Financial Center Manager Jobs in Springfield, MA

The Village for Families & Children | Greater Hartford Region, CT

At The Village for Families & Children, we believe strong families create thriving communities. For more than 200 years, we've worked to protect and nurture children while supporting individuals and families through behavioral health, early childhood, youth development, substance use treatment, and financial empowerment services.

Named a Connecticut Top Workplace for six consecutive years, with national recognition for our workplace culture and commitment to diversity, equity, and inclusion, The Village is a place where purpose-driven professionals can grow while making a lasting impact.

We are seeking a dynamic, bilingual Financial Opportunity Center (FOC) Coordinator to lead and expand our Volunteer Income Tax Assistance (VITA) program across Greater Hartford, Enfield, Manchester, and Windham. If you're passionate about financial empowerment, community engagement, and helping families access critical tax credits and resources, we'd love to hear from you.

As the FOC Coordinator, you will oversee all aspects of VITA program operations and growth while serving as a key liaison to community partners, municipalities, colleges, funders, volunteers, and stakeholders.

• Lead the planning, implementation, and expansion of the annual VITA/EITC campaign.
• Coordinate multiple tax preparation sites and ensure compliance with IRS Quality Site Requirements.
• Recruit, support, and collaborate with volunteers, site coordinators, and community partners.
• Track program performance and analyze data to guide real-time decision making.
• Connect tax filers with broader financial coaching, asset-building, and supportive services through The Village's Financial Opportunity Center.
• Partner with marketing and community organizations to increase awareness and participation.
• Coordinate volunteer training and certification efforts.
• Provide direct operational support during tax season, including site coverage as needed.
• Manage program referrals, reporting requirements, and stakeholder communications.

You are an organized relationship-builder who thrives in a fast-paced environment. You're comfortable balancing logistics, data tracking, community engagement, and volunteer coordination while remaining focused on helping individuals and families achieve greater financial stability.

• Experience coordinating programs, projects, or community initiatives.
• Cultural Competency
• Initiative - who is Intiative driven 
• Knowledge of VITA, EITC, tax preparation programs, or financial empowerment services.
• Strong organizational, planning, and problem-solving skills.
• Excellent written, verbal, and presentation abilities.
• A demonstrated commitment to working effectively with diverse populations.
• The ability to adapt quickly to changing priorities and community needs.
• Strong computer proficiency, including Microsoft Office applications.
• The ability to work independently while collaborating across teams and community partnerships.
• A commitment to confidentiality, professionalism, and service excellence.
   

   

   

   

   

• Bachelor's degree in Accounting, Financial Services, Business, Social Services, or a related field preferred.
• An equivalent combination of education and relevant experience totaling at least four years will be considered.

• Bilingual English/Spanish required.
• Experience with VITA/EITC programs strongly preferred.
• Reliable transportation required.
• Ability to work occasional evenings and weekends during peak program periods.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

When you join The Village, you're joining a mission-driven organization that values innovation, collaboration, and employee well-being. You'll have the opportunity to:

• Make a meaningful impact on the financial well-being of local families.
• Build partnerships that strengthen communities.
• Work alongside passionate colleagues dedicated to service and equity.
• Grow your career within one of Connecticut's most respected nonprofit organizations.
• Be part of an award-winning workplace culture that invests in employee success.

Join us in helping families access critical financial resources, build stability, and create brighter futures for themselves and their children.

Apply today and become part of The Village's mission to build a community of strong, healthy families who protect and nurture children.