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Call Center Operations Manager Jobs in Wakefield, MA

Biz Voice Boost

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

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Tufts Medical Center

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Perform any other tasks as needed and directed by supervisory and management staff III. JOB ...

Alphabe Insight

Call Center Representative

Lawrence, MA · On-site

$44K - $48K/yr

We pride ourselves on maintaining high operational standards that support our mission of delivering ... Ability to manage multiple tasks in a fast-paced environment * Basic computer proficiency and data ...

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Call Center Operations Manager information

See Wakefield, MA salary details

$33.2K

$77.7K

$142.8K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Wakefield, MA is $77,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $95,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What job categories do people searching Call Center Operations Manager jobs in Wakefield, MA look for? The top searched job categories for Call Center Operations Manager jobs in Wakefield, MA are:
What cities near Wakefield, MA are hiring for Call Center Operations Manager jobs? Cities near Wakefield, MA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Wakefield, MA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 8% Hybrid, and 3% Remote job distribution, with an average salary of $77,683 per year, or $37.3 per hour.

Center Operations Manager

Kaleidoscope Family Solutions ABA, Inc

Chelmsford, MA • On-site

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Center Operations Manager
Location: Chelmsford, MA 01824
Date Posted: 08/01/2026
Category: Center Based
Education: Bachelors Degree
Title: Center Operations Manager
Location: CHELMSFORD, MA
Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team- as an Operations Manager. The Program Operations Manager position is an integral part in Kaleidoscope ABA's mission to deliver therapeutic services to children with autism.
Summary:
The Center Operations Manager will be involved in many facets of the business including day-to-day management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Operations Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.
Benefits & Advantages:
> Medical, Dental, and Vision Insurance through United Healthcare.
> Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.
> Long-Term Disability and Life Insurance.
> 401k with a 6% match and a two-year vesting schedule.
> Weekly Pay each Thursday.
Job Qualifications:
> To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, be able to react to change productively, and handle other essential tasks as assigned. The individual must possess professional knowledge and experience regarding scheduling and skills pertinent to operations.
> Display a high standard of ethical conduct and respect confidentiality principles.
> Exhibit honesty and integrity.
> Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner.
Education:
" Bachelor's Degree or equivalent work experience.
" Bachelor's degree in Marketing, Business Administration, or Healthcare, preferred.
Experience:
" 1-2 years medical, dental, therapy, PT, OT office (or similar) administration or scheduling required.
" 3-5 years experience preferred.
" Prior Practice Managers are encouraged to apply.
Skills & Abilities:
> Strong rapport-building skills, especially on the phone.
> Sense of urgency.
> Ability to work independently towards assigned goals.
> Excellent time management and organization skills.
> Ability to manage multiple tasks, prioritize tasks, and meet deadlines.
> Attention to detail.
> The ability to administer processes across the company consistently.
> Superb communication skills.
> Able to work collaboratively with ABA personnel.
> Ability to listen and communicate well with management, staff, and families/clients.
> Professional appearance and presentation required.
Computer Skills:
> Proficient in Microsoft Office applications including Word, Excel, and PowerPoint is an essential skill.
> Proficiency in using email and Outlook.
> Ability to keep accurate records, work in the database, use Excel, and track processes accurately.
> Ability to use Zoom meeting and Go To Meeting software.
> Ability to learn ReThink software within 30 days.
Working Conditions:
> Exposure to constant or intermittent sounds is sufficient to cause distraction.
> High demand for telephone work.
> Considerable stress may occur at times due to the pressure of meeting deadlines.
> Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs.
> Performing these duties on a full-time basis is an essential function of this position.
> Must have the ability to read and respond to emails and accept calls outside of work hours.
Kaleidoscope Family Solutions ABA and its subsidiaries and affiliates do not discriminate and are Equal Opportunity Employers.
Title: Center Operations Manager
Class: Operations Manager
Type: PERMANENT ONLY
Ref. No.: 1299391-15
BC: #KFS210
Company: Kaleidoscope Family Solutions ABA, Inc
Contract Contact: HQ Careers
Office Email: Recruit@kfsaba.org
Office Phone: 877-ABA-0399
Office Address: 950 E Haverford Road, Suite 100A, Bryn Mawr, PA 19010
About Us: Responding to this post or registering on the KFSABA.org website is for information transfer only and is not an application, employment offer or commitment. When and if opportunities are presented, you may accept or decline such opportunities at your sole discretion. Further steps are required to complete your registration with the Kaleidoscope Family Solutions ABA, Inc. dba Kaleidoscope ABA. We appreciate your interest in our agency and look forward to meeting with you.

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