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Virtual Call Center Jobs in Edmonton, AB (NOW HIRING)

Long View Systems

Senior Network Consultant

Edmonton, AB · On-site

CA$80K - CA$105K/yr

Data Center technologies such as VPC, VDC, FcoE, FC, virtual switching * Cisco IOS and NXOS * Cisco ... Cisco Voice/Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA)

Long View Systems

Senior Network Consultant

Edmonton, AB · On-site

CA$80K - CA$105K/yr

... Center technologies such as VPC, VDC, FcoE, FC, virtual switching * -> Cisco IOS and NXOS ... Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA) * Cisco ...

All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Edmonton, AB

Virtual Call Center information

See Edmonton, AB salary details

$7

$19

$44

How much do virtual call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual call center in Edmonton, AB is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $20.19 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Edmonton, AB? The most popular types of Call Center jobs in Edmonton, AB are:
What are popular job titles related to Virtual Call Center jobs in Edmonton, AB? For Virtual Call Center jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Edmonton, AB look for? The top searched job categories for Virtual Call Center jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Virtual Call Center jobs? Cities near Edmonton, AB with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Edmonton, AB as of August 2026, with employment types broken down into 69% Full Time, 22% Part Time, and 9% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $40,933 per year, or $19.7 per hour.

Remote - Bilingual Customer Service Representative

NTT DATA Services

Edmonton, AB • Remote

CA$20.50/hr

Full-time

Medical, Dental, Vision

Posted 12 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

Req ID: 384677 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

 

A Career at NTT DATA Means:

 

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities

Position Overview:

The Bilingual Customer Service Representative is responsible for providing telephonic support to Shareholders, their representatives, and the investment community. Ensure all activities, including those that contribute to the satisfaction of customers, are met.

 

Position: Bilingual Customer Service Representative

Position Status: Full Time - Remote

Hours of Work: Monday-Friday 8:00am-6:30pm EST

Location of Hires: Open to candidates residing in Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island.

Rate of Pay: $20.50/HR Bilingual (English / French)                            

Responsibilities:

  • Answer incoming telephone inquiries in accordance with Call Center guidelines. 
  • Follow up on escalated calls, as required.
  • Submit fulfillments or research cases for callers’ inquiries if applicable.
  • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries.
  • Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders.
  • Responsible for taking monthly refresher training and taking monthly quizzes.
  • Ensure compliance with policies and procedures and regulatory requirements.
  • Maintain a professional tone and positive attitude to callers.
  • Responsible for answering a minimum of 50 calls daily for various entry level product lines (queues) and developing skills for advance queues. 
  • Responsible for answering calls for a baseline of 7 hours daily.
  • A self-starter and takes the initiative to take on new projects and additional responsibilities.
  • Other duties and responsibilities as assigned.

 

Requirements:

 

  • Strong communication skills (written, verbal and listening)
  • Bilingualism (English/French) required. 
  • High School Diploma/equivalent education
  • 1 – 3 years call center experience with heavy call volume
  • Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills
  • Able to endure prolonged seating/standing associated with the performance of essential functions.
  • Highly self-motivated, self-reliant, self-competitive, and will push themselves to exceed expectations.
  • Has a strong ability to take action to meet and exceed customer expectations with integrity.
 

Working From Home Requirements:

  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
  • You must be connected via Ethernet port and not by Wi-Fi.
  • Ability to download and use the Google Authenticator app.
  • Must have IOS 11 or Android version 10 (or newer). 

This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#BIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.

What NTT Data employees say

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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