Calgary, AB · Hybrid
CA$84K - CA$134K/yr
Lead the incident call with diversestakeholders * Apply and test fixes in Non-Prod, and Production ... Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research ...
Calgary, AB · Hybrid
CA$84K - CA$134K/yr
Lead the incident call with diversestakeholders * Apply and test fixes in Non-Prod, and Production ... Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Strong communicator and listener * Strong basic math skills (addition, subtraction, multiplication ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...
Strong communicator and listener * Strong basic math skills (addition, subtraction, multiplication ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...
Calgary, AB · On-site
$23 - $26/hr
Ability to handle multiple phone lines with heavy call volume. * Ability to operate computer, fax ... listening effectively and asking questions where clarification is needed. * Must be able to work ...
Calgary, AB · On-site
$23 - $26/hr
Ability to handle multiple phone lines with heavy call volume. * Ability to operate computer, fax ... listening effectively and asking questions where clarification is needed. * Must be able to work ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Calgary, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Chestermere, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
Chestermere, AB · On-site
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
... listening. Everyone's efforts and results are recognized and celebrated. We are looking for a fun ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
8.3
Based on 76 frontline employees who took The Breakroom Quiz
25th of 72 rated business consultants
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.The Opportunity:
AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to:
Troubleshoot and resolve complex technical problems related to Conjurereported by our customers.
Perform PIM (CyberArksecret manager)support operations on day-to-day basis
Lead the incident call with diversestakeholders
Apply and test fixes in Non-Prod, and Production environment
Document problem solutions ina knowledgebase.
Meticulously document case progress and technical details throughout the support case lifecycle.
Provide 24x7 on-call support via a rotational schedule.
Participatingin recurring support review meetings, present challengesand mitigation plan to Product owners
Ensuring Incident is resolved within definedSLA's,
Provide input toassistwith continual improvement
Responsiblefor planningall new activities anddeliverthe same as per timelines
What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:
4-7 years of experience inCyberArkSecretsManagement.
Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows
Experiencein troubleshooting issues retrieving secrets from Conjure
Solid understanding ofLinux/Unix systems,Windows Server environments, andActive Directory concepts, including integration and authentication within enterprise infrastructures.
PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
Thisposition ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $84,700-$134,700.The posted salaryrangerepresentsthe expected hiring range for PwC locations in major citycentres.Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary isdeterminedby your skills, experience,qualificationsand work location.In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Whyyou'lllove PwC
We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:
https://jobs-ca.pwc.com/ca/en/life-at-pwc
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).
