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Call Center Billing Jobs (NOW HIRING)

BrightKey

Call Center Representative

Annapolis, MD

$18 - $20/hr

... billing issues. * Troubleshoot and resolve member concerns promptly, escalating complex issues to ... Qualifications for the Call Center Representative Position: * High school diploma or equivalent ...

Brightkey, Inc.

Call Center Representative

Annapolis, MD · On-site

$18 - $20/hr

... billing issues. * Troubleshoot and resolve member concerns promptly, escalating complex issues to ... Qualifications for the Call Center Representative Position: * High school diploma or equivalent ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items * Collaborate with other call center professionals to improve ...

TEKsystems

Call Center Supervisor

Queenstown, MD

$24 - $26/hr

📞 Call Center Supervisor (Healthcare) 📍 Location: Queenstown, MD (On-site) 💲 Pay: $24-$26 ... Understanding of insurance processes, billing, and patient registration * Familiarity with medical ...

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How much do call center billing jobs pay per hour?

As of May 30, 2026, the average hourly pay for call center billing in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What is a Call Center Billing job?

A Call Center Billing job involves assisting customers with billing inquiries, payments, and resolving discrepancies related to their accounts. Representatives handle calls, explain charges, process payments, and provide solutions for billing issues. Strong customer service and problem-solving skills are essential to ensure accurate and efficient support.

What are the key skills and qualifications needed to thrive in the Call Center Billing position, and why are they important?

To thrive in a Call Center Billing role, you need strong customer service abilities, attention to detail, and a good understanding of billing processes or procedures, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and sometimes basic accounting tools is typically required. Excellent communication, patience, and problem-solving skills are highly valued soft skills. These competencies ensure accurate billing, high customer satisfaction, and efficient resolution of billing-related inquiries.

What are the typical daily responsibilities of someone working in Call Center Billing?

Call Center Billing professionals handle inbound and outbound calls related to billing inquiries, resolve discrepancies, process payments, and update customer account information. They collaborate closely with other departments, such as technical support and account management, to address and track complex billing issues. In addition, they must keep accurate records of all interactions and follow up to ensure that customer concerns are fully resolved. This role requires multitasking in a fast-paced environment while maintaining a high standard of customer service.
More about Call Center Billing jobs
What are the most commonly searched types of Call Center Billing jobs? The most popular types of Call Center Billing jobs are:
What states have the most Call Center Billing jobs? States with the most job openings for Call Center Billing jobs include:
What job categories do people searching Call Center Billing jobs look for? The top searched job categories for Call Center Billing jobs are:
Call Center Billing jobs near you
Infographic showing various Call Center Billing job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 38% Full Time, 49% Part Time, 2% Temporary, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.
Call Center Representative

Call Center Representative

BrightKey

Annapolis, MD

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

BrightKey rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

111th of 424 rated business services

Job description

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.
Schedule, Benefits, & Compensation:

  • Starting Pay Rate: $18.00 - $20.00 per hour
  • Schedule: Monday - Friday, First Shift (8:00am - 5:00pm)
  • Location: Annapolis Junction, MD (onsite)
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays

What BrightKey Offers:
  • Gain experience in a great organization with a 30+ year history of providing industry leading business services!
  • Opportunity for professional growth. We provide a clear career path into leadership and management roles.
  • Consistent and stable work schedule.
  • A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.
  • A supporting team with years of experience serving our customers that can support you in your professional growth.

Ideal Experience to Have:
  • Experience in a professional call center environment
  • Excellent customer service skills
  • Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
  • Proficiency with Microsoft Word and Excel

Key Responsibilities of the Call Center Representative:
  • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
  • Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
  • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
  • Asist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
  • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
  • Proactively identify opportunities to enhance the member experience and share feedback with the team.
  • Ensure compliance with organizational policies, privacy standards, and service level agreements.
  • Document all customer interactions and update records accurately in the database.
  • Collaborate with team members to ensure a seamless customer experience.
  • Identify and escalate priority issues to the appropriate team members or departments.

Qualifications for the Call Center Representative Position:
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Prior experience as a professional Call Center Representative, two or more years preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and emails with professionalism and efficiency.
  • Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
  • Compassionate and empathetic, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable to changing priorities and tasks.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
CSP-050526
Call Center Representative
Customer Service
Call Center

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