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Call Center Consulting Jobs in Florida (NOW HIRING)

Modern Exteriors

Call Center Representative

Boca Raton, FL · On-site

$65K - $90K/yr

Schedule pre-qualified roof inspection appointments for our in-home Design Consultants. * Have knowledge of our products and services in order to effectively communicate with customers and prospects ...

Healthcare Support Staffing

Call Center CSR

Orlando, FL · On-site

$14.50 - $18.75/hr

Connect with one of our Professional Recruiting Consultants today to see how a conversation can ... call center facility MUST HAVE EXCELLENT ATTENDANCE Flexible scheduling including weekends ...

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How much do call center consulting jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center consulting in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is call center consulting?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What are the key skills and qualifications needed to thrive in call center consulting?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

What are common challenges faced by call center consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What does a call center consulting do?

A call center consulting professional analyzes and improves call center operations to enhance efficiency, customer satisfaction, and performance. They may assess workflows, implement new technologies, develop training programs, and provide strategic recommendations to optimize call handling and service quality.

What are popular job titles related to Call Center Consulting jobs in Florida?

For Call Center Consulting jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Consulting jobs in Florida look for?

The top searched job categories for Call Center Consulting jobs in Florida are:

What cities in Florida are hiring for Call Center Consulting jobs?

Cities in Florida with the most Call Center Consulting job openings:

Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Customer Representative - Call Center

Deposita™, An Allied Universal® Company

Jupiter, FL

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!


Job Description

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour

Must be able to attend in-person training in Jupiter, Florida for at least 45 days.  Must live within commuting distance of Jupiter office.

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.


Ideal Candidates should have a minimum of 2 years Technical Customer Service Call Center experince in a B2B environment.

RESPONSIBILITIES:

  • Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
  • Tackle a variety of problems in technical systems with skill and accuracy
  • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
  • Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations
  • Discern changes in call types and report to management
  • Monitor health of network, hardware, and software for our customers
  • Track escalations through proper channels to completion

QUALIFICATIONS (MUST HAVE):

  • High school diploma or equivalent
  • Technical call center support experience
  • Experience in a technical support role, or other technical experience
  • Work history must demonstrate each of the following:
    • Strong understanding of customer service and customer relations
    • Ability to take initiative and learn new processes and concepts
    • Ability to exercise good judgment and decision-making
    • Effective written and oral communication skills
  • Basic understanding of software/hardware troubleshooting
  • Able to assess and evaluate situations effectively
  • Able to identify critical issues quickly and accurately
  • Able to write informatively, clearly, and accurately
  • Problem solving and analytical skills
  • Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Associate’s degree in Information Technology, Computer Science, or a related field
  • Experience in Service Now and TalkDesk
  • Experience in retail cash offices

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1669190