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Virtual Call Center Agent Jobs in Cullman, AL (NOW HIRING)

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Franciscan Alliance

Physician - Gastroenterology

Cullman, AL · On-site

$88K - $119K/yr

Michigan City Woodland Medical Center 8865 W 400 N Michigan City, Indiana 46360 WHO WE ARE LOOKING ... Physician Call 1:5 - Physician takes 1 full week call (Friday 8:00 a.m. - Friday 8:00 a.m.), no ...

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Virtual Call Center Agent information

See Cullman, AL salary details

$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center agent in Cullman, AL is $15.19, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $16.73 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

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The top searched job categories for Virtual Call Center Agent jobs in Cullman, AL are:

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Cities near Cullman, AL with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Cullman, AL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,593 per year, or $15.2 per hour.

Call Center Manager (13546)

Cullman Regional Medical Center

Cullman, AL • On-site

Full-time

Posted 14 days ago

Cullman Regional Medical Center rating

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

919th of 1,065 rated hospitals

Job description

Job Summary:
  • Independently create and schedule appointments within the electronic medical record.
  • Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  • Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  • Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
  • Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests.
  • Manage Call Center operations and provide direction for team members.
  • Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  • Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  • Meet established budget/benchmarks for expenses and volumes, etc.
  • Maintain current knowledge on laws and regulations governing clinic business.
  • Address and resolve escalated patient and customer/practice concerns.
  • Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.
  • Uphold and promote patient safety and quality.

Education:
High school diploma or equivalent required. BA/BS in management, communications, or a clinical related field preferred.
Experience:
Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

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