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Call Center Consulting Jobs in Florida (NOW HIRING)

OX Floors

Be Seen First

Call Center Agent

Stuart, FL · On-site

$18 - $20/hr

Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Call warm inbound/pre-generated leads to confirm interest in a free consultation * Follow call ...

OX Floors

Call Center Agent

Stuart, FL · On-site

$12.75 - $16.75/hr

Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About ... Call warm inbound/pre-generated leads to confirm interest in a free consultation * Follow call ...

OX Floors

Call Center Agent

Deerfield Beach, FL · On-site

$14.50 - $19/hr

Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About ... Call warm inbound/pre-generated leads to confirm interest in a free consultation * Follow call ...

OX Floors

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Call Center Agent

Deerfield Beach, FL · On-site

$18 - $20/hr

Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Call warm inbound/pre-generated leads to confirm interest in a free consultation * Follow call ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate ... Your primary goal is to educate, engage, and convert leads into scheduled consultations at one of ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate ... Your primary goal is to educate, engage, and convert leads into scheduled consultations at one of ...

Ztek Consulting INC

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer ... Website: www.ztekinc.com Ztek Consulting Inc is a minority- and woman-owned business enterprise ...

West Shore Home

Call Center Representative

Ocala, FL · On-site

$19.75/hr

Speak with customers who recently had a project consultation but were unable to move forward at ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

West Shore

Call Center Representative

Ocala, FL · On-site

$19.75/hr

Speak with customers who recently had a project consultation but were unable to move forward at ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

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Call Center Consulting information

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How much do call center consulting jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center consulting in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is call center consulting?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What does a call center consulting do?

A call center consulting professional analyzes and improves call center operations to enhance efficiency, customer satisfaction, and performance. They may assess workflows, implement technology solutions, develop training programs, and provide strategic recommendations to optimize call handling and service quality.

What are common challenges faced by call center consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What are the key skills and qualifications needed to thrive in call center consulting?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

What are popular job titles related to Call Center Consulting jobs in Florida? For Call Center Consulting jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center Consulting jobs in Florida look for? The top searched job categories for Call Center Consulting jobs in Florida are:
What cities in Florida are hiring for Call Center Consulting jobs? Cities in Florida with the most Call Center Consulting job openings:
Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in Florida as of July 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Agent

OX Floors

Stuart, FL • On-site

$18 - $20/hr

Other

Medical

Posted 18 days ago

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Job description

Job Title: Call Center Agent/Manager

Location: Stuart, FL (in-office)

Company: OX Floors

About Us
OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners across Florida and Texas. We're expanding rapidly and looking for motivated Call Center Agents to join our Stuart, FL team.

Position Summary
The Call Center Agent is responsible for calling warm, pre-generated customer leads — no cold calling — to confirm interest and schedule in-home consultations for our outside sales team. This is a high-volume, appointment-setting role ideal for someone who is personable, coachable, and comfortable on the phone.

Key Responsibilities

  • Call warm inbound/pre-generated leads to confirm interest in a free consultation
  • Follow call scripts and best practices to qualify and convert leads into scheduled appointments
  • Schedule qualified appointments for outside sales representatives
  • Accurately log call outcomes and appointment details in the CRM
  • Meet or exceed daily and weekly dial and appointment-setting targets
  • Maintain a professional, friendly, and consistent phone presence
  • Participate in ongoing coaching and training to improve conversion rates

Qualifications

  • Prior call center, appointment-setting, or customer service experience preferred but not required
  • Strong verbal communication skills and a clear, friendly phone voice
  • Comfortable with a high volume of outbound calls to warm leads
  • Basic computer skills; ability to learn CRM/dialer software
  • Reliable, coachable, and goal-oriented
  • High school diploma or equivalent

Schedule

  • Full-time and part-time shifts available
  • Call center operates Monday through Sunday — flexible scheduling, including weekend availability
  • In-office position at our Stuart, FL call center

Compensation

  • Base hourly rate plus performance-based bonuses for scheduled/issued appointments

What We Offer

  • Paid training
  • Clear path for growth into other roles
  • Fast-paced, high-energy team environment