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Call Center Billing Jobs (NOW HIRING)

Somewhere

Call Center Agent

$15.25 - $20.25/hr

Call Centre Agent Employment Type: Full-time, Independent Contractor Work Model: Remote Work Hours ... Resolve billing inquiries, process payments, manage account changes, and troubleshoot tenant issues ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... Educate members on online banking and bill pay services. * Performs other related duties upon ...

Socket Telecom LLC

Call Center Representative

Columbia, MO · On-site

$15.25 - $19/hr

We're hiring a Call Center Representative team member to support customers with accounts, billing ... You'll answer questions, resolve billing and account issues, and help customers feel confident ...

CR&R INCORPORATED

Call Center Representative

Stanton, CA · On-site

$21/hr

... billing, and scheduling • Process payments, service changes, and work orders • Document ... or call center experience • Strong communication and problem-solving skills • Ability to work ...

CR&R Incorporated

Call Center Representative

Stanton, CA

$21/hr

... billing, and scheduling • Process payments, service changes, and work orders • Document ... or call center experience • Strong communication and problem-solving skills • Ability to work ...

Tufts Medical Center

Call Center Rep

Boston, MA · On-site

$16.75 - $21.75/hr

Preferred Qualifications: 1. Associates degree. 2. Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3. Bilingual Duties and ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... Educate members on online banking and bill pay services. * Performs other related duties upon ...

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Call Center Billing information

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How much do call center billing jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for call center billing in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What is a call center billing?

A Call Center Billing job involves assisting customers with billing inquiries, payments, and resolving discrepancies related to their accounts. Representatives handle calls, explain charges, process payments, and provide solutions for billing issues. Strong customer service and problem-solving skills are essential to ensure accurate and efficient support.

What are the typical daily responsibilities of someone working in call center billing?

Call Center Billing professionals handle inbound and outbound calls related to billing inquiries, resolve discrepancies, process payments, and update customer account information. They collaborate closely with other departments, such as technical support and account management, to address and track complex billing issues. In addition, they must keep accurate records of all interactions and follow up to ensure that customer concerns are fully resolved. This role requires multitasking in a fast-paced environment while maintaining a high standard of customer service.

What are the key skills and qualifications needed to thrive in the call center billing position, and why are they important?

To thrive in a Call Center Billing role, you need strong customer service abilities, attention to detail, and a good understanding of billing processes or procedures, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and sometimes basic accounting tools is typically required. Excellent communication, patience, and problem-solving skills are highly valued soft skills. These competencies ensure accurate billing, high customer satisfaction, and efficient resolution of billing-related inquiries.

Can I apply for a call center billing without experience?

Call center billing positions often do not require prior experience, as training is typically provided on the job. Basic skills such as communication, computer literacy, and attention to detail are usually sufficient for entry-level applicants. Some roles may prefer familiarity with billing software or customer service experience, but these are not always mandatory.

What are common call center billing job responsibilities?

Call center billing jobs involve processing customer payments, resolving billing issues, updating account information, and explaining charges to customers. Employees often use billing software and must have strong communication skills to handle inquiries efficiently and accurately.
More about Call Center Billing jobs

What are the most commonly searched types of Call Center Billing jobs?

The most popular types of Call Center Billing jobs are:

What states have the most Call Center Billing jobs?

States with the most job openings for Call Center Billing jobs include:

What are popular job titles related to Call Center Billing jobs?

For Call Center Billing jobs, the most frequently searched job titles are:

Call Center Billing jobs near you
Infographic showing various Call Center Billing job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Call Center Agent

Somewhere

Remote

$15.25 - $20.25/hr

Other

Posted 4 days ago

Job description

Call Centre Agent

Employment Type: Full-time, Independent Contractor

Work Model: Remote

Work Hours: US Business Hours alignment

Territory Focus: United States

Role Summary: We are seeking a highly experienced and dedicated Call Centre Agent to join our internal customer support team for a well-established self-storage enterprise operating approximately 70 facilities nationwide. This is not a traditional, transactional call center role; you will function as a remote store manager and act as a direct extension of each physical storage facility. Our organization prioritizes an exceptional, premium customer experience over standard outsourced answering services. Operating seamlessly within our U.S. operations team, you will provide knowledgeable, end-to-end support throughout the customer's rental journey and during their active tenancy. We are looking for an independent professional who can manage interactions from start to finish with confidence and care.

Key Responsibilities
  • End-to-End Customer Support: Own customer interactions from start to finish, proactively assisting prospective renters, supporting existing tenants, and functioning seamlessly as an extension of our on-site facility managers.
  • Sales & Lead Conversion: Actively engage with prospective customers over the phone and via email to understand their storage needs, quote accurate rates, and successfully convert incoming leads into secured rentals.
  • Account Management & Troubleshooting: Resolve billing inquiries, process payments, manage account changes, and troubleshoot tenant issues efficiently to maintain high customer satisfaction and minimize escalations to field staff.
  • Omnichannel Communication: Deliver premium support across multiple channels, including handling inbound phone calls, responding to customer emails with professional etiquette, and participating in internal or customer-facing video conversations when required.
Required Skills & Qualifications
  • Industry Experience: Previous experience working within the self-storage industry is an absolute non-negotiable requirement. Candidates must have direct background in a self-storage call center or dedicated customer support environment.
  • Software Proficiency: Demonstrated hands-on experience utilizing industry-standard self-storage management software (e.g., SiteLink, storEDGE, OpenTech INSOMNIAC, or similar platforms).
  • Communication Mastery: Excellent spoken and written English. Must possess a strong, professional phone presence, exceptional email etiquette, and the comfort and confidence to appear on video calls with teammates and clients.
  • Technical Readiness: Excellent overall computer proficiency with a minimum typing speed of 40+ WPM. Must possess a highly professional, distraction-free home office setup equipped with a stable primary internet connection and a reliable backup solution.
  • Operational Independence: Highly professional with a stable career history. The ideal candidate requires minimal ramp-up time, thrives in a remote environment, and possesses the ability to seamlessly integrate into an established, high-performing operational team.
Success Metrics (KPIs)
  • Lead Conversion Rate: Consistently converting inbound inquiries and prospective customer leads into active, revenue-generating facility rentals.
  • First-Contact Resolution: Effectively troubleshooting tenant issues, managing account changes, and resolving billing questions on the first interaction without requiring unnecessary escalation to on-site property managers.
  • Customer Experience Quality: Maintaining premium service standards across all communication channels (phone, email, video) to ensure exceptional customer satisfaction throughout the entire rental lifecycle.
  • System Accuracy: Ensuring meticulous, compliant, and accurate updates to customer accounts and facility logs within the designated self-storage software platform.

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