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Call Center Operations Manager Jobs in Kearney, NE

WhiteCoat Locums

Otolaryngology Physician

Kearney, NE · On-site

$170/hr

Level II Trauma Center Coverage Type: Weekend call coverage Coverage Dates: December :00 AM ... consult requests Management of general ENT procedures and emergencies Required Procedures ...

CLAAS

Parts Manager Kearney

Kearney, NE · On-site

Nebraska Harvest Center Inc. Location: Kearney Start Date: 08/03/2026 Professional Level ... The Parts Manager oversees the daily parts operations for assigned Ag Dealer Parts Department by ...

CLAAS

Parts Manager Kearney

Kearney, NE · On-site

Nebraska Harvest Center Inc. Location: Kearney Start Date: 08/03/2026 Professional Level ... The Parts Manager oversees the daily parts operations for assigned Ag Dealer Parts Department by ...

Lancesoft INC

Otolaryngology Physician

Kearney, NE · On-site

$285K - $316K/yr

... ENT call coverage at a Level II Trauma Center in Kearney, Nebraska. This role is ideal for ... • Manage acute ENT cases and procedures • Collaborate with anesthesia, CRNAs, and surgical ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Kearney, NE

Call Center Operations Manager information

See Kearney, NE salary details

$29.7K

$69.4K

$127.6K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Kearney, NE is $69,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $85,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Kearney, NE as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,415 per year, or $33.4 per hour.

RN Radiation Oncology - Kearney Cancer Center

Nebraska Medicine

Kearney, NE • On-site

Full-time

Posted 16 days ago

Key responsibilities

  • Deliver and coordinate clinical resources to ensure high-quality patient care.

  • Provide, prescribe, delegate, and coordinate nursing care with other healthcare providers for a designated group of patients.

  • Perform nursing duties in environments that may be long term, emergent, critical, acute, interventional, or procedural.

Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

232nd of 898 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Position Highlights:
Nebraska Medicine is seeking a RN to join our Fred & Pamela Buffett Cancer Center - Kearney team, this role is located in Kearney, NE. The RN will be responsible for delivering and coordinating clinical resources, ensuring the highest quality of patient care.
The Nebraska Medicine Fred & Pamela Buffett Cancer Center - Kearney is part of a statewide expansion of the Fred & Pamela Buffett Cancer Center - the only one in the state with a prestigious NCI designation. The $52 million cancer center project in Kearney spans more than 53,000 square feet in University Village. When it opens in December, services will include medical oncology, radiation oncology, lab, pharmacy, infusion, survivorship programs, genetics counseling and a healing garden.
More info: https://unknews.unk.edu/2024/09/25/prestigious-name-chosen-for-nebraska-medicine-cancer-facility-in-kearney/
Shift Details:
Full-Time | 1.0 FTE | Days
Monday - Friday | 8AM - 4:30PM
No Weekends, Holiday, or Call Required
Why Work with Nebraska Medicine?
  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary with Nebraska Medicine!
Job Duties: Staff Nurse
Provide, prescribe, delegate, and coordinate nursing care with other health care providers to meet holistic care needs of a designated group of patients. Environment of care may be long term, emergent, critical, acute, interventional, or procedural driven.
Required Qualifications:
  • Associate's degree in nursing (ADN) or Nursing Diploma required.
  • Effective communication skills required.
  • Ability to demonstrate initiative, teamwork and flexibility required.
  • Currently licensed as a Registered Nurse in the state of Nebraska or current compact state license required.
  • Basic Life Support (BLS) certification required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later).
  • Pediatric Advanced Life Support (PALS) department dependent required.

Preferred Qualifications:
  • Direct patient care experience preferred.
  • Based on position, prior experience in one or more of the following areas including cardiology, cardiac drip management, critical care, emergency department, medical-surgical, obstetrics, cardiovascular rehabilitation, telemetry, oncology, neonatal intensive care, pediatric acute care, solid organ transplant, cath lab, EP lab, quality assurance related to health care, perioperative and special procedures in applicable nursing specialty area preferred.
  • Bachelor's degree in nursing (BSN) or Master's of Science in Nursing (MSN) degree preferred.
  • Based on position, one or more of the following courses including STABLE, smoking cessation counseling, basic critical care, or other specialty training courses preferred.
  • Experience with Microsoft Office applications including Word, PowerPoint, and Excel preferred.
  • Proficient with use of email applications preferred.
  • Proficient with use of departmental equipment and systems such as patient care equipment, telecommunication systems, information systems, pneumatic tube system, general patient care supplies, and transport equipment preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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