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Call Center Operations Manager Jobs in Arkansas (NOW HIRING)

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a ... Document all customer interactions accurately in the company's CRM system. * Maintain a positive ...

Vertical Alliance Group Inc

Call Center Rep

Texarkana, AR · On-site

$15 - $18.50/hr

Using tools like a CRM to track leads and manage communications Necessary skills * Excellent ... Previous experience in a call center role is a plus * Strong work ethic and a desire to succeed

Vertical Alliance Group Inc

Call Center Rep

Texarkana, AR · On-site

$15 - $18.50/hr

Using tools like a CRM to track leads and manage communications Necessary skills * Excellent ... Previous experience in a call center role is a plus * Strong work ethic and a desire to succeed

St. Bernards Healthcare

STB - CALL CENTER CLERK

Jonesboro, AR · On-site

$32K - $32K/yr

She/he also answers menu questions, reports process and quality issues to management, and reports ... The Call Center is staffed to receive patient orders during all hours of room service operation.

St. Bernards Healthcare

STB - CALL CENTER CLERK

Jonesboro, AR · On-site

$32K - $32K/yr

She/he also answers menu questions, reports process and quality issues to management, and reports ... The Call Center is staffed to receive patient orders during all hours of room service operation.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Arkansas

Call Center Operations Manager information

See Arkansas salary details

$26K

$60.9K

$112K

How much do call center operations manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for call center operations manager in Arkansas is $60,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $75,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
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What job categories do people searching Call Center Operations Manager jobs in Arkansas look for? The top searched job categories for Call Center Operations Manager jobs in Arkansas are:
What are popular job titles related to Call Center Operations Manager jobs in AR? For Call Center Operations Manager jobs in AR, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Arkansas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $60,932 per year, or $29.3 per hour.

Director of Call Center

Summit Utilities Inc

Fayetteville, AR • On-site

Full-time

Medical, Dental, Vision

Posted 27 days ago

Job description

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).


Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.


We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas.

POSITION SUMMARY

The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes.

The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.
  • Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.
  • Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.
  • Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.
  • Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.
  • Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.
  • Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.
  • Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.
  • Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.
  • Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized.

EDUCATION AND WORK EXPERIENCE

  • Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.
  • At least 8+ years of total experience, utility preferred.

KNOWLEDGE, SKILLS, ABILITIES

  • Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.
  • Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.
  • Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.
  • Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.
  • Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.
  • Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.
  • Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.
  • Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.
  • Willingness to travel as required, utility or regulated industry experience preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.