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Vice President Call Center Operations Jobs in Nebraska

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended) * Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews

CHI Health Good Samaritan

VP Operations

Kearney, NE · On-site

$83.42 - $116.79/hr

Where You'll Work CHI Health Good Samaritan is a 236-bed regional referral center serving Kearney ... Job Summary and Responsibilities As our VP of Operations you will lead hospital campus operations ...

CommonSpirit Health

VP Operations

Kearney, NE · On-site

CHI Health Good Samaritan is a 236-bed regional referral center serving Kearney and communities ... As our VP of Operations you will lead hospital campus operations, driving clinical excellence ...

CHI Health Good Samaritan

VP Operations

Kearney, NE

$83.42 - $116.79/hr

Job Summary and Responsibilities As our VP of Operations you will lead hospital campus operations ... Today, our hospital is a regional referral center, with more than 100 physicians and more than 1 ...

CHI Health Good Samaritan

VP Operations

Kearney, NE · On-site

$83.42 - $116.79/hr

Job Summary and Responsibilities As our VP of Operations you will lead hospital campus operations ... Today, our hospital is a regional referral center, with more than 100 physicians and more than 1 ...

Osaic

Vice President, Advisory Consulting

La Vista, NE

$140K - $175K/yr

Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Remote applicants may ... The Vice President, Advisory Consulting is responsible for leading the field-based regional sales ...

Osaic

Vice President, Advisory Consulting

La Vista, NE · On-site

$140K - $175K/yr

... Vice President, Advisory Consulting Preferred Location(s): Atlanta: 2300 Windy Ridge Pkwy SE ... Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Remoteapplicants may ...

The Reserves Network Inc

VP, Finance

Omaha, NE

Vice President of Finance | $200K-$240K + Bonus | Omaha, NE | Hybrid | Direct Hire A large ... Lead corporate accounting, investment accounting, and financial operations * Oversee accounting and ...

New

Osaic

Vice President, Advisory Consulting

Omaha, NE · On-site

$140K - $175K/yr

... Vice President, Advisory Consulting Preferred Location(s): Atlanta: 2300 Windy Ridge Pkwy SE ... Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Remoteapplicants may ...

Osaic

Vice President, Advisory Consulting

La Vista, NE

$140K - $175K/yr

... Vice President, Advisory Consulting Preferred Location(s): Atlanta: 2300 Windy Ridge Pkwy SE ... Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702 Remoteapplicants may ...

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All JobsVice President Call Center Operations JobsVice President Call Center Operations Jobs in Nebraska

Vice President Call Center Operations information

See Nebraska salary details

$65.3K

$148.5K

$251.7K

How much do vice president call center operations jobs pay per year?

As of Sep 3, 2026, the average yearly pay for vice president call center operations in Nebraska is $148,528.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,100.00 and $176,400.00 per year, depending on experience, location, and employer.

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.

What are the most commonly searched types of Call Center Operations jobs in Nebraska?

The most popular types of Call Center Operations jobs in Nebraska are:

What are popular job titles related to Vice President Call Center Operations jobs in Nebraska?

For Vice President Call Center Operations jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Vice President Call Center Operations jobs in Nebraska look for?

The top searched job categories for Vice President Call Center Operations jobs in Nebraska are:

What cities in Nebraska are hiring for Vice President Call Center Operations jobs?

Cities in Nebraska with the most Vice President Call Center Operations job openings:

Vice President Call Center Operations jobs near you
Infographic showing various Vice President Call Center Operations job openings in Nebraska as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $148,528 per year, or $71.4 per hour.

Call Center Manager

NextDeavor Inc.

Omaha, NE • Remote

$100K - $130K/yr

Contractor

Re-posted 29 days ago

Job description

Call Center Manager
Full-time
Omaha, NE, US
Exclusive confidential search — details shared with qualified applicants.
 
Become a Key Player as a Call Center Manager

You will lead and scale a fully remote call center operation, driving operational performance and exceptional customer experience. You will manage supervisors and agents, collaborate with HR, IT, QA, and Training, and report insights to senior leadership. This is a Remote role supporting a distributed, multi–time-zone workforce.

Here’s How You’ll Make an Impact on the Team
  • Lead day-to-day operations of a fully remote call center (inbound, outbound, or blended)
  • Manage, coach, and develop remote supervisors and agents through virtual leadership and performance reviews
  • Monitor and drive key KPIs including service levels, call volume, AHT, QA scores, and customer satisfaction
  • Oversee scheduling, staffing, and productivity using workforce management tools
  • Implement virtual training, onboarding, and ongoing coaching programs
  • Analyze performance data to identify trends and drive continuous improvement
  • Ensure compliance with company policies and quality standards across all operations
  • Present performance insights and reports to senior leadership and collaborate cross-functionally to support scalable operations
Here’s What You’ll Need to Be Successful in This Role
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience)
  • Proven experience managing a remote or distributed call center team
  • Strong understanding of call center KPIs, QA processes, and workforce management
  • Experience using CRM systems and cloud-based call center platforms (VoIP, WFM, collaboration tools)
  • Excellent communication and leadership skills with the ability to manage across time zones
Here’s What Else Might Help You Out
  • Experience managing global or multi-time-zone teams
  • Background in scaling or improving remote call center operations
  • Strong analytical mindset with experience driving performance improvement initiatives
Pay Range

$100,000 - $130,000

Ready to Make Your Mark?

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