... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Chestermere, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Chestermere, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Aldersyde, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Aldersyde, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Okotoks, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Okotoks, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Rocky View County, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Rocky View County, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Assistant Manager
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Aldersyde, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Restaurant Manager
Aldersyde, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Call Listener information
What does a call listener do?
A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are the key skills and qualifications needed to thrive as a call listener, and why are they important?
To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.
What are some common challenges faced by call listeners, and how can they effectively manage them?
Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.
What is the difference between Call Listener vs Call Center Agent?
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
What are popular job titles related to Call Listener jobs in Calgary, AB?
For Call Listener jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Calgary, AB look for?
The top searched job categories for Call Listener jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Call Listener jobs?
Cities near Calgary, AB with the most Call Listener job openings:
Full-time
Re-posted 4 days ago
Job description
Be part of a mature, fun leadership team and excel your career with A&W!
A&W takes pride in offering our employees a working environment that is based on respect and listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun and experienced leader who loves A&W as much as they love leading a diverse team from their local community!
The Restaurant Manager/Assistant Manager duties include, but are not limited to:
- Managing the staff to help maintain and achieve restaurant targets and standards
- Monitoring and controlling labour costs and food costs
- Working as a team with co-workers to achieve service times
- Coaching the staff to provide excellent customer service representative of the A&W brandÂ
- Spending time every shift on the floor supporting and working with employees
- Ensuring all food safety regulations are followed
- Hiring, retaining, and terminating employees
- Assisting with inventory managementÂ
- Other duties which involve the day to day operation of a fast food restaurant
Working Conditions:
- Working in a fast-paced environment
- Working in a diverse environment with many different personalities and attitudes
- Working together as partners, as a cohesive unit with co-workers
- Working with hot products and equipment
- Working with cleaning materials and chemicalsÂ
- Working in a noisy environment
- Working with sharp objects (knives, slicers, etc.)
- Use of portable or step ladder may be requiredÂ
Physical Requirements:
- This position requires the employee to stand for an extended period of time (up to 8 hours)
- Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
- Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility
- Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all timesÂ
- Maintaining good personal hygiene and appropriate uniformÂ
- Having the capacity to handle stressful situations
Why work at A&W?
- We pride ourselves on our food. We're on a journey to source simple, great-tasting ingredients, farmed with care.
- Good food makes good food, but there is more to our story than that. We're all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community.Â
- We know you've got a life outside of work. That's why we offer flexible schedules so you can work as much or as little as you need.
- You'll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
- We pay a competitive wage.
- As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work. We can't wait to tell you all about them.
Requirements
Eligible to work in Canada
Company Information
Working with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we've never been the kind of company to sit back and wait for change to happen. For us, it's all about doing the right thing for our food, people, community, and environment.
Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.