ZipRecruiter

Log In

1

Online Inbound Call Center Jobs in Calgary, AB (NOW HIRING)

Southland Transportation

Call Centre Agent

Calgary, AB · On-site

CA$18/hr

Call Centre Agent - On-Demand Transit SOUTHLAND Transportation is seeking dedicated Call Centre ... Add bookings on-line for customers without computer access * Answer customers' questions about ...

New

Canadian Blood Services

Donor Centre Manager

Calgary, AB · On-site

CA$114K - CA$135K/yr

About the role Canadian Blood Services is looking for a Regular full-time, Donor Centre Manager to join our new Donor Centre, scheduled to open in Seton, Calgary . The Collections Teamis responsible ...

FCT

Representative, Customer Service

Calgary, AB

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You ... Minimum one year of customer service experience in a call center environment * Mortgage ...

Amazon

Onsite Medical Representative

Calgary, AB · On-site

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe ...

next page

Showing results 1-20

All JobsOnline Inbound Call Center JobsOnline Inbound Call Center Jobs in Calgary, AB

Online Inbound Call Center information

See Calgary, AB salary details

$9

$17

$35

How much do online inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online inbound call center in Calgary, AB is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the online inbound call center position?

To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.

What is an online inbound call center?

An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.

What does an online inbound call center do?

An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.

What are the most commonly searched types of Inbound Call Center jobs in Calgary, AB? The most popular types of Inbound Call Center jobs in Calgary, AB are:
What are popular job titles related to Online Inbound Call Center jobs in Calgary, AB? For Online Inbound Call Center jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Online Inbound Call Center jobs in Calgary, AB look for? The top searched job categories for Online Inbound Call Center jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Online Inbound Call Center jobs? Cities near Calgary, AB with the most Online Inbound Call Center job openings:
Online Inbound Call Center jobs near you
Infographic showing various Online Inbound Call Center job openings in Calgary, AB as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,738 per year, or $17.2 per hour.

Call Centre Agent

5110 - Southland Transportation LTD

Calgary, AB

CA$18/hr

Part-time

Posted yesterday

New

Job description

Call Centre Agent – On-Demand Transit

SOUTHLAND Transportation is seeking dedicated Call Centre Agents to join our team! Call Centre Agents provide the highest quality care of our customers and communication to our drivers and other members of the team.

Part-time positions available; weekend availability required. Shifts fall between the hours of 5:00 am and midnight. On-Demand Transit operates 7 days per week, including holidays.

Knowledge and Skills Required:

  • Good communicator – fluent in reading, writing and spoken English
  • Ability to speak a second language an advantage
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Computer literate and experienced with MS Office
  • Good problem-solving skills
  • Able to work on own initiative
  • High school diploma or general equivalency diploma (GED)
  • Experience in the transit/transportation industry a definite asset
  • Familiarity with routes, roadways, transit operations, etc.
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills

Principal Duties and Responsibilities:

  • Answer incoming telephone calls for bookings, enquiries and assistance
  • Add bookings on-line for customers without computer access
  • Answer customers' questions about service, booking system and vehicles
  • Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble-free operation
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items
  • Professionally deal with public, customer & staff inquiries and find diplomatic solutions for concerns
  • Monitor RideCo App to ensure functionality and performance
  • Perform daily audits of on-time performance
  • Ensure operating procedures are adhered to

Position Details:

The hourly rate for this position is $15.00 per hour to start, increasing to $18.00 per hour following the completion of training.