ZipRecruiter

Log In

1

Virtual Call Center Agent Jobs in Alabama (NOW HIRING)

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$12.75 - $17/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$22.81 - $27.38/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Foley, AL · On-site

$18.25 - $27.38/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Member Care Agent

Foley, AL

$12.75 - $17/hr

The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care ...

Alabama Credit Union

Digital Lending Agent

Tuscaloosa, AL · On-site

$13.50 - $17.75/hr

Responsible for processing and booking loans while evaluating applications received online and through the Member Care Center. Analyzes applicants' financial and credit information to assess risk and ...

Alabama Credit Union

Digital Lending Agent

Tuscaloosa, AL

$13.50 - $17.75/hr

Description Responsible for processing and booking loans while evaluating applications received online and through the Member Care Center. Analyzes applicants' financial and credit information to ...

Alabama Credit Union

Digital Lending Agent

Tuscaloosa, AL · On-site

$20.35 - $30.52/hr

Responsible for processing and booking loans while evaluating applications received online and through the Member Care Center. Analyzes applicants' financial and credit information to assess risk and ...

previous pagenext page

Showing results 21-40

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Alabama

Virtual Call Center Agent information

See Alabama salary details

$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Alabama is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.21 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Alabama? The most popular types of Call Center Agent jobs in Alabama are:
What are popular job titles related to Virtual Call Center Agent jobs in Alabama? For Virtual Call Center Agent jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Alabama look for? The top searched job categories for Virtual Call Center Agent jobs in Alabama are:
What cities in Alabama are hiring for Virtual Call Center Agent jobs? Cities in Alabama with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Alabama as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,458 per year, or $15.6 per hour.

Member Care Agent

Alabama Credit Union

Foley, AL • On-site

$12.75 - $17/hr

Full-time

Posted 4 days ago

Alabama Credit Union rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description:

Career opportunities await you at Alabama Credit Union. At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. Our “Best Companies to Work for in Alabama” and “Best Credit Unions” designations say it best - our employees feel good about their lives.


The Member Care Agent is a call center representative position existing to provide an outstanding member service experience within the framework of the Alabama Credit Union Shared Values. Member Care Agents are expected to provide friendly, professional, and accurate service to all members and credit union associates, primarily by telephone. This position is located within our call center in Tuscaloosa. To take a detailed look into the role of a member care agent please watch the above "A Day in the Life" video.


If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you hate being on the phone with people who need you to assist with financial questions, if you can’t work in a fast-paced environment with multiple priorities and a high level of detail-orientation, this may not be the job for you. However, if you can maintain a calm demeanor and composure in high-pressure situations, if you have great computer skills, a willingness to continuously learn, and if you possess a high degree of self-motivation, this may be the perfect opportunity to feel good about your career!



Requirements:

Minimum qualifications include a high school diploma or equivalent, good computer skills (including the ability to use Microsoft Office products and web-based applications), strong ability to maintain an even tone and calm disposition (even when callers do not), the ability to describe and offer products and services to members that would enhance their lives, the ability to change focus efficiently in a fast-paced environment, and above all, a desire to help others in your community.

Other preferred qualifications are at least six months of experience as a teller, member service, or call center role in a credit union or bank environment.

What Alabama Credit Union employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply