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Temporary Call Center Jobs in Edmonton, AB (NOW HIRING)

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Temporary Call Center information

What is a temporary call center?

Temporary call center jobs are short-term positions where employees handle customer service, sales, or support calls on behalf of a company. These roles are typically filled to manage high call volumes during peak seasons, special projects, or to cover staff absences. Temporary call center agents perform many of the same duties as permanent staff, such as answering customer inquiries, resolving issues, and updating account information. Contracts can last from a few weeks to several months, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a temporary call center representative?

To thrive as a Temporary Call Center Representative, you need strong verbal communication skills, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and data entry tools is commonly required. Outstanding soft skills include patience, active listening, and the ability to remain calm under pressure. These competencies are crucial for providing efficient, high-quality customer service and maintaining positive interactions in a fast-paced environment.

What are some common challenges faced by temporary call center agents, and how can they best prepare for them?

Temporary call center agents often face challenges such as quickly adapting to new scripts, systems, and company policies while handling high call volumes. Since training periods are usually brief, it's important to be proactive in asking questions and seeking clarification early on. Agents should also be prepared for varying shift schedules and the need to deliver excellent customer service under pressure. Building strong communication skills and staying organized can help make the transition smoother and improve performance during the assignment.

What is the difference between Temporary Call Center vs Customer Service Representative?

AspectTemporary Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often temporary or seasonalOffice or remote, ongoing role
Employer & IndustryCall centers, customer support companiesVarious industries including retail, telecom, finance
Search & Comparison IntentTemporary roles, short-term customer supportLong-term customer service careers

Temporary Call Center roles focus on short-term customer support in call center environments, often seasonal or project-based. Customer Service Representatives typically hold ongoing positions providing support across industries. While both roles require similar skills and training, Temporary Call Center jobs are usually temporary, whereas Customer Service Representatives often have permanent roles.

What are the most commonly searched types of Call Center jobs in Edmonton, AB?

The most popular types of Call Center jobs in Edmonton, AB are:

What are popular job titles related to Temporary Call Center jobs in Edmonton, AB?

For Temporary Call Center jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Temporary Call Center jobs in Edmonton, AB look for?

The top searched job categories for Temporary Call Center jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Temporary Call Center jobs?

Cities near Edmonton, AB with the most Temporary Call Center job openings:

Temporary Call Center jobs near you
Infographic showing various Temporary Call Center job openings in Edmonton, AB as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution.

Temporary Customer Service Representative (4 month term)

Heidelbergmaterials

Edmonton, AB

CA$30.12 - CA$36.13/hr

Full-time

Posted 9 days ago

Heidelberg Materials rating

6.8

Company rating: 6.8 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

423rd of 544 rated manufacturers

Job description

Line of Business: Cement & White

About Us


Heidelberg Materials provides the materials to build our future. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Heidelberg Materials is seeking a Temporary Customer Service Representative(4 month term) to join our team at our Cement Plant in Edmonton,Alberta.Thisrolereports directlyto the Customer Services Manager.

The Inside Sales Representative will be responsible for receiving and processing of cement and fly ash sales orders. This opportunity isperfectforthesalesprofessional who is looking to grow their career with an industry leader. While focusing on growing existing and prospective customers toincrease market share and improve profit margins, you will begin your career with a proven leader in the cement and construction materials industry.

What You'll Be Doing

  • Take and process customer orders via phone, email, and other communication channels accurately and professionally.
  • Coordinate with carriers to schedule and dispatch deliveries on-time, cost-efficiently, and accurately.
  • Track, investigate, and resolve delivery-related issues, including customer complaints, late loads, and product discrepancies.
  • Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales.
  • Collaborate with cross-departmental teams to support operational efficiency and customer satisfaction.

What We're Looking For

  • Strong organizational skills with the ability to manage multiple priorities and competing urgencies.
  • Excellent verbal and written communication skills with a customer-focused mindset.
  • Experience in administrative support, call center, inside sales, logistics, or shared inbox environments.
  • Proficiency in Microsoft Office, including Excel and Teams, with comfort learning new digital tools.
  • High attention to detail, problem-solving skills, and the ability to work independently or as part of a team.

Work Environment:

  • This role is exclusively on-site at the Edmonton cement plant
  • No offsite travel expectations
  • Cubicle workstation within a shared office environment (~10 staff total)
  • Shift work, with rotating 12-hour shifts, alternating weekends monthly.
  • Will typically work alongside 2 fellow ISR's.

What We Offer

  • Competitive base salary $30.12 - $36.13

What Heidelberg Materials employees say

Pay

Benefits

Hours and flexibility

Workplace

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