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Call Center Agent Jobs in Michigan (NOW HIRING)

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Tricehealthcare

Call Center Agent I

Galesburg, MI · On-site

$14 - $18.50/hr

This is a TECHNICAL CONTACT CENTER technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive ...

Trice Healthcare

Call Center Agent I

Galesburg, MI · On-site

$14 - $18.50/hr

M-F with occasional Saturday (10 am - 3pm) This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For ...

Infotree Global Solutions

Call Center Agent I

Galesburg, MI · On-site

$14 - $18.50/hr

Description: The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication ...

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Call Center Agent information

See Michigan salary details

$9

$15

$21

How much do call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center agent in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Michigan? The most popular types of Call Center Agent jobs in Michigan are:
What are popular job titles related to Call Center Agent jobs in Michigan? For Call Center Agent jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Michigan look for? The top searched job categories for Call Center Agent jobs in Michigan are:
What cities in Michigan are hiring for Call Center Agent jobs? Cities in Michigan with the most Call Center Agent job openings:
What are popular job titles related to Call Center Agent jobs in MI? For Call Center Agent jobs in MI, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Michigan as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.

ReBath - Call Center Agent

Bathworks Inc

Rochester Hills, MI • On-site

$15 - $19/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!
RESPONSIBILITIES
Lead Generation Extraordinaire:
  • Dive into outbound calls with zest to generate leads and discover potential customers.
  • Explore diverse prospecting methods to expand our lead database.
  • Qualify leads like a pro based on our predetermined criteria.

Appointment Setting Maestro:
  • Master the art of setting appointments for our stellar sales representatives with qualified leads.
  • Juggle and coordinate appointments with finesse.
  • Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.

Database Rockstar:
  • Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
  • Record lead interactions in our cutting-edge CRM system.
  • Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.

Collaboration Champion:
  • Work closely with the call center supervisor and contemporaries to align lead generation strategies.
  • Have a can-do attitude, ready to tackle a fast-paced, fun environment.
  • Together, let's take our lead generation game to new heights!

Performance Metrics:
  • Meet and exceed monthly and quarterly lead generation targets.
  • Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

QUALIFICATIONS:
  • 5 Years of customer service experience
  • Proficient with MS Word, Excel, and Outlook.
  • Your communication skills are top-notch.
  • Attention to detail with effective time management and organizational skills.
  • Navigate CRM software and lead tracking systems with ease.
  • Friendly, enthusiastic, and customer-service oriented Goal-oriented and ready to achieve stellar results.
  • Self-motivated and strong work ethic
  • High school Diploma or GED Required.

Skills:
  • Persuasion and influence.
  • Relationship building and networking.
  • Ability to work independently and as part of a team.
  • Time management and organizational skills.
  • Adaptability to changing market trends.

Job Type: Full-time
Salary: $15.00 - $19.00 per hour
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift: 8-hour shift, some evenings, and weekends are required
Work setting: In-person
Education: High school or equivalent

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