Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
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Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Quick apply
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service ...
Previous call centre experience * Previous government or banking experience WHY SHOULD YOU WORK THERE? * Opportunity for contract to convert into permanent role with Government of Alberta * Lots of ...
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Previous call centre experience * Previous government or banking experience WHY SHOULD YOU WORK THERE? * Opportunity for contract to convert into permanent role with Government of Alberta * Lots of ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call out based position * Candidates must be local to Edmonton or surrounding areas Responsibilities * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas Responsibilities * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional safety and quality ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ethics * Ability to maintain positive working relations with clients * Exceptional safety and quality ...
Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ... weekend shift commitments. Most importantly, we're looking for candidates whose personal values ...
Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ... weekend shift commitments. Most importantly, we're looking for candidates whose personal values ...
Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ... weekend shift commitments. Most importantly, we're looking for candidates whose personal values ...
Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ... weekend shift commitments. Most importantly, we're looking for candidates whose personal values ...
Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ... weekend shift commitments. Most importantly, we're looking for candidates whose personal values ...
Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ... weekend shift commitments. Most importantly, we're looking for candidates whose personal values ...
Work flexible shifts which could include days, nights, holidays, and/or weekends. Assist with random saliva drug testing protocols. Maintain effective care delivery in emergencies and assist ...
Work flexible shifts which could include days, nights, holidays, and/or weekends. Assist with random saliva drug testing protocols. Maintain effective care delivery in emergencies and assist ...
Work flexible shifts which could include days, nights, holidays, and/or weekends. Assist with random saliva drug testing protocols. Maintain effective care delivery in emergencies and assist ...
Work flexible shifts which could include days, nights, holidays, and/or weekends. Assist with random saliva drug testing protocols. Maintain effective care delivery in emergencies and assist ...
Flexible and willing to work a variety of days/shift times and hours including evenings, weekends, and holidays * Previous experience working in a rental shop, tech shop, call center, front facing ...
Flexible and willing to work a variety of days/shift times and hours including evenings, weekends, and holidays * Previous experience working in a rental shop, tech shop, call center, front facing ...
Technical Support Representative
Calgary, AB · On-site
... or call center operations. Success in this role requires the ability to diagnose and resolve ... Must be available to work evenings and weekends based on customer and business needs.
Quick apply
Technical Support Representative
Calgary, AB · On-site
... or call center operations. Success in this role requires the ability to diagnose and resolve ... Must be available to work evenings and weekends based on customer and business needs.
Weekend Call Center information
What are Weekend Call Center jobs?
Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.
What are the typical challenges faced by Weekend Call Center representatives, and how can they effectively manage them?
Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.
What are the key skills and qualifications needed to thrive as a Weekend Call Center Representative, and why are they important?
To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.
What is the difference between Weekend Call Center vs Customer Service Representative?
| Aspect | Weekend Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, often in shifts including weekends | Office or remote, handling customer inquiries |
| Industry Usage | Common in telecommunications, retail, and tech | Used across various industries like retail, finance, healthcare |
| Search & Comparison Intent | Focus on weekend availability and call center roles | Broader customer service roles, not limited to weekends |
The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.
What are the most commonly searched types of Call Center jobs in Alberta? The most popular types of Call Center jobs in Alberta are:
What are popular job titles related to Weekend Call Center jobs in Alberta? For Weekend Call Center jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Weekend Call Center jobs in Alberta look for? The top searched job categories for Weekend Call Center jobs in Alberta are:
What cities in Alberta are hiring for Weekend Call Center jobs? Cities in Alberta with the most Weekend Call Center job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Posted 22 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development