Call Center Operations Manager Jobs in Kearney, NE

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Job Title:  CENTER MANAGER 

RELOCATION ASSISTANCE! This position is eligible for relocation assistance of up to $20,000!   

Summary:

Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation. Works under general occasional guidance and general oversight of regional management. Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.

Primary Responsibilities for Role:  

• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
• Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
• Operates the center and manages employees and operations to the highest standard of ethics and integrity.
• Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Directs and manages employees.
• Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Provides strategic direction and planning.

Other Responsibilities for Role:

• Acts as a mentor to assigned team, other center staff and other centers.
• Through Assistant Manager, oversees donor selection, plasma collection and shipment and records completion.
• Accountable to ensure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
• Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
• Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Accountable for freezer management, including overseeing plasma shipments and equipment failures.  Required to answer all freezer alarms and deal with them appropriately.
• Submit timely and accurate reports on a daily/weekly basis or as requested.
• Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Works with Divisional/Corporate management in the preparation of annual budget and manages facility to consistently achieve production targets and quality goals at the agreed-upon cost structure.
• Control center donor funds and ensure that all financial records are accurate and in order.
• Identifies regulatory deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action.
• Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.
• Assumes Regional management oversight and mentoring duties for select facilities/projects or in ROMs absence.
• Performs other duties as required.

This job description is intended to present the general content and requirements for the performance of this job.  The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.  Managers and supervisors may assign other duties as needed.

Job Requirements:

• Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.
• Typically requires a minimum of 3 years of related work experience in clinical or general business environment. 
• Supervisory experience preferred but not required.
• Prior management experience, preferably supervising a group of 20 or more employees.
• Experience in a medical and/or cGMP regulated environment preferred.
• Experience with plasma or whole blood preferred.

Equivalency: 

Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example:  If a job level requires a bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an associate degree with 6 years of experience, or a master’s degree with 2 years of experience.

Attributes:  

Command of leadership, management, presentation, organizational, customer service, interpersonal communication, and computer skills. Ability to understand, assess and communicate FDA regulations. Ability to balance multiple competing priorities, ensure proper staffing levels, maintain adequate levels of plasma collection, and adhere to quality standards. Ability to control costs and maintain a budget. Ability to motivate staff to achieve established goals and standards. Ability to develop positive relationships with donors, center employees, and company employees working in different geographical locations. Developing command of and proficiency in at least one functional area, such as finance, IT, HR, or compliance. Ability to relocate preferred.

Compensation and Benefits:

This position is eligible to participate in up to 30% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!

“We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our donors/customers.”

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Third Party Agency and Recruiter Notice: 

Agencies that present a candidate MUST have an active, nonexpired Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter.  All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Location: NORTH AMERICA : USA : NE-Kearney

Center Address: 5915 1st Ave, Kearney, NE 68847  

Contact: Alex S. Contreras, Senior Talent Acquisition Partner - (213) 219-5494 | acontreras@grifols.com 

Learn more about Grifols

• Follow us on Facebook:  https://www.facebook.com/grifolsplasma1940/
• Follow us on LinkedIn:  https://www.linkedin.com/company/grifols/

To find more jobs with Grifols:  https://grifols.jobs 

Or Text GRIFOLS to 833-233-7621