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Call Center Consulting Jobs (NOW HIRING)

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... ABOUT US Apptad offers strategic consulting, enterprise information management and digital ...

Stronghouse

OR

$20/hr

Call Center Representative - REMOTE REMOTE - Must be able to work a flexible schedule and weekend ... consultation.

Alphabe Insight

Call Center Agent

Dallas, TX

$15 - $19.50/hr

Call Center Agent At Swift7 Consultants, we specialize in delivering strategic communication and customer engagement solutions that help businesses grow and build lasting relationships with their ...

Bath Planet

Call Center Representative

West Monroe, LA

$15.50 - $19.25/hr

Call Center Representative - Monroe & West Monroe, LA Location: Monroe, LA & West Monroe, LA Pay ... Contact homeowners to set qualified appointments for free consultations * Follow provided scripts ...

Bath Planet

Call Center Representative

Monroe, LA

$15.50 - $19.25/hr

Call Center Representative - Monroe & West Monroe, LA Location: Monroe, LA & West Monroe, LA Pay ... Contact homeowners to set qualified appointments for free consultations * Follow provided scripts ...

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Call Center Consulting information

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How much do call center consulting jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for call center consulting in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Consulting job?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What are common challenges faced by Call Center Consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which often require leadership skills and industry experience. These positions can offer salaries significantly higher than entry-level customer service roles, sometimes exceeding six figures with bonuses and benefits.

What are the key skills and qualifications needed to thrive in the Call Center Consulting position, and why are they important?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

Is $100 an hour good for consulting?

For a call center consulting role, earning $100 an hour is considered above average, as typical consulting rates range from $50 to $150 per hour depending on experience and specialization. Factors such as industry demand, certifications, and the complexity of the project can influence rates, but $100 per hour generally reflects a high level of expertise and value in this field.

What is a call center consultant?

A call center consultant is a professional who analyzes and improves the operations of call centers. They assess workflows, implement best practices, and may recommend technology solutions to enhance customer service efficiency and quality.

Is AI going to replace consultants?

Call center consultants analyze customer interactions and optimize communication strategies. While AI can automate routine tasks and provide data-driven insights, human consultants are essential for complex problem-solving, relationship management, and strategic decision-making. AI tools are typically used to augment, not replace, the expertise of consultants in the workplace.
More about Call Center Consulting jobs
What cities are hiring for Call Center Consulting jobs? Cities with the most Call Center Consulting job openings:
What are the most commonly searched types of Call Center Consulting jobs? The most popular types of Call Center Consulting jobs are:
What states have the most Call Center Consulting jobs? States with the most job openings for Call Center Consulting jobs include:
What job categories do people searching Call Center Consulting jobs look for? The top searched job categories for Call Center Consulting jobs are:
Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 70% Full Time, 25% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Luxury Bath Technologies

Stafford, VA

$16 - $20/hr

Other

Posted 22 days ago

Job description

Call Center Representative

Company: Luxury Bath of Richmond

Location: Fredericksburg, VA

Job Type: Full-Time 

Compensation: Competitive hourly pay + bonus opportunities

Job Description

Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.

Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes.

General Purpose

Strong customer service skills are a must. You will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns.

Responsibilities

  • Deliver scripted pitches to homeowners

  • Adjust scripts to meet the needs of individual customers

  • Handle homeowner questions and overcome objections

  • Collect and verify homeowner information (name, address, phone number, etc.)

  • Schedule appointments over the phone

  • Input appointment details into the system accurately

  • Record important details from conversations

  • Confirm appointments set by canvassers or sales representatives

  • Schedule appointments for in-home consultations

  • Conduct quality control calls

  • Answer inbound calls from homeowners responding to ads

  • Follow up with homeowners after initial contact

  • Maintain and update lead information and reports

Qualifications

  • Strong communication and customer service skills

  • Knowledge of sales and marketing principles is a plus

  • Experience in telemarketing, call center, sales, or promotions preferred

  • Basic computer skills and ability to learn CRM systems

  • Positive attitude and ability to work in a fast-paced environment

  • Product knowledge will be provided through training

Why Join Luxury Bath of Richmond?

  • Growing company with strong industry reputation

  • Opportunity to earn hourly pay plus bonuses

  • Supportive team environment

  • Opportunity for advancement

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