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Call Center Consulting Jobs in Raleigh, NC (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing voice and data networks and recommend solutions based on requirements

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

Deliver scripted and consultative sales presentations over the phone * Educate members on ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Deliver scripted and consultative sales presentations over the phone * Educate members on ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Deliver scripted and consultative sales presentations over the phone * Educate members on ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Deliver scripted and consultative sales presentations over the phone * Educate members on ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Deliver scripted and consultative sales presentations over the phone * Educate members on ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Deliver scripted and consultative sales presentations over the phone * Educate members on ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Acquire

Marketing and Communications Assistant

Raleigh, NC · On-site

$50K - $60K/yr

... consulting services to large corporations on local and national levels. This position would work ... By bringing our communications team out of a call center and back to a dynamic customer-facing role ...

HairClub

Inbound Sales Representative

Raleigh, NC · On-site

$41K/yr

This isn't a traditional call center role or an appointment-setting job. You'll work exclusively ... Every consultation you close helps change someone's confidence-and gives you the opportunity to ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

... consulting services to Fortune 1000 companies in a variety of industries. HCL is a $6.7 billion ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

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Call Center Consulting information

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How much do call center consulting jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center consulting in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is call center consulting?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What are the key skills and qualifications needed to thrive in call center consulting?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

What are common challenges faced by call center consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What does a call center consulting do?

A call center consulting professional analyzes and improves call center operations to enhance efficiency, customer satisfaction, and performance. They may assess workflows, implement new technologies, develop training programs, and provide strategic recommendations to optimize call handling and service quality.

What are popular job titles related to Call Center Consulting jobs in Raleigh, NC?

For Call Center Consulting jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Consulting jobs in Raleigh, NC look for?

The top searched job categories for Call Center Consulting jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Consulting jobs?

Cities near Raleigh, NC with the most Call Center Consulting job openings:

Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Senior Voice Engineer -NATIONWIDE-

GlobalXperts

Raleigh, NC • On-site

$101K - $139K/yr

Contractor

Re-posted 4 days ago

Job description

Company Description
GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases.
Job Description
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco Contact Center, and Cisco UC cluster environments who will be responsible for providing core IP telephony Design, Deployment, Maintenance and Support of IP telephony and call center projects, and implementations.
Duties and Responsiblities:
  • Perform client consultation: Plan, Design, Implement and support IP based call center and US solutions
  • Analyze the existing voice and data networks and recommend solutions based on requirements
  • Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE.
  • Design, implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP.
  • Assist the account teams during the sales process by educating the customer on new technologies in the contract cent and UC arena
  • Lead Engineering efforts of UC and Contact center Projects
  • Maintain and support Cisco's IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
  • Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
  • Create, Implement, and Support ICM and CVP call routing scripts and required reports .
  • Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
  • Support Cisco Agent Desktop and Cisco Supervisor Desktop clients
  • Identify new offerings that arise from new technologies
  • Identify new offerings that arise from customer demand and needs
  • Maintain documentation of the UC environment and operational procedures
  • Provide knowledge transfer to Team members and support staff
  • Work as a team to ensure customer requirements are gathered and projects are successfully implements

  • Identifiable Behavior: It is imperative you maintain the following Identifiable Behavior:
  • Self motivated
  • A strong professional personality
  • Results driven
  • Strong work ethic
  • Team focused
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Strong negotiation skills
  • Self-confident, which translates well with customers, partners and colleagues
  • Flexible and adaptable to change
  • Able to grasp new concepts and translate ideas into actions
  • An investigative mind
  • Lateral thinker

Qualifications
  • Minimum 7 years related experience in the networked voice and call center environments
  • High-end experience in PBX and/or Call Center systems engineering experience
  • Bachelor's degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
  • Ability to work weekends and off hours as necessary to meet customer requirements
  • Willingness to travel up to 25% of time
  • Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
  • Excellent Customer Service and communication skills
  • Experience in the administration and support of Cisco's UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
  • Knowledge in CVP scripting and call control
  • Knowledge of Call Center supporting applications such as ticketing systems
  • Strong critical thinking and analytical skills
  • Good team player, willing to share knowledge with the team
  • Ability to manage and influence individuals to obtain maximum results
  • Highly effective communicator (written & verbal)
  • Certification level of a CCNP Voice at a minimum, CCIE Voice Desirable

Additional Information
All your information will be kept confidential according to EEO guidelines.

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