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Call Center Operations Manager Jobs in Fall River, MA

PPL Corporation

Mgr-Customer Operations

Cumberland, RI

$119K/yr

Daily execution of call center strategies, policies, and procedures * Encourage and motivate remote and in-office personnel who work in extremely repetitious, but fast paced contact center ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

Contribute to the building of local Call Center operations in RI while working with our labor ... Manage continuous improvement to achieve goals for customer service satisfaction. Appropriately ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Commercial Operations, you will be asked to meet and exceed department service and quality ... Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ...

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Fall River, MA

Call Center Operations Manager information

See Fall River, MA salary details

$31.6K

$74K

$136K

How much do call center operations manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for call center operations manager in Fall River, MA is $73,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $91,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What job categories do people searching Call Center Operations Manager jobs in Fall River, MA look for? The top searched job categories for Call Center Operations Manager jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Call Center Operations Manager jobs? Cities near Fall River, MA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you

Distribution Center Operations Manager

JS International, Inc.

Fall River, MA • On-site

$100K - $120K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Description


About the Company 

JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high-quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle.  


About the Role 

We are seeking an experienced Distribution Center Operations Manager to oversee and improve operational performance across our network of four distribution centers. This individual will provide strategic leadership for all distribution center operations, ensuring safe, efficient, and standardized processes while driving continuous improvement, productivity, quality, and customer satisfaction.
 

The ideal candidate has extensive multi-site distribution center leadership experience and a proven ability to develop teams, improve operational performance, optimize inventory accuracy, and manage budgets while partnering with Manufacturing, Purchasing, Customer Service, and Executive Leadership.


Key Responsibilities 

  • Ensure consistent execution of company policies and operational standards.
  • Build a culture of accountability, safety, teamwork, and continuous improvement. 
  • Provide operational leadership for four distribution centers. (Some travel is required.)
  • Standardize operating procedures across all facilities.
  • Lead and develop Distribution Center Managers and leadership teams.
  • Develop and manage operating budgets and identify cost reduction opportunities.
  • Improve distribution center productivity and throughput. 
  • Drive Lean, 5S, Kaizen, PDCA, Value Stream Mapping, and continuous improvement initiatives.
  • Develop and monitor KPIs including safety, inventory accuracy, order accuracy, productivity, labor efficiency, and customer service.
  • Ensure OSHA compliance and promote a strong safety culture.
  • Lead facility improvement and capital projects, including distribution center layout optimization and automation evaluations.
  • Partner with Manufacturing, Purchasing, Customer Service, Quality, and Executive Leadership to improve operational performance.

 *This job description outlines the basic duties and requirements for the position of DC Operations Manager. Duties may vary depending on the needs of the organization 

Requirements


Qualifications

  • Bachelor's degree in Operations Management, Supply Chain, Business, Industrial Engineering, or related field (preferred).
  • 5+ years of warehouse or distribution leadership experience.
  • Experience managing multiple distribution centers preferred.
  • Strong knowledge of warehouse operations, inventory control, Lean principles, and continuous improvement.

Technical Skills

  • Advanced Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, dashboards).
  • Experience with ERP/WMS systems (Prophet 21 experience is a plus).
  • Proficient in Microsoft Office Suite.

Desired Skills

  • Excellent leadership and team development abilities.
  • Strong analytical and problem-solving skills.
  • Excellent communication and organizational skills.
  • Project management experience.
  • Continuous improvement mindset.

 Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (100% company paid)
  • STD/LTD Insurance (100% company paid)
  • Accident Insurance
  • Cancer Insurance
  • Critical Illness Insurance
  • 401k matching up to 4%

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