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At Home Call Center Jobs in Alberta (NOW HIRING)

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

GREATER NEVADA

CA$45K - CA$62K/yr

At Greater Nevada, our passion is helping more people Live Greater, including our members ... Regular communication with the 3rd party call center for updates to scripting, alerts, promotional ...

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role ... Work from home * May need to be on-site for training if located in Edmonton, AB or North Bay, ON ...

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role ... Work from home * May need to be on-site for training if located in Edmonton, AB or North Bay, ON ...

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role ... Work from home * May need to be on-site for training if located in Edmonton, AB or North Bay, ON ...

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role ... Work from home * May need to be on-site for training if located in Edmonton, AB or North Bay, ON ...

Finning

Customer Support Center Representative

Calgary, AB · On-site

CA$24/hr

What You'll Do Customer Support & Call Management * Answer and manage incoming customer calls in a ... At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal ...

Country Hills Ford

$18 - $20/hr

And it's definitely not a call-center role. This is the position that sets the tone for our entire ... you'll feel at home here. Given the nature of this role, select candidates will be required to ...

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All JobsAt Home Call Center JobsAt Home Call Center Jobs in Alberta

At Home Call Center information

See Alberta salary details

$8

$16

$30

How much do at home call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for at home call center in Alberta is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $16.35 per hour, depending on experience, location, and employer.

What is an at home call center job?

In an at home call center job, your responsibilities are to provide customer service for orders, accounts, or technical support. You may assist customers experiencing problems with billing or shipping, verify or modify orders, and take note of issues that you pass on to your supervisor. As a remote customer service agent, you typically work from home or another setting outside of a traditional office and use virtual platforms, such as telephone, video, or online chat, to perform your duties.

What is an at home call center job?

At home call center jobs are positions where individuals handle customer service, sales, or technical support calls from their own homes, rather than working in a traditional office-based call center. Employees or independent contractors use computers, headsets, and internet connections to communicate with customers on behalf of companies. These jobs often offer flexible schedules and can be either full-time or part-time, making them appealing for people seeking remote work opportunities. Most positions require good communication skills, a quiet workspace, and basic computer proficiency.

What are some common challenges faced by at home call center representatives and how can they be managed?

At Home Call Center representatives often face challenges such as maintaining focus in a home environment, managing time effectively without direct supervision, and handling technical issues independently. To overcome these, it's important to create a dedicated workspace free from distractions, establish a clear daily routine, and familiarize yourself with troubleshooting basic technical problems. Regular communication with supervisors and team members through virtual meetings also helps maintain a sense of connection and ensures support is readily available.

What is the difference between At Home Call Center vs Customer Service Representative?

AspectAt Home Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsBasic computer skills, sometimes specific trainingCustomer service skills, sometimes certifications
Industry UsageCommon in telecommunication, retail, techWidespread across various sectors
Work ScheduleFlexible, depending on employerStandard or flexible hours

At Home Call Center jobs focus on remote customer support, often requiring specific technical skills and offering flexible schedules. Customer Service Representatives work in various settings, including in-office or remote, with similar skill requirements. Both roles serve customer needs but differ mainly in work environment and setup.

More about At Home Call Center jobs

What are the most commonly searched types of Call Center jobs in Alberta?

The most popular types of Call Center jobs in Alberta are:

What cities in Alberta are hiring for At Home Call Center jobs?

Cities in Alberta with the most At Home Call Center job openings:

At Home Call Center jobs near you
Infographic showing various At Home Call Center job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $33,997 per year, or $16.3 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Edmonton, AB • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 26 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development