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Call Center Operations Manager Jobs in Springfield, MA

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

Deliver first-class inbound client service in every interaction as part of Fund Services operations ... Collaborate with internal teams, including financial advisors, portfolio managers, and estate ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Springfield, MA

Call Center Operations Manager information

See Springfield, MA salary details

$31.4K

$73.4K

$135K

How much do call center operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center operations manager in Springfield, MA is $73,430.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $90,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Springfield, MA look for?

The top searched job categories for Call Center Operations Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Call Center Operations Manager jobs?

Cities near Springfield, MA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you

Call Center Representatives $17.50/hr

Precision HR Solutions

Hartford, CT • On-site

$17.50/hr

Temporary

Re-posted 19 days ago

Job description

Location: Hartford, CT 06106
Date Posted: 07/31/2026
Category: Transportation
Education: High School Diploma/GED

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (CREC) in Hartford, CT.* Position Starts Immediately* This is an In Office call center in Hartford, CT.HOURS & COMPENSATION* Available shift: 12:30pm-7:30pm OR 530am-1230PM * Monday through Friday* Mandatory Overtime* $17.50/hrREQUIREMENTS* Must have at least one(1) year of experience in a call center * Computer skills with a proficiency in Microsoft Word, Excel, and Outlook* Ability to work in a heavy call volume environment* Demonstrated customer service excellence over the phone, in-person, and through email * Ability to remain calm and effective in a fast-paced environment SUMMARY OF RESPONSIBILITIES * Provide parents, schools, and transportation providers with transportation needs.* Process transportation change requests* Process transportation complaints from parents and school* Work as a liaison between parents, schools, and transportation providers* Resolve issues to ensure safe and timely transportation* Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.* Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop* Assist the director and manager of transportation as needed* Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics.

Title: Call Center Representatives $17.50/hr
Class: None
Type: TEMPORARY
Ref. No.: 1265568-23
BC: #PHRS502
Company: Precision Human Resource Solutions, Inc. (NJ)
Contract Contact: NJ Careers
Office Email: InfoNJ@precisionhr.net
Office Phone: 888-773-7803
Office Address: 1460 Route 9 North, Suite 300, Woodbridge, NJ 07095
About Us: Registering on the PrecisonHR.net website portal is not a guarantee that contracting opportunities will be available and/or located. Use of our website is for information transfer only and is not an application, offer or commitment by either party. You are under no obligation to proceed. When and if opportunities become available, you will be contacted. Further steps are required to complete your registration with the appropriate legal PHRS entity.