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Call Center Billing Jobs (NOW HIRING)

Vitalsearchgroup

Call Center Manager

Miami, FL

Oversee daily call center operations to ensure timely, professional, and compassionate service ... Collaborate with clinical, administrative, and billing teams to streamline the intake and ...

New

Vitalsearchgroup

Call Center Manager

Jacksonville, FL

$65K - $85K/hr

Oversee daily call center operations to ensure timely, professional, and compassionate service ... Collaborate with clinical, administrative, and billing teams to streamline the intake and ...

New

Vitalsearchgroup

Call Center Manager

Dallas, TX

Oversee daily call center operations to ensure timely, professional, and compassionate service ... Collaborate with clinical, administrative, and billing teams to streamline the intake and ...

Vitalsearchgroup

Call Center Manager

Houston, TX

$65K - $85K/hr

Oversee daily call center operations to ensure timely, professional, and compassionate service ... Collaborate with clinical, administrative, and billing teams to streamline the intake and ...

TEKsystems

Call Center Supervisor

Queenstown, MD · On-site

$24 - $26/hr

Call Center Supervisor Location: Queenstown, MD Pay: $24-$26/hour Work Environment 100% onsite in a ... billing processes, and driving team performance to meet key metrics (80%+ QA/KPI targets). The ...

millenniumsoft

Call Center Executive

Stuart, FL · On-site

$14 - $17.75/hr

Call Center experience is preferred ... Some medical billing or insurance is very helpful. * Paid training is provided. We are looking for ...

millenniumsoft

Call Center Executive

Stuart, FL · On-site

$14 - $17.75/hr

Call Center experience is preferred ... Some medical billing or insurance is very helpful. * Paid training is provided. We are looking for ...

TEKsystems

Call Center Supervisor

Queenstown, MD · On-site

$24 - $26/hr

Call Center Supervisor (Healthcare) 📍 Location: Queenstown, MD (On-site) 💲 Pay: $24-$26/hour ... Understanding of insurance processes, billing, and patient registration * Familiarity with medical ...

Venture Marketing

Call Center Agent

Nashville, TN

$18 - $24/hr

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items * Collaborate with other call center professionals to improve ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items * Collaborate with other call center professionals to improve ...

Venture Marketing

Call Center Agent

Nashville, TN · On-site

$18 - $24/hr

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items * Collaborate with other call center professionals to improve ...

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How much do call center billing jobs pay per hour?

As of May 30, 2026, the average hourly pay for call center billing in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What is a Call Center Billing job?

A Call Center Billing job involves assisting customers with billing inquiries, payments, and resolving discrepancies related to their accounts. Representatives handle calls, explain charges, process payments, and provide solutions for billing issues. Strong customer service and problem-solving skills are essential to ensure accurate and efficient support.

What are the key skills and qualifications needed to thrive in the Call Center Billing position, and why are they important?

To thrive in a Call Center Billing role, you need strong customer service abilities, attention to detail, and a good understanding of billing processes or procedures, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and sometimes basic accounting tools is typically required. Excellent communication, patience, and problem-solving skills are highly valued soft skills. These competencies ensure accurate billing, high customer satisfaction, and efficient resolution of billing-related inquiries.

What are the typical daily responsibilities of someone working in Call Center Billing?

Call Center Billing professionals handle inbound and outbound calls related to billing inquiries, resolve discrepancies, process payments, and update customer account information. They collaborate closely with other departments, such as technical support and account management, to address and track complex billing issues. In addition, they must keep accurate records of all interactions and follow up to ensure that customer concerns are fully resolved. This role requires multitasking in a fast-paced environment while maintaining a high standard of customer service.
More about Call Center Billing jobs
What are the most commonly searched types of Call Center Billing jobs? The most popular types of Call Center Billing jobs are:
What states have the most Call Center Billing jobs? States with the most job openings for Call Center Billing jobs include:
What job categories do people searching Call Center Billing jobs look for? The top searched job categories for Call Center Billing jobs are:
Call Center Billing jobs near you
Infographic showing various Call Center Billing job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 38% Full Time, 49% Part Time, 2% Temporary, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

Call Center Manager

Vitalsearchgroup

Miami, FL

Full-time

Posted 2 days ago

Job description

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities
  • Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
  • Oversee daily call center operations to ensure timely, professional, and compassionate service
  • Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
  • Monitor call center performance metrics, response times, admissions trends, and team productivity
  • Identify opportunities to improve efficiency, service quality, and patient experience
  • Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
  • Develop and deliver training programs focused on compliance, communication, documentation, and patient care
  • Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
  • Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
  • Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
  • Ensure issues are resolved promptly, professionally, and compassionately
  • Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
  • Promote a team culture built on empathy, accountability, professionalism, and service excellence
Required Qualifications
  • High school diploma or GED required
  • Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
  • Leadership experience with the ability to train, motivate, and support a team
  • Active HIPAA compliance / training credential required
  • Strong communication, organization, and interpersonal skills
  • Ability to handle sensitive calls and escalated situations with professionalism and empathy
  • Strong attention to detail and ability to maintain accurate documentation
  • Ability to manage multiple priorities in a fast-paced healthcare environment
  • Commitment to confidentiality, compliance, and patient privacy
Preferred Qualifications
  • Post-secondary education in healthcare administration, business, psychology, social services, or a related field
  • Experience in addiction treatment, behavioral health, mental health, or recovery services
  • Experience with insurance verification, admissions coordination, or patient scheduling
  • Familiarity with healthcare call center software, CRM systems, EHR/EMR platforms, or intake management systems
  • Experience tracking call center metrics, admissions trends, and team performance reports
Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.