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Cable Dispatcher Jobs (NOW HIRING)

495 Garage Door

Dispatcher

Silver Spring, MD

Every call seeking to repair a broken cable, garage door opener, or complete a new installation ... Additional Information One (1) year of Customer service or dispatching experience required.

495 Garage Door

Dispatcher

Silver Spring, MD · On-site

Every call seeking to repair a broken cable, garage door opener, or complete a new installation ... Additional Information One (1) year of Customer service or dispatching experience required.

Cable Protection Services, Inc

Dispatcher

Midlothian, VA · On-site

$16 - $30/hr

A utility locator is a person or company specializing in identifying and marking the location of underground utilities (like pipes and cables) before construction or excavation work begins, using ...

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Vyve Broadband

Broadband Cable Installer

Forest City, NC · On-site

Support outage restoration efforts with clear communications to teams and dispatch. * Maintain and ... Ability to splice coax and fiber optic cable. * Proficiency with signal meters, spectrum analyzers ...

Vyve Broadband

Broadband Cable Installer

Forest City, NC · On-site

Support outage restoration efforts with clear communications to teams and dispatch. * Maintain and ... Ability to splice coax and fiber optic cable. * Proficiency with signal meters, spectrum analyzers ...

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Cable Dispatcher information

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$11

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$33

How much do cable dispatcher jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for cable dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

Is it hard to get hired as a dispatcher?

Getting hired as a cable dispatcher can vary depending on the employer and location, but generally requires good communication skills, attention to detail, and sometimes prior experience or certifications. Entry-level positions may be easier to obtain, while more advanced roles may require specific knowledge of dispatch software and industry regulations.

What are the most common challenges faced by Cable Dispatchers, and how can you be successful in this role?

Cable Dispatchers often face the challenge of managing multiple service requests simultaneously, responding quickly to last-minute schedule changes, and maintaining clear communication between field technicians and customers. Success in this role relies on staying organized, remaining calm under pressure, and utilizing dispatch software to track assignments and resolve issues efficiently. Developing strong relationships with technicians and customer service teams can also streamline problem-solving and improve workflows. By regularly prioritizing tasks and being proactive with updates, Cable Dispatchers can help ensure seamless cable service operations and high customer satisfaction.

What disqualifies you from being a dispatcher?

Disqualifications for a cable dispatcher typically include a criminal background involving felonies or crimes related to dishonesty, poor communication skills, lack of necessary certifications or a valid driver's license, and an inability to work in a fast-paced environment. Additionally, a history of substance abuse or health issues that impair communication or decision-making may also disqualify candidates.

What is the highest paid dispatcher?

The highest paid dispatchers are often those working in specialized industries such as oil and gas, aviation, or emergency services, with salaries reaching over $70,000 annually. Factors influencing pay include experience, certifications, and geographic location, with some top earners in large metropolitan areas or with advanced skills earning higher wages.

What are the key skills and qualifications needed to thrive in the Cable Dispatcher position, and why are they important?

To thrive as a Cable Dispatcher, you need excellent organizational skills, knowledge of cable installation and repair processes, and typically a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and mapping applications is highly valued. Effective multitasking, attention to detail, and strong communication abilities help set top performers apart. These skills are vital to efficiently coordinate field technicians, minimize downtime, and ensure customer satisfaction in a fast-paced technical environment.

How much do electrical dispatchers make?

Electrical dispatchers, including cable dispatchers, typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and employer. They coordinate the scheduling and routing of electrical or cable service crews, often working in a control room or office environment, and may require specialized training or certifications.

What is a Cable Dispatcher job?

A Cable Dispatcher coordinates and schedules service technicians for cable installation, maintenance, and repairs. They communicate with customers to confirm appointments, provide updates, and address service issues. Additionally, they track job progress, ensure efficient routing, and use dispatch software to manage work orders. Strong organizational and communication skills are essential for this role.

What cities are hiring for Cable Dispatcher jobs? Cities with the most Cable Dispatcher job openings:
What are the most commonly searched types of Cable Dispatcher jobs? The most popular types of Cable Dispatcher jobs are:
What states have the most Cable Dispatcher jobs? States with the most job openings for Cable Dispatcher jobs include:
What job categories do people searching Cable Dispatcher jobs look for? The top searched job categories for Cable Dispatcher jobs are:
Cable Dispatcher jobs near you
Infographic showing various Cable Dispatcher job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
Help Desk Dispatcher

Help Desk Dispatcher

Donnellon McCarthy Enterprises

Cleveland, OH • On-site

$35K - $45K/yr

Full-time

Posted 12 days ago

Job description

Role Purpose
The Help Desk Dispatcher is responsible for managing the flow of service requests through the help desk and ensuring tickets are assigned, prioritized, and routed appropriately. This role serves as the central coordination point for incoming support activity and helps keep service delivery organized, efficient, and responsive.
The Help Desk Dispatcher plays a key role in supporting technicians, engineers, clients, and internal teams by making sure work is moving to the right resources at the right time. This position helps maintain service quality by monitoring queues, coordinating schedules, identifying delays, and ensuring communication is clear across the service process.
This role works closely with the Help Desk team, Project teams, IT Operations Manager, and other cross-functional departments to support SLA performance, technician utilization, and overall client experience.
Core Areas of Responsibility
1. Ticket Intake and Dispatch Coordination
  • Monitor incoming tickets, alerts, calls, and service requests throughout the day.
  • Assign tickets to the appropriate technician, engineer, or team based on priority, skillset, location, workload, and urgency.
  • Ensure tickets are properly categorized, prioritized, and assigned according to internal processes and service expectations.
  • Reassign work when needed to keep service moving efficiently.
  • Help ensure no tickets are left unassigned, overlooked, or delayed without visibility.
2. Queue Management
  • Maintain active oversight of service boards, ticket queues, and dispatch workflows.
  • Monitor ticket aging, response times, and backlog levels to help support SLA compliance.
  • Escalate concerns when queues are overloaded, response times are slipping, or ticket ownership is unclear.
  • Help balance technician workloads to improve efficiency and service consistency.
  • Identify tickets that require immediate attention and make sure they are routed appropriately.
3. Scheduling and Resource Coordination
  • Coordinate technician schedules for on-site visits, remote support, field work, and follow-up appointments as needed.
  • Assist with dispatching resources across multiple locations and service areas.
  • Work with service leadership to ensure proper coverage and alignment of technical resources.
  • Help coordinate scheduling changes caused by urgent tickets, client needs, absences, or shifting priorities.
  • Support efficient use of technician time by organizing work in a logical and productive way.
4. Service Communication
  • Serve as a communication point between clients, technicians, engineers, and internal teams regarding ticket status and scheduling.
  • Ensure clients receive timely updates when service appointments, delays, or next steps need to be communicated.
  • Help maintain professionalism and responsiveness in client-facing interactions related to dispatch and ticket coordination.
  • Support clear internal communication around ticket ownership, escalations, and scheduling adjustments.
  • Assist in keeping service activity organized and visible for the larger operations team.
5. SLA and Response Time Support
  • Help support SLA compliance by making sure tickets are assigned and acknowledged in a timely manner.
  • Monitor for tickets at risk of missing response or resolution targets and raise visibility early.
  • Prioritize urgent and high-impact service issues appropriately.
  • Work closely with leadership to identify bottlenecks that may affect performance.
  • Support faster response and better handoff execution across the service team.
6. Process Adherence and Ticket Quality
  • Help ensure tickets entering the system contain the appropriate information for dispatch and execution.
  • Verify that service requests are routed according to internal procedures, client agreements, and escalation paths.
  • Promote consistency in how tickets are entered, assigned, updated, and progressed.
  • Identify gaps in ticket flow, dispatch logic, or communication processes and raise them to leadership.
  • Support better ticket hygiene and overall process discipline across the help desk.
7. Escalation Awareness and Issue Identification
  • Recognize tickets or trends that may require escalation due to urgency, aging, repeat issues, or service impact.
  • Alert the Help Desk Supervisor, IT Operations Manager, or technical leadership when service flow issues arise.
  • Help identify when a client issue may require management attention or cross-team coordination.
  • Maintain awareness of major incidents, service outages, and high-priority issues affecting the queue.
  • Support rapid coordination during service-impacting events.
8. Cross-Functional Coordination
  • Work closely with the Help Desk team, project teams, field technicians, cabling resources, and leadership to coordinate work effectively.
  • Partner with the IT Operations Manager and Help Desk leadership to improve service flow and team efficiency.
  • Coordinate with project coordinators or other departments when tickets overlap with project activity or scheduled work.
  • Help ensure service and project activities do not conflict unnecessarily.
  • Act as an operational support function that keeps work aligned across teams.
9. Continuous Improvement
  • Identify recurring dispatch issues, workflow inefficiencies, and communication gaps.
  • Provide feedback on ticket routing, scheduling, and queue management processes.
  • Support efforts to improve service desk efficiency, technician utilization, and client responsiveness.
  • Help refine workflows that improve visibility, accountability, and service execution.
  • Contribute to a more organized, scalable, and proactive service operation.
Leadership Expectations
The Help Desk Dispatcher is expected to:
  • Maintain strong attention to detail and urgency throughout the day
  • Keep ticket flow organized and moving
  • Communicate clearly and professionally with both clients and internal teams
  • Escalate concerns early when service levels are at risk
  • Support accountability around ticket ownership and follow-through
  • Remain calm and organized in fast-paced or high-volume situations
  • Help create structure and consistency across the help desk process
Internal Working Relationships
This role works closely with:
  • Help Desk Supervisor
  • IT Operations Manager
  • Service desk technicians
  • Project engineers and escalations team
  • Project coordinators
  • Cabling and field service resources when scheduling is involved
  • Directors of Managed IT as needed
  • Client-facing staff and account management when coordination is required
Success in This Role Looks Like
Success in this role includes:
  • Tickets are assigned quickly and accurately
  • Technician workloads are balanced appropriately
  • Queue health is maintained and visible
  • SLA risks are identified early
  • Communication between clients and service teams is timely and clear
  • Scheduling and dispatch flow support efficient service delivery
  • Fewer tickets are delayed due to ownership or routing issues
  • The help desk runs in a more organized and predictable way
Reporting Structure
Reports To: Help Desk Supervisor / IT Operations Manager
Direct Reports: None
Internal Focus Areas
This role is primarily accountable for:
  • Ticket dispatching and routing
  • Queue monitoring
  • Schedule coordination
  • SLA support
  • Communication flow
  • Ticket quality and process adherence
  • Escalation visibility
  • Cross-team coordination

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