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Call Center Consulting Jobs in Florida (NOW HIRING)

Tetra Tech

Staffing Call Center Representative

Maitland, FL · On-site

$14.75 - $18.50/hr

Our industry-leading experts in engineering and consulting are committed to driving positive change ... Previous recruiting or call center experience is not required. Staffing needs can change quickly in ...

Tetra Tech, Inc.

Staffing Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

Our industry-leading experts in engineering and consulting are committed to driving positive change ... Previous recruiting or call center experience is not required. Staffing needs can change quickly in ...

Tetra Tech

Staffing Call Center Representative

Tampa, FL · On-site

$15 - $19/hr

Our industry-leading experts in engineering and consulting are committed to driving positive change ... Previous recruiting or call center experience is not required. Staffing needs can change quickly in ...

West Shore Home

Call Center Representative

Ocala, FL · On-site

$18.75 - $19.75/hr

Speak with customers who recently had a project consultation but were unable to move forward at ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

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Call Center Consulting information

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How much do call center consulting jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center consulting in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is call center consulting?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What are the key skills and qualifications needed to thrive in call center consulting?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

What are common challenges faced by call center consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What does a call center consulting do?

A call center consulting professional analyzes and improves call center operations to enhance efficiency, customer satisfaction, and performance. They may assess workflows, implement new technologies, develop training programs, and provide strategic recommendations to optimize call handling and service quality.

What are popular job titles related to Call Center Consulting jobs in Florida?

For Call Center Consulting jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Consulting jobs in Florida look for?

The top searched job categories for Call Center Consulting jobs in Florida are:

What cities in Florida are hiring for Call Center Consulting jobs?

Cities in Florida with the most Call Center Consulting job openings:

Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Representative

Florida Window & Door

Lake Worth Beach, FL • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

$15 to 17/hr Guaranteed Pay + Generous Uncapped Bonuses + daily Cash Spifs

Earn Up to $55 Per Demo Completed!

On-Site Appointment Setter Position (Not Remote)

Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently looking for a dedicated and enthusiastic Call Center Representative to join our team. This role involves interacting with potential customers who are interested in our products and services, offering them excellent customer service, and ensuring their inquiries are addressed promptly and effectively.

Key Responsibilities:

  • Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs.
  • Provide detailed information regarding our products, services, and installation processes.
  • Utilize a CRM system to document customer interactions and track leads.
  • Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction.
  • Assist with customer follow-ups to ensure they have all necessary information and support.
  • Collaborate with team members to improve processes and customer interactions.

Requirements

  • Eligible to work in the United States.
  • Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting is a plus.
  • Experience using a CRM platform is a plus.
  • Comfortable working with call scripts and call-tracking software is a plus.

Benefits

  • Paid training & growth opportunities.
  • Fun, energetic, supportive team culture.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Paid Time Off

Apply