Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Quick apply
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured ... Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in ...
The Bilingual Call Center Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies ...
New
Quick apply
The Bilingual Call Center Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies ...
New
The Bilingual Call Center Representative position communicates with customers via telephone, live ... Other duties as assigned by management * Back up other members of the department. * Special ...
New
The Bilingual Call Center Representative position communicates with customers via telephone, live ... Other duties as assigned by management * Back up other members of the department. * Special ...
New
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call Attendant (Remote)
Edmonton, AB · On-site
Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
Call out based position * Candidates must be local to Edmonton or surrounding areas ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
Call out based position * Candidates must be local to Edmonton or surrounding areas * Strong work ... Ability to solve problems and manage time effectively * Self-motivated and capable of working at a ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
The Supervisor or Operator - Cementingwill report directly to the Manager - District Service Line. The primary function of this position is to be accountable for the welfare and operational ...
Bilingual Claims Service Ambassador (Future Opportunities)
Edmonton, AB · Hybrid
CA$43K - CA$55K/yr
Able to handle large call volumes on a daily basis, within a call center environment. * Good ... Good time management and organizational skills with the ability to prioritize and multi-task in a ...
Bilingual Claims Service Ambassador (Future Opportunities)
Edmonton, AB · Hybrid
CA$43K - CA$55K/yr
Able to handle large call volumes on a daily basis, within a call center environment. * Good ... Good time management and organizational skills with the ability to prioritize and multi-task in a ...
Claims Service Ambassador (Future Opportunities)
Edmonton, AB · Hybrid
CA$43K - CA$55K/yr
Able to handle large call volumes on a daily basis, within a call center environment. * Good ... Good time management and organizational skills with the ability to prioritize and multi-task in a ...
Claims Service Ambassador (Future Opportunities)
Edmonton, AB · Hybrid
CA$43K - CA$55K/yr
Able to handle large call volumes on a daily basis, within a call center environment. * Good ... Good time management and organizational skills with the ability to prioritize and multi-task in a ...
... call management systems Knowledge of regulatory requirements with regards to Locomotive and Car Maintenance Knowledge of Microsoft Office (Project and Tableau) This position is posted as a grade 7.
... call management systems Knowledge of regulatory requirements with regards to Locomotive and Car Maintenance Knowledge of Microsoft Office (Project and Tableau) This position is posted as a grade 7.
... call management systems Knowledge of regulatory requirements with regards to Locomotive and Car Maintenance Knowledge of Microsoft Office (Project and Tableau) This position is posted as a grade 7.
... call management systems Knowledge of regulatory requirements with regards to Locomotive and Car Maintenance Knowledge of Microsoft Office (Project and Tableau) This position is posted as a grade 7.
Temporary Customer Service Representative (4 month term)
Edmonton, AB · On-site
CA$30.12 - CA$36.13/hr
... manage multiple priorities and competing urgencies. * Excellent verbal and written communication skills with a customer-focused mindset. * Experience in administrative support, call center, inside ...
Temporary Customer Service Representative (4 month term)
Edmonton, AB · On-site
CA$30.12 - CA$36.13/hr
... manage multiple priorities and competing urgencies. * Excellent verbal and written communication skills with a customer-focused mindset. * Experience in administrative support, call center, inside ...
Customer Service Agent
Edmonton, AB · On-site
$19 - $21/hr
Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license
Customer Service Agent
Edmonton, AB · On-site
$19 - $21/hr
Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license
Work with peers and management to ensure that customer concerns are addressed in the most efficient ... Previous experience in a call centre or customer service environment required * Professional phone ...
Work with peers and management to ensure that customer concerns are addressed in the most efficient ... Previous experience in a call centre or customer service environment required * Professional phone ...
Work with peers and management to ensure that customer concerns are addressed in the most efficient ... Previous experience in a call centre or customer service environment required * Professional phone ...
Work with peers and management to ensure that customer concerns are addressed in the most efficient ... Previous experience in a call centre or customer service environment required * Professional phone ...
... call centre performance (e.g., customer experience and timekeeping errors) * Coordinates updates to letter templates, intake call scripts and case management scripts with third party vendor
... call centre performance (e.g., customer experience and timekeeping errors) * Coordinates updates to letter templates, intake call scripts and case management scripts with third party vendor
Call Center Manager information
See Edmonton, AB salary details
$26K - $32.5K
4% of jobs
$32.5K - $39K
7% of jobs
$44.4K is the 25th percentile. Wages below this are outliers.
$39K - $45.5K
16% of jobs
$45.5K - $52K
17% of jobs
The median wage is $54.5K / yr.
$52K - $58.5K
14% of jobs
$58.5K - $65K
15% of jobs
$66.1K is the 75th percentile. Wages above this are outliers.
$65K - $71.5K
10% of jobs
$71.5K - $78K
6% of jobs
$78K - $84.5K
5% of jobs
$84.5K - $91K
3% of jobs
$91K - $97.5K
2% of jobs
$26K
$58.6K
$97.5K
How much do call center manager jobs pay per year?
As of Sep 6, 2026, the average yearly pay for call center manager in Edmonton, AB is $58,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $69,000.00 per year, depending on experience, location, and employer.
What does a call center manager do?
As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.
What does a call center manager do?
A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
What are the key skills and qualifications needed to thrive as a call center manager?
To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.
What are some common challenges a call center manager faces in maintaining high team performance?
Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
How much do call center managers make in the US?
Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.
Why do people quit call center managers?
Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Edmonton, AB?
The most popular types of Call Center jobs in Edmonton, AB are:
What are popular job titles related to Call Center Manager jobs in Edmonton, AB?
For Call Center Manager jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Edmonton, AB look for?
The top searched job categories for Call Center Manager jobs in Edmonton, AB are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 3 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development