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Call Center Operations Manager Jobs in Ontario (NOW HIRING)

The RPM Groups

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Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Managing and growing our client base. * Book appointments with commercial clients to meet with a ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

Manage daily call center operations including staffing, scheduling, queue management, and escalation handling * Monitor and analyze key performance metrics (AHT, FCR, CSAT, abandonment rate, SLA ...

The RPM Groups

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Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Managing and growing our client base. * Book appointments with commercial clients to meet with a ...

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Keep CRM and internal systems accurate and up to date * Work with Sales and Operations to keep ... in call centre customer service role(s) * Strong communication skills (clear, professional ...

The RPM Groups

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Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Managing and growing our client base. * Book appointments with commercial clients to meet with a ...

The RPM Groups

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Call Center Sales Representative

Ottawa, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Managing and growing our client base. * Book appointments with commercial clients to meet with a ...

Maverick Telecommunications

General Purpose: The Call Centre Consultant makes outgoing calls to prospective or existing ... Manager

COLLINS MOBILE

The Call Center Coordinator is a first-line sales manager responsible for driving team performance, providing real-time floor support, managing operational workflows like timecards, and coaching ...

Cisco

High Touch Operations Manager

Kanata, ON · On-site

CA$126K - CA$159K/yr

YOUR IMPACT Deliver incident management services to major strategic accounts, ensuring critical problemsare addressed and resolved efficiently. Coordinate and communicate with both customers and ...

The University of Alabama at Birmingham

CA$26.52 - CA$42.54/hr

... management, assists with CQI projects, and identifies obstacles to improvement within the clinical ... Participates in special projects that supports the operation of the organization and other duties ...

UAB

CA$26.52 - CA$42.54/hr

... management, assists with CQI projects, and identifies obstacles to improvement within the clinical ... Participates in special projects that supports the operation of the organization and other duties ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability ... call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy ...

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Call Center Operations Manager information

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Ontario?

For Call Center Operations Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Ontario look for?

The top searched job categories for Call Center Operations Manager jobs in Ontario are:

What cities in Ontario are hiring for Call Center Operations Manager jobs?

Cities in Ontario with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in ON?

For Call Center Operations Manager jobs in ON, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Call Center Sales Representative

The RPM Groups

Mississauga, ON • On-site

Full-time

Re-posted 18 days ago

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Job description

Call Center Sales Representatives


Seeking a motivated and results-driven Call Center Sales Representative to join a dynamic Inside Commercial Sales Team. In this role, you will be responsible for engaging with potential clients through various communication channels to promote solutions.


This is an inside office sales position. The products that will be marketing and sold to commercial clients are Energy Conservation products, Commodity Hedging, Power Factor Correction and Smart LED Lighting


OVERVIEW

• Make outbound calls in a call centre environment to potential customers

• Managing and growing our client base.

• Book appointments with commercial clients to meet with a senior sales consultant.

• Follow up with clients on booked appointments and follow throughs

• Respond to inquiries and engage with customers via phone, email

• Identify customer needs and present relevant solutions

• Support the senior sales team with lead management and follow-ups

• Maintain accurate records in our CRM system

• This is a Monday to Friday position


RESPONSIBILITIES

• Manage and grow a portfolio of key accounts to achieve sales targets.

• Develop and maintain strong, long-term client relationships.

• Identify opportunities for upselling and cross-selling products or services.

• Collaborate with internal teams to ensure client satisfaction and successful project delivery.

• Conduct regular account reviews to identify client needs and potential challenges.

• Prepare and deliver compelling sales presentations and proposals.

• Track sales metrics and maintain accurate records in the CRM system.

• Stay up to date with industry trends and competitors.

• Comfortable working with technology and CRM tools (training provided)

• Ability to handle rejection and stay positive


QUALIFICATIONS:

  • Ambitious self-starter with an entrepreneurial mindset.
  • Good in time management, evaluating priorities, and accomplishing goals.
  • Self-motivated.
  • Demonstrated ability to be a team player.
  • Sales, Customer Service, experience is an asset but not needed.

WHAT YOU CAN EXPECT FROM US:

  • Weekly upfront commissions and residuals
  • This is a COMMISSION ONLY POSTION
  • Training in products and services.
  • Job shadowing to set you up for success.
  • Ongoing coaching, learning, and development opportunities.
  • Internal career growth.


Apply today to be selected for an interview