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Call Center Agent Jobs in Alabama (NOW HIRING)

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$22.81 - $27.38/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$18.25 - $27.38/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Foley, AL

$12.75 - $17/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist ...

New

Huntsville Hospital

Call Center Specialist

Athens, AL · On-site

$14.25 - $17.75/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics & Operations Department: Customer Service & Donation Operations Location: Common Threads Charitable ...

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Call Center Agent information

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$9

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How much do call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center agent in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Alabama? The most popular types of Call Center Agent jobs in Alabama are:
What are popular job titles related to Call Center Agent jobs in Alabama? For Call Center Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Alabama look for? The top searched job categories for Call Center Agent jobs in Alabama are:
What cities in Alabama are hiring for Call Center Agent jobs? Cities in Alabama with the most Call Center Agent job openings:
What are popular job titles related to Call Center Agent jobs in AL? For Call Center Agent jobs in AL, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Alabama as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,458 per year, or $15.6 per hour.

Member Care Agent

Alabama Credit Union

Foley, AL • On-site

$22.81 - $27.38/hr

Other

Posted 4 days ago

Alabama Credit Union rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Career opportunities await you at Alabama Credit Union. At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. Our "Best Companies to Work for in Alabama" and "Best Credit Unions" designations say it best - our employees feel good about their lives.
The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care Agents are expected to provide friendly, professional, and accurate service to all members and credit union associates, primarily by telephone. This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video.
If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you hate being on the phone with people who need you to assist with financial questions, if you can't work in a fast-paced environment with multiple priorities and a high level of detail-orientation, this may not be the job for you. However, if you can maintain a calm demeanor and composure in high-pressure situations, if you have great computer skills, a willingness to continuously learn, and if you possess a high degree of self-motivation, this may be the perfect opportunity to feel good about your career!
Requirements
Minimum qualifications include a high school diploma or equivalent, good computer skills (including the ability to use Microsoft Office products and web-based applications), strong ability to maintain an even tone and calm disposition (even when callers do not), the ability to describe and offer products and services to members that would enhance their lives, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.
Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment.
Salary Description
Min: $18.25, Mid: $22.81, Max: $27.38

What Alabama Credit Union employees say

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