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Call Listener Jobs in Calgary, AB (NOW HIRING)

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Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Calgary, AB?

For Call Listener jobs in Calgary, AB, the most frequently searched job titles are:

What cities near Calgary, AB are hiring for Call Listener jobs?

Cities near Calgary, AB with the most Call Listener job openings:

Infographic showing various Call Listener job openings in Calgary, AB as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Call Center Representative - Work from home - $21.50/hour

Okotoks, AB โ€ข Remote

Dealermine
Motor Vehicle Manufacturingย โ€ขย 11 - 50 employees

CA$21.50/hr

Full-time

Posted 3 days ago

New


Job description

This gig is only open to applicants with at least 1 year of Customer Service experience and. Applications with complete work history and answers to the Voice interview questions will be prioritized.
 
The Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.
 
Role responsibilities are primarily phone-based and include, but are not limited to, the following:
 
  • Receive and respond to inbound calls from customers who want to schedule service with their dealership.
  • Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.
  • Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions. 
 
Qualifications and Education Requirements:
 
  • High school diploma (or equivalent)
  • Ability to multi-task and navigate multiple computer applications simultaneously
  • Ability to communicate clearly and concisely both verbally and in writing
  • You can only apply to 1. Either OEM or Autocan. Please do not apply to both as they are the same gig, just servicing different dealerships.
  • Customer service experience (inbound and/or outbound) of at least 1 year is required
  • Must be detail-oriented, professional, reliable, positive, and dedicated
  • Must not have an existing contract with Neo Financial.
 
Gig Benefits:
  • Get paid $21.50 CAD/hr ยน
  • Work from the comfort of your home
  • Set your own flexible schedule Monday to Saturday 9AM-9PM EST