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Call Center Manager Jobs in Alberta (NOW HIRING)

Aramark

Dietary Worker

Edmonton, AB

CA$18.36 - CA$20.80/hr

Job Responsibilities • Function comfortably in a fast-paced, performance-based call center ... Aramark Supervisor/Manager JOB GRADE: Department: Food Services RATE TYPE: $18.36-20.80 Facility:

Sunbelt Rentals

Shop Foreman

Fort Saskatchewan, AB

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Profit Center Manager with training, workload planning, and conflict resolution * Perform other ...

Sunbelt Rentals

Shop Foreman

Fort Saskatchewan, AB

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... Profit Center Manager with training, workload planning, and conflict resolution * Perform other ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Alberta

Call Center Manager information

See Alberta salary details

$26K

$58.6K

$97.5K

How much do call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center manager in Alberta is $58,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Alberta?

The most popular types of Call Center jobs in Alberta are:

What are popular job titles related to Call Center Manager jobs in Alberta?

For Call Center Manager jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Alberta look for?

The top searched job categories for Call Center Manager jobs in Alberta are:

What cities in Alberta are hiring for Call Center Manager jobs?

Cities in Alberta with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,581 per year, or $28.2 per hour.

Technical Support Representative

Canadian Fiber Optics Corp

Calgary, AB • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are builton a foundation ofCourage,Curiosity,CompassionandHumility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a technically skilled and customer-focused Technical Support Representative to join our growing team. This role is responsible for delivering front-line technical support and customer care to residential and business customers across internet, Wi-Fi, IPTV, and voice services.

The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and experience in technical support environments, preferably within telecommunications or call center operations. Success in this role requires the ability to diagnose and resolve service-related issues efficiently while maintaining a professional, empathetic, and solution-oriented customer experience.

What you will be doing:

  • Provide technical support to residential and business customers via phone, email, and chat channels.
  • Diagnose and troubleshoot internet, Wi-Fi, IPTV, and connectivity-related issues using internal systems and remote diagnostic tools.
  • Escalate complex technical issues to appropriate internal teams while ensuring proper documentation and customer follow-up.
  • Assist customers with account management functions including service activations, upgrades, billing inquiries, payment processing, and account changes.
  • Support customer retention efforts by identifying customer concerns, presenting service solutions, and promoting products or packages that align with customer needs.
  • Handle delinquent account conversations professionally and empathetically, assisting customers with payment arrangements and account recovery options.
  • Educate customers on products, services, equipment functionality, and best practices to improve their overall service experience.
  • Accurately document customer interactions, troubleshooting steps, resolutions, and account updates within CRM and ticketing systems.
  • Proactively follow up on open issues to ensure timely resolution and high customer satisfaction.
  • Maintain knowledge of company products, network updates, promotions, and evolving technologies.
  • Meet or exceed established performance metrics related to customer satisfaction, resolution times, quality assurance, productivity, retention, and collections support.

What we are looking for:

  • A minimum of 3 years experience in a similar role.
  • Experience supporting Internet, Wi-Fi, IPTV, and telecommunications services.
  • Strong technical troubleshooting and problem-solving abilities with the capability to analyze and resolve connectivity and service issues.
  • Previous experience in technical support, customer service, telecommunications, or call center environments.
  • Excellent verbal and written communication skills with the ability to explain technical concepts in a customer-friendly manner.
  • Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • High attention to detail and commitment to accurate documentation.
  • Ability to work both independently and collaboratively within a team environment.
  • Adaptable and responsive to changing technologies, processes, and business needs.
  • Knowledge of fiber optic infrastructure, networking principles, or construction processes is considered an asset.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

  • Must be available to work evenings and weekends based on customer and business needs.
  • Participation in a rotational on-call schedule may be required.