ZipRecruiter

Log In

1

Call Center Consulting Jobs (NOW HIRING)

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA

$20 - $24/hr

We are seeking a Call Center Agent to join our team! This positionis responsible forensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA

$20 - $24/hr

We are seeking a Call Center Agent to join our team! This positionis responsible forensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

ITCON Services

Call Center Operator

Bethesda, MD

Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. Call Center Operator Position We are seeking ...

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA · On-site

$20 - $24/hr

We are seeking a Call Center Agent to join our team! This position is responsible for ensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA

$20/hr

We are seeking a Call Center Agent to join our team! This position is responsible for ensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

next page

Showing results 1-20

All JobsCall Center Consulting Jobs

Call Center Consulting information

See salary details

$10

$17

$25

How much do call center consulting jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for call center consulting in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Consulting job?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What are common challenges faced by Call Center Consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which often require leadership skills and industry experience. These positions can offer salaries significantly higher than entry-level customer service roles, sometimes exceeding six figures with bonuses and benefits.

What are the key skills and qualifications needed to thrive in the Call Center Consulting position, and why are they important?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

Is $100 an hour good for consulting?

For a call center consulting role, earning $100 an hour is considered above average, as typical consulting rates range from $50 to $150 per hour depending on experience and specialization. Factors such as industry demand, certifications, and the complexity of the project can influence rates, but $100 per hour generally reflects a high level of expertise and value in this field.

What is a call center consultant?

A call center consultant is a professional who analyzes and improves the operations of call centers. They assess workflows, implement best practices, and may recommend technology solutions to enhance customer service efficiency and quality.

Is AI going to replace consultants?

Call center consultants analyze customer interactions and optimize communication strategies. While AI can automate routine tasks and provide data-driven insights, human consultants are essential for complex problem-solving, relationship management, and strategic decision-making. AI tools are typically used to augment, not replace, the expertise of consultants in the workplace.
More about Call Center Consulting jobs
What cities are hiring for Call Center Consulting jobs? Cities with the most Call Center Consulting job openings:
What are the most commonly searched types of Call Center Consulting jobs? The most popular types of Call Center Consulting jobs are:
What states have the most Call Center Consulting jobs? States with the most job openings for Call Center Consulting jobs include:
What job categories do people searching Call Center Consulting jobs look for? The top searched job categories for Call Center Consulting jobs are:
Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 70% Full Time, 25% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Client Consultant/Call Center

Client Consultant/Call Center

Express Employment Professionals

Fort Worth, TX • On-site

$17/hr

Full-time

Medical, Dental, Vision

Posted 7 days ago

Job description

A marketing and printing company in Fort Worth is hiring a Client Consultant. 

Contract to Hire

M-F   915a-615p

$17/hr

On-site

Job Responsibilities:

  • Handle all calls and chats in a consistently polite, professional, and efficient manner.
  • Provide first call resolution.
  • Identify and resolve problems in a timely manner.
  • Document all call information according to standard operating procedures.
  • Follow-up customer calls where necessary.

Requirements:

  • 1-5  years on-site call center experience with Live Chat-Required
  • The ability to think critically, analytically, problem-solve, and work in a team environment
  • Proficiency in Microsoft Office
  • An associate degree (preferred)
  • This may not include all the requirements of the job


Apply today for consideration!

Company Description

About Express Employment Professionals:
Express Employment Professionals is a staffing development agency assisting businesses in attracting and developing top talent. Since opening in 1995, we have employed over 30,000 people in the Tarrant county and Coppell area. Express can help you find a job that is the perfect fit for your needs and abilities, and you will never pay a fee for our services and support. Whether you are looking for a full-time position, part-time work, or a more flexible schedule, Express has a wide range of jobs available including Administrative, Light Industrial, Skilled Trades, and Professional positions through evaluation-hire, contract, and direct hire opportunities. Let us help you today! Express has helped five million people find work over the last 35 years. We are the #1 staffing franchise and our 800 locations are focused on putting the next million to work.
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

FacebookTwitter

View All Express Employment Professionals Jobs