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Call Center Operations Manager Jobs in Arkansas (NOW HIRING)

Windows USA

Call Center QA Manager

Irving, TX · On-site

Key Responsibilities: - Own telephony technology to ensure seamless communication and operations within the call center. - Manage real-time call center operations to optimize efficiency and ...

New

ClearanceJobs

Call Center Rep - Temporary Jobs

Little Rock, AR · On-site

$15.25 - $19.25/hr

Call Center Representative Position Description & Qualifications Looking for a customer service ... You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 ...

St Bernards Medical Center

CALL CENTER CLERK

Jonesboro, AR · On-site

$15.50 - $20/hr

She/he also answers menu questions, reports process and quality issues to management, and reports ... The Call Center is staffed to receive patient orders during all hours of room service operation.

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Call Center Operations Manager information

See Arkansas salary details

$26K

$60.9K

$112K

How much do call center operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center operations manager in Arkansas is $60,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $75,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Arkansas?

For Call Center Operations Manager jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Arkansas look for?

The top searched job categories for Call Center Operations Manager jobs in Arkansas are:

What cities in Arkansas are hiring for Call Center Operations Manager jobs?

Cities in Arkansas with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in AR?

For Call Center Operations Manager jobs in AR, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,932 per year, or $29.3 per hour.

Call Center QA Manager

Windows USA

Irving, TX • On-site

Full-time

Posted 2 days ago

New

Job description

Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.

Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.

Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.

ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.

At-Will Employment Statement
This position does not create a contract of employment.

Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.

Disclaimers
This description is intended to outline the general nature of the role.

OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.

Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.

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