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Home Inbound Call Center Jobs in Alberta (NOW HIRING)

Calgary Dream Centre

General Application

Calgary, AB · On-site

At the heart of the Calgary Dream Centre is our belief that no one is beyond hope . MISSION ... to call home. We invite the individuals we serve into a supportive community where we walk ...

Miratech

Genesys Cloud Architect

Calgary, AB · Remote

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies ... * Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

Alberta Health Services

Unit Clerk

Milk River, AB · On-site

CA$28.49 - CA$34.62/hr

... call home. Serving the farming and ranching community, the Milk River Health Centre provides a range of health care services to including emergency, long term care, lab & diagnostic imaging, along ...

Edward Jones

People are at the center of our partnership. Edward Jones associates are seen, heard, respected ... Provide exceptional service to clients via inbound and outbound calls, email, and in-person ...

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Home Inbound Call Center information

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What are popular job titles related to Home Inbound Call Center jobs in Alberta?

For Home Inbound Call Center jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Home Inbound Call Center jobs in Alberta look for?

The top searched job categories for Home Inbound Call Center jobs in Alberta are:

Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution.

Life Services Representative

Wawanesa Insurance

Edmonton, AB • Hybrid

CA$48K - CA$55K/yr

Full-time, Part-time

Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Support Wawanesa's success by providing a superior customer experience to customers and brokers in response to their inquiries on policies.

  • Handle and resolve client concerns in an empathetic and understanding manner.

  • Coordinate and process ongoing policy changes for in-force policyholders.

Job description

Job ID: 10280 


Employment Type: Existing Role 

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Vancouver, BC; Calgary, AB; Edmonton, AB.

Working Business Language: English
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $48,000 - $55,000.  Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under general supervision, this role supports Wawanesa's success by providing a superior customer experience to customers and brokers in response to their inquiries on their policies to maximize client retention.  This role is responsible for handling and resolving client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force client policies.

Job Responsibilities

  • Acts as the main point of contact for the Life Services operations.
  • Participate in Call Centre group for incoming client and agent calls.
  • Monitor and respond to customer service inquiries within company service levels.
  • Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties.
  • Coordinate and process ongoing policy changes for in-force policyholders.
  • Maintain records of all customer interactions, recording details of inquiries, complaints and the action that was taken.
  • Assist with sorting and filing various department documents and files.
  • Investigate and report systems-related service issues.
  • Perform other duties as assigned.
Qualifications
  • Minimum two (2) years' experience in an administrative or customer service capacity in an office environment is required.
  • Willingness to enroll in, actively working towards or completion of the ACS and/or ALMI designation is an asset.
  • Strong computer skills and knowledge of the Microsoft Office suite is required.
  • Ability to read/write (bilingual) in French is an asset.
  • Demonstrated adherence to strict confidentiality and privacy of information policies. 
  • Good communication skills, both written and oral, with the ability to communicate at the right level for the audience, including telephone skills.
  • Creative and effective problem-solving skills to interpret the needs of customers and resolve their issues, with the ability to conduct detailed analysis of information from numerous sources, and to select and implement best solutions.
  • Good attention to detail with the ability to review information carefully and comprehensively.
  • Comfortable working under pressure and handling stressful situations in a professional manner.
  • Good time management and organization skills with the ability to establish priorities and meet deadlines, while being flexible in times of pressure and change.
  • Ability to contribute to a positive work atmosphere in a deadline driven environment.
  • Must be available to work 10 AM - 6 PM (CST), Monday to Friday.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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