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Virtual Call Center Agent Jobs in Athens, AL (NOW HIRING)

SportsMed

CALL CENTER AGENT

Huntsville, AL · On-site

$14.25 - $18.75/hr

As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient ...

Pitch Health Solutions LLC

Transfer Agent

Huntsville, AL · On-site +1

$25/hr

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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Virtual Call Center Agent information

See Athens, AL salary details

$10

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How much do virtual call center agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual call center agent in Athens, AL is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.32 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

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For Virtual Call Center Agent jobs in Athens, AL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Athens, AL look for?

The top searched job categories for Virtual Call Center Agent jobs in Athens, AL are:

What cities near Athens, AL are hiring for Virtual Call Center Agent jobs?

Cities near Athens, AL with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Athens, AL as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,561 per year, or $16.6 per hour.

CALL CENTER AGENT

SportsMed

Huntsville, AL • On-site

$14.25 - $18.75/hr

Other

Posted 7 days ago

Job description

As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.
Responsibilities:

  • Answer high-volume inbound calls in a courteous and timely manner
  • Schedule, reschedule, and cancel appointments using the Practice EMR
  • Provide accurate information regarding the services offered
  • Route calls to appropriate departments
  • Maintain HIPAA compliance at all times
  • Document records of patient interactions
  • Assist with outbound calls to referral patients
  • Other duties as assigned

Please note this position does require you to be seated at your desk for the majority of your work day. There is a 1 hour unpaid lunch break, and the schedule for this role is 7:45a-5p, Monday thru Friday.
Job Type: Full-time, In-Person
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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