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Call Center Consulting Jobs (NOW HIRING)

Alura Staffing

Be Seen First

Call Center Agent

Aliso Viejo, CA · On-site

$20 - $25/hr

Call Center Agent (CSR) Healthcare Job Location: Aliso Viejo, CA Position Type: Regular Full-Time, ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA · On-site

$21 - $25/hr

We are seeking a Call Center Agent to join our team! This positionis responsible forensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA

$21 - $25/hr

We are seeking a Call Center Agent to join our team! This positionis responsible forensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA · On-site

$21 - $25/hr

We are seeking a Call Center Agent to join our team! This position is responsible for ensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

NVISION Eye Centers

Call Center Agent

Aliso Viejo, CA · On-site

$21/hr

We are seeking a Call Center Agent to join our team! This position is responsible for ensuring the ... Ensure patients are booked for consultation during their first call to NVISION. * Presents in a ...

ITCON Services

Call Center Operator

Bethesda, MD · On-site

Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... consulting, enterprise information management and digital transformation services. With globally ...

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Call Center Consulting information

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How much do call center consulting jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for call center consulting in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Center Consulting job?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

Is 30 too old to get into consulting?

Call center consulting is a field that values experience and industry knowledge, and age is generally not a barrier to entry. Many professionals transition into consulting roles at various ages, leveraging skills such as communication, problem-solving, and familiarity with call center operations. Success depends more on relevant experience, certifications, and networking than on age alone.

What does a call center consultant do?

A call center consultant analyzes and improves call center operations to enhance efficiency, customer satisfaction, and performance. They may assess workflows, recommend technology solutions, and train staff, often using data analysis and industry best practices to optimize service delivery.

What are common challenges faced by Call Center Consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What are the key skills and qualifications needed to thrive in the Call Center Consulting position, and why are they important?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

Is $100 an hour good for consulting?

For a call center consulting role, earning $100 an hour is considered above average, as typical consulting rates range from $50 to $150 per hour depending on experience and specialization. Factors such as industry demand, certifications, and the complexity of the project can influence rates, but $100 per hour generally reflects a high level of expertise and value in this field.
More about Call Center Consulting jobs
What cities are hiring for Call Center Consulting jobs? Cities with the most Call Center Consulting job openings:
What are the most commonly searched types of Call Center Consulting jobs? The most popular types of Call Center Consulting jobs are:
What states have the most Call Center Consulting jobs? States with the most job openings for Call Center Consulting jobs include:
What job categories do people searching Call Center Consulting jobs look for? The top searched job categories for Call Center Consulting jobs are:
Call Center Consulting jobs near you
Infographic showing various Call Center Consulting job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Global Channel Management, Inc.

Mason, OH

$13/hr

Contractor

Re-posted 2 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

 HOURS OF OPERATION:  9:00 AM - 7:00 PM Monday - Friday; 9:00 AM - 6:00 PM on Saturday.

 

Call Center Representative  needs 1 year


Call Center Representative requires:

MS office

Customer service

Call center


Call Center Representative duties;

  • Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.-
  • Understand other functional areas to assist caller with concerns-
  • Assist supervisor/trainer with new hire on-the-job training. Specifications


Additional Information

$13/hr

6 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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