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Call Center Agent Jobs in Alabama (NOW HIRING)

Alphabe Insight

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Agent Reports to: Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits.

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Contact Center Agent The Contact Center Agent offers guidance and support to members across various ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

The Contact Center Agent offers guidance and support to members across various domains through a ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL

$13.50 - $17.75/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$18.25 - $27.38/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$22.81 - $27.38/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Tuscaloosa, AL · On-site

$13.50 - $17.75/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$12.75 - $17/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

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Call Center Agent information

See Alabama salary details

$9

$15

$22

How much do call center agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center agent in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Alabama? The most popular types of Call Center Agent jobs in Alabama are:
What are popular job titles related to Call Center Agent jobs in Alabama? For Call Center Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Alabama look for? The top searched job categories for Call Center Agent jobs in Alabama are:
What cities in Alabama are hiring for Call Center Agent jobs? Cities in Alabama with the most Call Center Agent job openings:
What are popular job titles related to Call Center Agent jobs in AL? For Call Center Agent jobs in AL, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Alabama as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,458 per year, or $15.6 per hour.

Call Center Agent

Alphabe Insight

Birmingham, AL • On-site

$14 - $18.50/hr

Other

Re-posted 4 days ago

Job description

Call Center Agent

At Horizon Point, we don't just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity
Qualifications
  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required
Additional Information
  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture

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