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Call Center Analyst Jobs in Wisconsin (NOW HIRING)

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members ... analyze performance metrics, identify opportunities for improvement, refine processes, and help ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Health ... Analyze reports to identify performance trends and process improvement opportunities. * Collaborate ...

altaresourceshcm

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. * Provide product ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. * Provide product ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. * Provide product ...

Halpin Staffing Services

Be Seen First

Call Center Customer Service Representative Lead

Racine, WI · On-site

$20 - $25/hr

The Customer Service Representative will be responsible for supporting the call center in the ... Ability to problem solve and analyze complex situations to provide the best possible solutions.

Rehlko, LLC

Senior Market Analyst

Milwaukee, WI · On-site

$101K - $124K/yr

Analytics & Reporting (approx. 50%) : Track lead volume, speed-to-lead metrics, and lead quality ... chat, forms, call center, AI conversations), individual lead channels, geographies and dealers.

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All JobsCall Center Analyst JobsCall Center Analyst Jobs in Wisconsin

Call Center Analyst information

See Wisconsin salary details

$30.3K

$65.3K

$99.9K

How much do call center analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center analyst in Wisconsin is $65,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $83,800.00 per year, depending on experience, location, and employer.

Do call center analysts make a lot of money?

Call center analysts typically earn a median annual salary ranging from $35,000 to $55,000, depending on experience, location, and industry. Higher salaries are possible with advanced skills, certifications, or supervisory responsibilities, and some roles may include performance bonuses or incentives.

What are some typical challenges faced by call center analysts and how can they be managed?

Call Center Analysts often face challenges such as handling high volumes of data, quickly identifying trends in customer interactions, and communicating actionable insights to both technical and non-technical team members. Managing these challenges requires strong analytical skills, familiarity with call center software, and effective communication. Building strong relationships with agents and supervisors helps analysts ensure their recommendations are understood and implemented, which can lead to measurable improvements in service quality and operational efficiency.

What is a call center analyst?

A call center analyst evaluates a customer service call center to help increase quality, efficiency, and customer satisfaction. These professionals specialize in spotting trends, weaknesses, and opportunities for improvement. As a call center analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and the rate of call abandonment. You may also interview employees, schedule shifts, prepare reports based on your analysis, and recommend solutions to management.

What is the difference between Call Center Analyst vs Customer Service Representative?

AspectCall Center AnalystCustomer Service Representative
Primary RoleAnalyzes call data, improves call center processes, and supports performance metricsAssists customers with inquiries, resolves issues, and provides product/service information
Required SkillsData analysis, communication, problem-solving, familiarity with call center softwareCommunication, patience, problem-solving, product knowledge
Work EnvironmentCall centers, offices, remote optionsCall centers, retail, office settings
Common CertificationsCustomer service certifications, data analysis skillsCustomer service certifications, communication skills training

While both roles operate within call centers and require strong communication skills, Call Center Analysts focus on analyzing data and improving processes, whereas Customer Service Representatives primarily handle customer interactions and issue resolution. The roles often overlap in skills but differ in their core responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a call center analyst?

To thrive as a Call Center Analyst, you need strong analytical skills, problem-solving abilities, and a background in data analysis or customer service, often supported by a relevant degree or experience. Familiarity with call center software (such as CRM systems, ACDs, and workforce management tools) and proficiency in data visualization or reporting platforms like Excel or Tableau are typically required. Excellent communication, attention to detail, and the ability to collaborate across teams are standout soft skills for this role. These skills and qualities are crucial for monitoring performance, optimizing operations, and ensuring high-quality customer service in a dynamic environment.
More about Call Center Analyst jobs
What are the most commonly searched types of Call Center Analyst jobs in Wisconsin? The most popular types of Call Center Analyst jobs in Wisconsin are:
What are popular job titles related to Call Center Analyst jobs in Wisconsin? For Call Center Analyst jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Call Center Analyst jobs in Wisconsin look for? The top searched job categories for Call Center Analyst jobs in Wisconsin are:
What are popular job titles related to Call Center Analyst jobs in WI? For Call Center Analyst jobs in WI, the most frequently searched job titles are:
Call Center Analyst jobs near you
Infographic showing various Call Center Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,253 per year, or $31.4 per hour.

Call Center Manager

Storm Guard Roofing

Madison, WI • On-site

$50K - $75K/yr

Full-time

Re-posted 23 days ago

Job description

Storm Guard Roofing of Madison is seeking an experienced and motivated Call Center Manager to lead our inside sales and appointment-setting team. This role is ideal for someone who enjoys coaching others, driving performance, improving systems, and helping customers connect with solutions that improve their homes.You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the Storm Guard brand.Compensation: $50,000-$75,000/year + performance bonuses (based on experience and results)WANT TO KNOW MORE ABOUT OUR TEAM?Storm Guard has spent over two decades building a reputation not just for quality work, but for a culture of care, commitment, and community involvement. When you join our team, you become part of a family that believes in supporting one another, developing talent, and creating opportunities for advancement. We prioritize integrity, teamwork, accountability, and service in everything we do, while also giving back through charitable initiatives, local partnerships, and meaningful community engagement.At Storm Guard, we believe great people are built, not just found. While experience is valued, we place equal importance on character, work ethic, and a willingness to learn. Through training, mentorship, and ongoing support, we invest in the personal and professional growth of our team members, making Storm Guard a place where you can build a meaningful, long-term career while making a positive impact both inside and outside the workplace.DOES THIS SOUND LIKE YOU?Your day as a Call Center Manager begins by reviewing team performance, monitoring lead activity, and ensuring your representatives are set up for success. Throughout the day, you coach team members, review calls, provide feedback, and help improve conversion rates while maintaining a positive and supportive culture. You lead by example, stepping in when needed to assist with customer conversations and ensure every lead receives a professional experience.As leads move through the sales process, you work closely with the sales team to ensure smooth handoffs, accurate CRM documentation, and consistent follow-up. Behind the scenes, you analyze performance metrics, identify opportunities for improvement, refine processes, and help develop the next generation of leaders within the organization. Every action you take helps strengthen team performance, customer satisfaction, and company growth.We ask that you meet the following requirements:Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related fieldExperience coaching, mentoring, or leading team membersStrong communication and relationship-building skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational and problem-solving abilitiesComfortable tracking performance metrics and maintaining accountabilityProficiency with CRM systems and Microsoft Office or Google WorkspacePositive attitude, professionalism, and a customer-first mindsetPreferred qualifications (don't be discouraged if you don't meet these preferences-we will train the right person!):Previous call center leadership experienceExperience in appointment setting or inside salesExperience reviewing calls and coaching performanceCRM experience (Salesforce, HubSpot, JobNimbus, ServiceTitan, or similar)Experience in roofing, construction, restoration, home services, HVAC, solar, or related industriesREADY TO APPLY?If you're ready to make an impact in a leadership role where coaching, communication, and performance truly matter, we'd love to meet you. Apply now through our fast, simple, and mobile-friendly application process and begin your journey with Storm Guard!We look forward to getting to know you!
Job Posted by ApplicantPro