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Call Center Billing Jobs (NOW HIRING)

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK: SUMMARY Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep ... Answers inbound phone calls from customers regarding billing inquiries and audits, account ...

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep ... Answers inbound phone calls from customers regarding billing inquiries and audits, account ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Provide information regarding products, services, billing, and company policies. * Escalate complex ...

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

Oversee daily call center operations to ensure timely, professional, and compassionate service ... Collaborate with clinical, administrative, and billing teams to streamline the intake and ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Background handling billing inquiries or account resolution * Familiarity with CRM platforms or ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Background handling billing inquiries or account resolution * Familiarity with CRM platforms or ...

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Call Center Billing information

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How much do call center billing jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center billing in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.36 per hour, depending on experience, location, and employer.

What is a call center billing?

A Call Center Billing job involves assisting customers with billing inquiries, payments, and resolving discrepancies related to their accounts. Representatives handle calls, explain charges, process payments, and provide solutions for billing issues. Strong customer service and problem-solving skills are essential to ensure accurate and efficient support.

What are the typical daily responsibilities of someone working in call center billing?

Call Center Billing professionals handle inbound and outbound calls related to billing inquiries, resolve discrepancies, process payments, and update customer account information. They collaborate closely with other departments, such as technical support and account management, to address and track complex billing issues. In addition, they must keep accurate records of all interactions and follow up to ensure that customer concerns are fully resolved. This role requires multitasking in a fast-paced environment while maintaining a high standard of customer service.

What are the key skills and qualifications needed to thrive in the call center billing position, and why are they important?

To thrive in a Call Center Billing role, you need strong customer service abilities, attention to detail, and a good understanding of billing processes or procedures, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and sometimes basic accounting tools is typically required. Excellent communication, patience, and problem-solving skills are highly valued soft skills. These competencies ensure accurate billing, high customer satisfaction, and efficient resolution of billing-related inquiries.

Can I apply for a call center billing without experience?

Call center billing positions often do not require prior experience, as training is typically provided on the job. Basic skills such as communication, computer literacy, and attention to detail are usually sufficient for entry-level applicants. Some roles may prefer familiarity with billing software or customer service experience, but these are not always mandatory.

What are common call center billing job responsibilities?

Call center billing jobs involve processing customer payments, resolving billing issues, updating account information, and explaining charges to customers. Employees often use billing software and must have strong communication skills to handle inquiries efficiently and accurately.
More about Call Center Billing jobs

What are the most commonly searched types of Call Center Billing jobs?

The most popular types of Call Center Billing jobs are:

What states have the most Call Center Billing jobs?

States with the most job openings for Call Center Billing jobs include:

What job categories do people searching Call Center Billing jobs look for?

The top searched job categories for Call Center Billing jobs are:

Call Center Billing jobs near you
Infographic showing various Call Center Billing job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,166 per year, or $20.3 per hour.

CALL CENTER AGENT

City of Amarillo Texas

Amarillo, TX • On-site

$13.75 - $18/hr

Full-time

Posted 14 days ago

City Of Amarillo rating

7.8

Company rating: 7.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

452nd of 846 rated public administrative organizations

Job description

JOB TITLE:
Call Center Agent
JOB CLASS NUMBER:
CLR077
PAY GRADE:
G03
FLSA STATUS:
non-exempt
BUSINESS UNIT NAME:
Utility Billing
REPORTS TO:
Call Center Supervisor/ Utility Billing Manager
SUPERVISORY WORK:
SUMMARY
Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
ESSENTIAL RESPONSIBILITIES
  • Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Builds lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizes software, databases, scripts, and tools appropriately.
  • Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
  • Takes part in training and other learning opportunities to expand knowledge of company and position.
  • Adheres to all company policies and procedures.
  • undefined MINIMUM REQUIREMENTS High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. KNOWLEDGE, SKILLS, AND ABILITIES. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision-making skills. Adaptability and accountability. Fluency in multiple languages may be desired. Working knowledge of customer service techniques, database systems, web-based systems, and billing systems Ability to deal effectively with others in a courteous manner. Ability to speak in a clear and concise manner. Ability to operate a variety of office equipment. Ability to ask appropriate questions to obtain necessary information. Ability to make sound judgments regarding customer issues. Ability to apply and calculate various rates associated with City services. Ability to operate a personal computer. Ability to understand and operate a variety of computer programs simultaneously. Ability to cope with heavy public traffic both in person and by phone with constant interruptions. Ability to multi-task. Undefined ADA PROFILE Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and preform repetitive motions. WORK ENVIRONMENTWill work Monday-Friday, 8am to 5pm. The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

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