Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Call Centre Agent
CA$18/hr
Call Centre Agent - On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre ... Manage and log lost property items * Professionally deal with public, customer & staff inquiries ...
Quick apply
Call Centre Agent
CA$18/hr
Call Centre Agent - On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre ... Manage and log lost property items * Professionally deal with public, customer & staff inquiries ...
Call Centre Agent
Calgary, AB · On-site
CA$18/hr
Call Centre Agent - On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre ... Manage and log lost property items * Professionally deal with public, customer & staff inquiries ...
Quick apply
Call Centre Agent
Calgary, AB · On-site
CA$18/hr
Call Centre Agent - On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre ... Manage and log lost property items * Professionally deal with public, customer & staff inquiries ...
Donor Centre Manager
Calgary, AB · On-site
CA$114K - CA$135K/yr
About the role Canadian Blood Services is looking for a Regular full-time, Donor Centre Manager to join our new Donor Centre, scheduled to open in Seton, Calgary . The Collections Teamis responsible ...
Donor Centre Manager
Calgary, AB · On-site
CA$114K - CA$135K/yr
About the role Canadian Blood Services is looking for a Regular full-time, Donor Centre Manager to join our new Donor Centre, scheduled to open in Seton, Calgary . The Collections Teamis responsible ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
We are looking for a Customer Support Centre Representative to join our team on a fixed-term ... What You'll Do Customer Support & Call Management * Answer and manage incoming customer calls in a ...
We are looking for a Customer Support Centre Representative to join our team on a fixed-term ... What You'll Do Customer Support & Call Management * Answer and manage incoming customer calls in a ...
In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). As an OMR, you will independently assess and administer first aid as ...
In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). As an OMR, you will independently assess and administer first aid as ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
Onsite Medical Representative
Acheson, AB · On-site
In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). As an OMR, you will independently assess and administer first aid as ...
Onsite Medical Representative
Acheson, AB · On-site
In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). As an OMR, you will independently assess and administer first aid as ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates ...
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees. Co-ordinates ...
Administrative Support III
Calgary, AB · On-site
CA$25.72 - CA$31.25/hr
... Call Centre team working in a supervised, fast paced and dynamic environment that is the initial point of contact for AHS Calgary Zone. Responsible for managing incoming calls, pocket pagers, the ...
Administrative Support III
Calgary, AB · On-site
CA$25.72 - CA$31.25/hr
... Call Centre team working in a supervised, fast paced and dynamic environment that is the initial point of contact for AHS Calgary Zone. Responsible for managing incoming calls, pocket pagers, the ...
Administrative Support III
Calgary, AB · On-site
CA$25.72 - CA$31.25/hr
... Call Centre team working in a supervised, fast paced and dynamic environment that is the initial point of contact for AHS Calgary Zone. Responsible for managing incoming calls, pocket pagers, the ...
Administrative Support III
Calgary, AB · On-site
CA$25.72 - CA$31.25/hr
... Call Centre team working in a supervised, fast paced and dynamic environment that is the initial point of contact for AHS Calgary Zone. Responsible for managing incoming calls, pocket pagers, the ...
... call center environment into WFM. * 2+ years in a lead, manager, or functional owner role focused on workforce management, real-time operations, scheduling, or capacity planning. * Hands-on ...
... call center environment into WFM. * 2+ years in a lead, manager, or functional owner role focused on workforce management, real-time operations, scheduling, or capacity planning. * Hands-on ...
... or call center operations. Success in this role requires the ability to diagnose and resolve ... Strong organizational skills with the ability to manage multiple tasks and priorities in a fast ...
... or call center operations. Success in this role requires the ability to diagnose and resolve ... Strong organizational skills with the ability to manage multiple tasks and priorities in a fast ...
Call Center Manager information
See Alberta salary details
$26K - $32.5K
4% of jobs
$32.5K - $39K
7% of jobs
$44.4K is the 25th percentile. Wages below this are outliers.
$39K - $45.5K
16% of jobs
$45.5K - $52K
17% of jobs
The median wage is $54.5K / yr.
$52K - $58.5K
14% of jobs
$58.5K - $65K
15% of jobs
$66.1K is the 75th percentile. Wages above this are outliers.
$65K - $71.5K
10% of jobs
$71.5K - $78K
6% of jobs
$78K - $84.5K
5% of jobs
$84.5K - $91K
3% of jobs
$91K - $97.5K
2% of jobs
$26K
$58.6K
$97.5K
How much do call center manager jobs pay per year?
As of Aug 13, 2026, the average yearly pay for call center manager in Alberta is $58,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.
What does a call center manager do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a call center manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
What does a call center manager do?
A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Alberta?
The most popular types of Call Center jobs in Alberta are:
What are popular job titles related to Call Center Manager jobs in Alberta?
For Call Center Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Alberta look for?
The top searched job categories for Call Center Manager jobs in Alberta are:
What cities in Alberta are hiring for Call Center Manager jobs?
Cities in Alberta with the most Call Center Manager job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 11 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development