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Home Inbound Call Center Jobs in Alberta (NOW HIRING)

The Brick

Call Centre Supervisor

Edmonton, AB · On-site

CA$54K - CA$65K/yr

WELCOME HOME! As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily ... Support inbound and outbound calls during peak periods as needed Operational Leadership ...

The Brick

Call Centre Supervisor

Edmonton, AB · On-site

WELCOME HOME! As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily ... Support inbound and outbound calls during peak periods as needed Operational Leadership ...

The Brick

Inbound Manager

Calgary, AB · On-site

... centre! This position reports to the Director of Distribution. * Ensure staff members are properly ... Initiate and manage controls with regards to process flow in the Inbound Department; analyze ...

CannAmm

Call Attendant

Edmonton, AB · On-site

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant

Edmonton, AB · On-site

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

Renewal by Andersen

Inside Sales Agent

Calgary, AB · Remote

CA$66K/yr

Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Renewal by Andersen

Inside Sales Agent

Red Deer, AB · Remote

CA$66K/yr

Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

Renewal by Andersen

Inside Sales Agent

Edmonton, AB · Remote

CA$66K/yr

Handle inbound and outbound calls * Follow a proven script while keeping conversations natural ... call centre, appointment-setting, or phone-based role * Strong communication skills * Proven ...

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All JobsHome Inbound Call Center JobsHome Inbound Call Center Jobs in Alberta

Home Inbound Call Center information

What are the typical work hours and scheduling expectations for a Home Inbound Call Center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What is a Home Inbound Call Center job?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in the Home Inbound Call Center position, and why are they important?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are popular job titles related to Home Inbound Call Center jobs in Alberta? For Home Inbound Call Center jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Home Inbound Call Center jobs in Alberta look for? The top searched job categories for Home Inbound Call Center jobs in Alberta are:
Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Alberta as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 65% Full Time, 28% Part Time, and 5% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution.
Call Centre Supervisor

Call Centre Supervisor

The Brick

Edmonton, AB • On-site

CA$54K - CA$65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group?

WELCOME HOME!

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.
This is a hands-on operations leadership role responsible for coaching agents, onboarding new hires, managing schedules, and driving service performance in a fast-paced environment.
This role is ideal for a call centre leader who is ready to take ownership of team performance, training, and day-to-day operations.

About Trans Global Service

Trans Global Service (TGS) is the service organization of LFL Group, Canada’s largest retailer of furniture, appliances, and electronics.
With more than 300 team members across Canada, TGS provides appliance and furniture repair, installation, and assembly services for LFL customers, manufacturers, extended warranty companies and consumers.



  • Lead, coach, and support a team of call centre agents to deliver consistent, high-quality customer service
  • Train and onboard new hires, ensuring successful ramp-up and ongoing development
  • Monitor KPIs and provide regular coaching and feedback to improve individual and team performance
  • Manage daily service levels, queues, and workflow to meet operational and customer expectations
  • Handle escalated customer and store issues to ensure timely and professional resolution
  • Identify service challenges and improvement opportunities; collaborate with leadership on process and training enhancements
  • Support inbound and outbound calls during peak periods as needed

Operational Leadership Responsibilities

  • Develop and maintain agent schedules to ensure adequate staffing levels and achievement of service targets
  • Process payroll and review timesheets to ensure accurate and timely compensation
  • Coordinate vacation requests, leaves of absence, and shift changes while maintaining operational requirements
  • Prepare performance reports and support service level reviews (internal and customer-facing)
  • Act as a key liaison between customers, internal teams, and field service operations

  • 1+ year of call centre or customer service experience required
  • Previous leadership, senior agent or coaching experience preferred
  • Strong communication skills (verbal and written)
  • Ability to coach, train, and develop employees in a fast-paced environment
  • Strong problem-solving skills and ability to manage competing priorities
  • Experience working with performance metrics and driving team results
  • Proficiency with MS Office and call centre systems
  • Flexibility to support some Saturday shifts on a rotational basis
  • Bilingual (English/French) is a strong asset

  • A flexible and comprehensive benefits package, including paid vacation, extended health/medical, dental, vision care, life and disability insurance, RRSP matching, subsidized transit passes and an on-site gym.
  • Work-life balance: our call centre is open Monday–Friday 7am – 5pm and Saturdays 7am – 3:30pm. This role is primarily weekday shifts with one Saturday per month on a rotational basis.
  • Modern workspace: brand-new office in NW Edmonton with natural light and collaborative spaces.
  • Career Growth: TGS opens a multitude of future career opportunities, both inside TGS as well as at The Brick and other LFL Group divisions. 
  • Employee discounts on TGS services, Brick products and with partner companies such as mobile phones, fitness centre, insurance, hotels, car rentals, auto service and many more.
  • Free Parking: on-site parking for your convenience.
  •  
At TGS, you’ll be part of a growing national service organization where strong leaders can make an immediate impact on team performance, customer experience, and operational results.
Apply today and take the next step in your leadership career with TGS and LFL Group.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

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