford, CT

Hire Evolution Consulting

East Hartford, CT • On-site

$21/hr

Full-time

Posted 18 days ago

Job description

East Hartford, CT - Onsite Office Contract Role

Shift: Monday to Friday, 8:00 AM to 5:00 PM, long-term contract
Pay Rate: $21 per hour, paid weekly
Schedule: Full-time, 40 hours per week

Start Dates: April 1 and April 15

Launch Your Career in a Dynamic Office Environment!

Are you ready to sharpen your skills and contribute to a vital part of business operations? This role offers an exciting opportunity to grow your professional expertise in administrative support, data management, and process optimization while working in a collaborative and fast-paced environment.

What You'll Do:

  • Takes and responds to a high volume of inbound calls in a fast-paced environment

  • Works with multiple software programs and toggles between programs using dual monitors

  • Patiently and compassionately responds to callers regarding confidential information

  • Be at the forefront of business operations by managing critical tasks like front-end duties, image and data capture, payment services, and content management for documents and transactions.

  • Data entry of information into a variety of tracking systems

What you'll need:

  • At least 1 year of customer service experience within a call center setting. Must be able to handle a high volume of calls and have excellent decision-making skills

  • Professional and excellent communication skills; personable and able to handle high-stress calls

  • Good computer skills; able to learn new software easily

  • High School Diploma or GED

  • Able to undergo and pass a background check and drug screen, including marijuana and CBD

Why Apply to This Role:

  • Gain valuable expertise in administrative operations and data management—skills highly sought after in a variety of industries.

  • Work with a supportive team that values accuracy, efficiency, and professional growth.

  • Build a strong foundation for future roles in office administration, operations management, or related fields.

What We’re Looking For:

  • Typing speed of at least 40 WPM.

  • A proactive attitude and a drive to excel in a professional office environment.