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Call Center Operations Manager Jobs in Arkansas (NOW HIRING)

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a ... Document all customer interactions accurately in the company's CRM system. * Maintain a positive ...

Doggett Freightliner

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a ... Document all customer interactions accurately in the company's CRM system. * Maintain a positive ...

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a ... Document all customer interactions accurately in the company's CRM system. * Maintain a positive ...

Doggett Freightliner

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated ... Document all customer interactions accurately in the company's CRM system. * Maintain a positive ...

Bank OZK

Assistant Manager-Call Center

Little Rock, AR · On-site

Supports management in fostering a high-performance culture, while maintaining a positive and ... Supervises and guides day-to-day operations of call center staff to ensure calls and resolution of ...

St. Bernards Healthcare

STB - CALL CENTER CLERK

Jonesboro, AR · On-site

$32K - $32K/yr

She/he also answers menu questions, reports process and quality issues to management, and reports ... The Call Center is staffed to receive patient orders during all hours of room service operation.

Community Clinic

Call Center Agent

Springdale, AR · On-site

$13.25 - $17.50/hr

Able to perform proficiently on current practice management system and/or electronic medical ... Some customer service or call center experience preferred * Experience with electronic medical ...

First Security Bank

Ops Center Pro

Searcy, AR · On-site

Deposit Operations ATM/Debit Services ACH/Wire Services Item Processing Document Imaging Call Center Cash Management Internet Banking Fraud and BSA Compliance Bookkeeping Help Desk Demonstrate the ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Arkansas

Call Center Operations Manager information

See Arkansas salary details

$26K

$60.9K

$112K

How much do call center operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center operations manager in Arkansas is $60,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Arkansas?

For Call Center Operations Manager jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Arkansas look for?

The top searched job categories for Call Center Operations Manager jobs in Arkansas are:

What cities in Arkansas are hiring for Call Center Operations Manager jobs?

Cities in Arkansas with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in AR?

For Call Center Operations Manager jobs in AR, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,932 per year, or $29.3 per hour.

Automotive Call Center

McLarty Daniel Nissan

Bentonville, AR • On-site

Full-time

Medical, Dental, Vision

Re-posted 16 days ago

Job description

Job Title: Business Development Representative | McLarty Daniel Nissan
Location: Bentonville, AR
Job Type: Full-Time | On-Site
Industry: Automotive Sales | Customer Service | Call Center
Join Our Winning Team at McLarty Daniel Nissan!
McLarty Daniel Nissan, a premier dealership in Northwest Arkansas, is seeking a motivated and results-driven Business Development Representative (BDR) to join our dynamic sales team. This is an excellent opportunity for individuals with a background in inside sales, call center operations, or customer service who are eager to transition into the automotive industry.
Key Responsibilities:
  • Engage with potential customers through inbound and outbound calls, emails, and text messages
  • Qualify leads from marketing campaigns and set appointments for the sales team
  • Maintain and update customer information in the CRM system
  • Collaborate with the sales and marketing teams to develop strategies for customer acquisition
  • Provide exceptional customer service to enhance the overall customer experience

Qualifications:
  • Proven experience in inside sales, telemarketing, or call center environments
  • Strong communication and interpersonal skills
  • Proficiency in CRM software and Microsoft Office Suite
  • Ability to work in a fast-paced, team-oriented environment
  • High school diploma or equivalent; associate or bachelor's degree preferred

What We Offer:
  • Competitive base package with performance-based bonuses
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Opportunities for career advancement
  • Ongoing training and professional development programs
  • A supportive and inclusive work environment

Why McLarty Daniel Nissan?
At McLarty Daniel Nissan, we pride ourselves on delivering exceptional customer service and fostering a culture of excellence. As a member of our team, you'll have the opportunity to grow your career in a supportive environment that values integrity, innovation, and teamwork.
Apply Today!
If you're passionate about sales and customer service and are ready to take the next step in your career, we want to hear from you. Submit your application through Indeed and join the McLarty Daniel Nissan family!

Apply