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Virtual Call Center Agent Jobs in Alabama (NOW HIRING)

Call Center Agent

Birmingham, AL ยท On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketingwe go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Call Center Agent

Birmingham, AL ยท On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketingwe go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Call Center Agent

Birmingham, AL ยท On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Call Center Agent

Centreville, AL ยท On-site

$13.75 - $18.25/hr

Call Center Agent Reports to: Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate, schedule and complete registration for ambulatory outpatient visits.

Call Center Agent

Birmingham, AL ยท On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Birmingham, AL ยท On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Contact Center Agent I

Tuscaloosa, AL ยท On-site

$15 - $20.50/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Contact Center Agent I

Tuscaloosa, AL ยท On-site

$14.50 - $19.75/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Contact Center Agent I

Tuscaloosa, AL ยท On-site

$14.50 - $19.75/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Contact Center Agent I

Tuscaloosa, AL ยท On-site

$15 - $20.50/hr

... virtual interface. They facilitate transactions, address account-related queries, and resolve ... Preferred Qualifications: -Experience working in a call center and/or a financial institution is ...

Member Care Agent

Tuscaloosa, AL

$13.50 - $17.75/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Member Care Agent

Tuscaloosa, AL ยท On-site

$18.25 - $27.38/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

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Virtual Call Center Agent information

See Alabama salary details

$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual call center agent in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
What are the most commonly searched types of Call Center Agent jobs in Alabama? The most popular types of Call Center Agent jobs in Alabama are:
What are popular job titles related to Virtual Call Center Agent jobs in Alabama? For Virtual Call Center Agent jobs in Alabama, the most frequently searched job titles are:
What cities in Alabama are hiring for Virtual Call Center Agent jobs? Cities in Alabama with the most Virtual Call Center Agent job openings:
Infographic showing various Virtual Call Center Agent job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,458 per year, or $15.6 per hour.

Call Center Agent

Alphabe Insight

Birmingham, AL โ€ข On-site

$14 - $18.50/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Call Center Agent

At Horizon Point, we don't just create marketingwe go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.

Job Description

Overview:

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Make outbound follow-up calls regarding accounts or services
  • Provide accurate product and service information
  • Resolve customer concerns and escalate issues when necessary
  • Maintain records of customer interactions and call activity

Qualifications

  • Strong verbal communication and active listening skills
  • Professional and customer-focused demeanor
  • Basic computer and data entry skills
  • Ability to multitask in a fast-paced environment
  • Previous call center experience is a plus but not required

Additional Information

  • Competitive salary
  • Growth opportunities within the company
  • Supportive and collaborative team environment
  • Professional development and skill-building opportunities
  • Stable full-time position
  • Modern and dynamic workplace culture