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Virtual Call Center Agent Jobs in Alabama (NOW HIRING)

Limitless East Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Alabama Credit Union

Digital Lending Agent

Tuscaloosa, AL · On-site

$13.50 - $17.75/hr

Responsible for processing and booking loans while evaluating applications received online and through the Member Care Center. Analyzes applicants' financial and credit information to assess risk and ...

Alabama Credit Union

Digital Lending Agent

Tuscaloosa, AL · On-site

$13.50 - $17.75/hr

Description Responsible for processing and booking loans while evaluating applications received online and through the Member Care Center. Analyzes applicants' financial and credit information to ...

Alabama Credit Union

Digital Lending Agent

Tuscaloosa, AL · On-site

$20.35 - $30.52/hr

Responsible for processing and booking loans while evaluating applications received online and through the Member Care Center. Analyzes applicants' financial and credit information to assess risk and ...

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for virtual call center agent in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What Does a Virtual Call Center Agent Do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

How to make $1000 a week remotely?

A Virtual Call Center Agent can earn $1000 a week by working full-time hours, often 40 or more per week, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining relevant skills, certifications, or experience, and working for companies that offer competitive pay rates or performance bonuses.

What jobs pay 4000 a week without a degree?

A Virtual Call Center Agent can potentially earn around $4,000 per week through high-volume sales, performance bonuses, or commission-based pay, especially in roles that require strong communication skills and experience with customer management tools. Such roles often do not require a formal degree but may need relevant training, certifications, or proven sales ability. Earnings vary based on the company, location, and individual performance.

How much do virtual call centers make?

Virtual call center agents typically earn between $10 and $20 per hour, with average annual salaries ranging from $25,000 to $45,000. Earnings can vary based on experience, location, and the company, and agents often need strong communication skills and familiarity with call center software.

What are Virtual Call Center Agents?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

How can I make $2000 a week working from home?

A Virtual Call Center Agent can potentially earn $2000 a week by working full-time hours, handling high-volume customer calls, and gaining experience in specialized industries like tech or finance. Increasing earnings may involve developing strong communication skills, using relevant tools, and working for companies that offer competitive pay or performance-based incentives.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do Virtual Call Center Agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Alabama? The most popular types of Call Center Agent jobs in Alabama are:
What are popular job titles related to Virtual Call Center Agent jobs in Alabama? For Virtual Call Center Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Alabama look for? The top searched job categories for Virtual Call Center Agent jobs in Alabama are:
What cities in Alabama are hiring for Virtual Call Center Agent jobs? Cities in Alabama with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Alabama as of July 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,458 per year, or $15.6 per hour.

Call Center Agent

Cahaba Medical Care Foundation

Centreville, AL • On-site

$13.50 - $14/hr

Full-time

Retirement

Re-posted 23 days ago

Job description

Position: Call Center Agent


Reports to: Call Center Manager


Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits. Responsibilities include collecting demographic and insurance information and collecting clinical information in response to scheduling questions. Representative will explain any patient preparation requirements and coordinate with clinics regarding protocols and modifications to scheduling

protocols. Representative may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department

able to answer their question.


Responsibilities and Duties / Essential Functions:

● Prompt, regular attendance at the office

● Communicates daily with the Call Center Manager.

● Answer incoming calls within an acceptable timeframe and greet the caller in a friendly manner.

● Accurately coordinate and schedule ambulatory outpatient visits for assigned location(s) or types of care.

● Manage appointment reminders and make outbound pre-visit calls as needed. ● Reschedule and cancel appointments as required.

● Collect minimum data set and ensure it is accurately recorded in EHR ● Verify insurance and communicate any patient liabilities

● Provide concise and accurate information on next steps for care, and make it readily available when patient needs to reference it

● Answer patient questions and navigate callers to appropriate team for problem resolution or additional support when required


Requirements:

● Previous call center experience

● Strong computer skills

● Strong writing, typing and documentation

● Previous experience with electronic health record

● Excellent organizational skills

● Ability to listen and document simultaneously

● Ability to utilize call center telephone system

● Ability to multi-task

● Ability to work both independently and as part of a team is required.

Travel Required:

● Occasional Travel


Salary and Benefits:

● Competitive pay

● Benefits covered by Employer

● 401k matched at 4%

● Gym Membership

● Paid holidays

● ETO