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Call Center Agent Jobs in Michigan (NOW HIRING)

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center Customer Success Representative. In this role, you are the voice of our company. You will work ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center Customer Success Representative. In this role, you are the voice of our company. You will work ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center Customer Success Representative. In this role, you are the voice of our company. You will work ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$17/hr

The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI

$13.75 - $18.25/hr

The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing ...

Credit Union ONE

CALL CENTER AGENT

Ferndale, MI · On-site

$14 - $18.50/hr

When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to ... agent phone calls and /or electronic communications o Financial Transactions - Process all ...

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience ...

M.I.N.D

Appointment Call Center Agent

Farmington, MI · On-site

$19 - $23/hr

Appointment center agent Classification - FSLA - Non-Exempt - hourly. Salary Grade/Level/Range ... call center experience. Work Environment This job operates in a medical office facility. This role ...

New

Clementine

Part Time Call Center Agent

Roseville, MI

$18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team! RESPONSIBILITIES Lead Generation Extraordinaire: * Dive into outbound ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Are you ready to jump-start your career? We're looking for an energetic Call Center Representative to join our dynamic team!RESPONSIBILITIESLead Generation Extraordinaire:Dive into outbound calls ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Michigan

Call Center Agent information

See Michigan salary details

$9

$15

$21

How much do call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center agent in Michigan is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $16.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Michigan? The most popular types of Call Center Agent jobs in Michigan are:
What are popular job titles related to Call Center Agent jobs in Michigan? For Call Center Agent jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Michigan look for? The top searched job categories for Call Center Agent jobs in Michigan are:
What cities in Michigan are hiring for Call Center Agent jobs? Cities in Michigan with the most Call Center Agent job openings:
What are popular job titles related to Call Center Agent jobs in MI? For Call Center Agent jobs in MI, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Michigan as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,212 per year, or $15 per hour.

IT Call Center Agent 1 (Student Position)

Ferris State University

Big Rapids, MI • On-site

$13.73 - $13.99/hr

Full-time

Posted 7 days ago

Ferris State University rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

572nd of 616 rated colleges and universities

Job description

IT Call Center Agent 1 (Student Position)

Apply now Job no: 498035
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General

Position Title: IT Call Center Agent I (Student Position)   Location: Big Rapids, MI   Department:

IT Services

  Advertised Salary: $13.73- $13.99   Summary of Position: The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician.   Position Requirements: - Must be able to work independently on assigned projects also.
- Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.   Essential Duties/Responsibilities: - Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
- Call Center Agents will work as part of a team to solve problems when needed but must also be able to work independently on assigned projects.
- They will work with technicians to resolve customer computer-related problems.
- May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
-Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Determines the most effective manner to resolve customer's technical issue. Engages in research and ask questions to resolve technical issues
- Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.   Number of Positions Available: 3   Documents Needed to Apply: Resume/Class Schedule   Job Close Date: September 30, 2026   EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: 01 Aug 2026 Eastern Daylight Time
Applications close: 30 Sep 2026 Eastern Daylight Time

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