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Call Center Consulting Jobs in Raleigh, NC (NOW HIRING)

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... May administer patients' medications and follows all physician's orders in consultation with ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting ... Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... May administer patients' medications and follows all physician's orders in consultation with ...

Summit BHC

Intake RN - Call Center

Raleigh, NC · On-site

Intake RN - Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... May administer patients' medications and follows all physician's orders in consultation with ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... consultative discussions and shares recommendations to improve the patient experience Meets or ... call center operations and how to operate when a business continuity event occurs Embraces a ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... consultative discussions and shares recommendations to improve the patient experience Meets or ... call center operations and how to operate when a business continuity event occurs Embraces a ...

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We specialize in risk consulting, executive protection, intelligence, investigations, and emergency ... Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center ...

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We specialize in risk consulting, executive protection, intelligence, investigations, and emergency ... Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing voice and data networks and recommend solutions based on requirements

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Call Center Consulting information

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How much do call center consulting jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center consulting in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is call center consulting?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What are the key skills and qualifications needed to thrive in call center consulting?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

What are common challenges faced by call center consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What does a call center consulting do?

A call center consulting professional analyzes and improves call center operations to enhance efficiency, customer satisfaction, and performance. They may assess workflows, implement new technologies, develop training programs, and provide strategic recommendations to optimize call handling and service quality.

What are popular job titles related to Call Center Consulting jobs in Raleigh, NC?

For Call Center Consulting jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Consulting jobs in Raleigh, NC look for?

The top searched job categories for Call Center Consulting jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Consulting jobs?

Cities near Raleigh, NC with the most Call Center Consulting job openings:

Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Genesys Call Center Engineer

Procom Consultants Group

Durham, NC

Contractor

Re-posted 29 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Genesys Call Center Engineer 


On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC. 


Genesys Call Center Engineer Job Details


The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.


Genesys Call Center Engineer Mandatory Skills


Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 

In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 

Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 

Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 

Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 

Detailed understanding of enterprise system interactions and integrations

Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus

Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 

Understanding of IP addressing schemes and VLAN designs. 

Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 

Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus

Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 

Proficiency in downloading software, firmware, updates and patches to communications products; 

Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya

Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 


Genesys Call Center Engineer Start Date


ASAP


Genesys Call Center Engineer Assignment Length


6 Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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