Virtual Call Center Jobs in Calgary, AB (NOW HIRING)

RemoteNurse, Licensed (Medical Information Specialist)

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. A frontline specialist responsible for delivering virtual or telephonic support toidentifiedclientsengaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical deviceproduct. The Medical Information Specialist (licensed)isafully remoterole and will be reporting to the Call Center Supervisor, Medical Information.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What will you be doing?

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations

• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials

• Enrollparticipants in educational seminars

• Provide patient support to patients enrolled in Patient Support Programs

• Collect demographic data and disposition for product,sampleand literature fulfillment

• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines

• Accurately collect information required by individual programs and correctlycapturein specific program databases

• Exhibit effective communication and tele-management skills

• Converse with callers in an empathetic manner andfacilitatethe callers in their ability to understand medical terminology, as needed

• Display flexibility within department to maximizeutilization, including performing administrative and non-telecommunication duties as needed

• Adhere to all company policies and Standard Operating Procedures

• Must safeguard patient privacy and confidentiality by following the guidelinesset forth inthe Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

• Update andsubmitresume upon requests for audits

What do you need for this position?

• DEC or BAC in nursing

• A valid licensed Registered Nursein their working province

• Excellent verbal, written and listening communication skills

• Available for rotating shiftsMonday - Fridaybetween 8 am EST and 8 pm EST

• Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.

• Ability to join frequent meetings and calls without disruption or disconnecting

• Competency with Call Center Telephone Technology

• Pleasant telephone manners

• Ability to work both independently and within a group setting

• Results oriented, excellent organizational skills and ability to work cross-functionally

• Organizational skills, including working on multiple projects simultaneously

• Strong problem-solving skills

Our Benefits:

• Health Benefits as of day 1 of employment

• Length of Service Awards

• Quarterly Star Awards

• Yearly Inizio Circle of Excellence Awards

• Referral bonus

• Library of online training courses

The salary range for the Medical Information Specialist (licensed) is between $90,000-$100,000 CAD.

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments localexpertiseand diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values:We empowereveryone/We riseto the challenge/We work as one/We askwhat if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:https://inizio.health/

Don'tmeet every job requirement?That'sokay! We are dedicated to building a diverse, inclusive, and authentic workplace. Ifyou'reexcited about this role, but your experiencedoesn'tperfectly fit, please apply directly through our Careers page.We'reexcitedtomeetyou!

Infirmier(e) a distance, autorise(e), Specialiste en information medicale

Inizio Engage entretient un partenariat de longue date avec une entreprise de biotechnologie de premier plan, dans le secteur commercial,solutions patientset affaires medicales. Le specialiste de premiere ligne est responsable de fournir une assistance virtuelle ou telephonique a des clients cibles, en etablissant un dialogue clinique solide avec les clients, les patients et/ou les professionnels de sante. Le specialiste est une ressource essentielle pour fournir de l'information sur les medicaments et les appareils medicaux.

Le Specialiste en information medicale (autorise(e)) occupe un posteentierement a distanceet releve du Superviseur du centre d'appels, Information medicale.

C'est l'occasion pour vous de rejoindre Inizio Engage et de representer une entreprise de biotechnologie de premier plan !

Quellesserontvostaches

• Documenter de maniere complete et precise toutes les demandes d'informations medicales, les evenements indesirables et les plaintes relatives a la qualite desproduits, conformement aux directives et reglementations d'Inizio Engage, du client et du gouvernement federal

• Effectuer des appels de conformite a l'etude aupres des personnes volontaires participant a des essais cliniques/medicaux

• Inscrire les participants a des seminaires educatifs

• Fournir un soutien aux patients inscrits a des programmes d'aide aux patients

• Recueillir des donnees demographiques et des informations sur la disposition des produits, des echantillons et de la documentation

• Faire preuve de competences efficaces en matiere de communication et de gestion a distance

• Communiquer avec les appelants de maniere empathique et les soutenir dans leur comprehension de la terminologie medicale, si necessaire

• Faire preuve de flexibilite au sein du service afin d'optimiser l'utilisation des ressources, notamment en accomplissant des taches administratives et non liees aux telecommunications, si necessaire

• Respecter toutes les politiques de l'entreprise et les procedures operationnelles standard

• Proteger la vie privee et la confidentialite des patients en suivant les directives enoncees dans les regles de confidentialite et de securite de la loi sur la portabilite et la responsabilite en matiere d'assurance maladie (HIPAA)

• Mettre a jour et soumettre son CV sur demande pour les audits

Que faut-il pour occuper ce poste

• DEC ou BAC en soins infirmiers

• Une infirmiere autorisee et titulaire d'un permis valide dans sa province de travail

• Excellentes competences en communication orale, ecrite et a l'ecoute

• Disponible pour des quarts rotatifs entre 8 h et 20 h (heure de l'Est).

• Maitrise de l'informatique et de tous les logiciels informatiques applicables, a savoir Word, Excel, Power Point et Outlook

• Capacite a participer a des reunions et a des appels frequents sans interruption ni deconnexion

• Maitrise des technologies telephoniques utilisees dans les centres d'appels

• Aisanceautelephone

• Capacite a travailler de maniere autonome et en equipe

• Orientation vers les resultats, excellentes competences organisationnelles et capacite a travailler de maniere transversale

• Competences organisationnelles, notamment la capacite a travailler sur plusieurs projets simultanement

• Solides competences en matiere de resolution de problemes

NosAvantages:

• Prestations de sante des le premier jour d'emploi

• Primesd'anciennete

• Prix etoiletrimestriel

• Recompenses annuelles du cercle d'excellence Inizio

• Prime pour recommendation

• Bibliotheque de cours de formation en ligne

L'echelle salariale pour le poste du Specialiste en information medicale (autorise(e)) se situe entre 90000$ et 100000$ CAD.