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Call Center Operations Manager Jobs in Nebraska (NOW HIRING)

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended) * Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews

Lincare

Manager, Center Operations

Scottsbluff, NE

Includes responding to call outs at night and weekends to provide the service normally done by a ... operations of a center * Must be DOT certified and possess a Commercial Driver's License (CDL) or ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

Village Pointe Toyota

Call Center Representative

Omaha, NE · On-site

$15.25 - $19.25/hr

Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Must have previous call center experience Schedule * Monday ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Nebraska

Call Center Operations Manager information

See Nebraska salary details

$30K

$70.3K

$129.2K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Nebraska is $70,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $86,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Nebraska?

The most popular types of Call Center Operations jobs in Nebraska are:

What are popular job titles related to Call Center Operations Manager jobs in Nebraska?

For Call Center Operations Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Nebraska look for?

The top searched job categories for Call Center Operations Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Call Center Operations Manager jobs?

Cities in Nebraska with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in NE?

For Call Center Operations Manager jobs in NE, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Nebraska as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $70,257 per year, or $33.8 per hour.

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Re-posted 29 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

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