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Business Process Improvement Analyst Jobs (NOW HIRING)

PSECU

Business Process Improvement Analyst

Harrisburg, PA · On-site

$60K - $80K/yr

The Business Process Improvement (BPI) Analyst supports enterprisewide initiatives that enhance operational efficiency, user experience, financial performance, and organizational scalability. This ...

OneBlood

Process Improvement Analyst

Orlando, FL · On-site

$66K - $83K/yr

Collaborates with SMEs to analyze current-state ("as-is") workflows and design future-state ("to-be ... Implements process improvements and collects/analyzes data to support continuous improvement ...

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Business Process Improvement Analyst information

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$51K

$78.6K

$139.5K

How much do business process improvement analyst jobs pay per year?

As of Jun 23, 2026, the average yearly pay for business process improvement analyst in the United States is $78,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $82,000.00 per year, depending on experience, location, and employer.

What is the difference between Business Process Improvement Analyst vs Business Analyst?

AspectBusiness Process Improvement AnalystBusiness Analyst
Primary FocusOptimizing and improving business processesAnalyzing business needs and defining solutions
Skills & CertificationsLean, Six Sigma, process modelingRequirements gathering, stakeholder communication
Work EnvironmentProcess improvement teams, operational departmentsProject teams, cross-functional departments
Industry UsageManufacturing, healthcare, financeIT, finance, consulting

While both roles aim to improve organizational efficiency, the Business Process Improvement Analyst primarily focuses on streamlining processes using methodologies like Lean and Six Sigma. In contrast, the Business Analyst concentrates on understanding business needs and defining technical or operational solutions. Both roles often collaborate but serve distinct functions within organizations.

What are some typical challenges faced by Business Process Improvement Analysts when implementing changes, and how can they be addressed?

Business Process Improvement Analysts often encounter resistance to change from stakeholders who are accustomed to existing processes. To address this, it's important to communicate the benefits of proposed improvements clearly and involve key team members early in the process. Additionally, analyzing and anticipating potential roadblocks, such as technical limitations or resource constraints, allows for proactive problem-solving. Building strong relationships across departments and providing adequate training can also help smooth the transition and ensure successful implementation.

What are Business Process Improvement Analysts?

Business Process Improvement Analysts are professionals who evaluate and optimize the efficiency and effectiveness of an organization's workflows and processes. They use data analysis, process mapping, and best practices to identify areas for improvement and recommend solutions that can reduce costs, increase productivity, and enhance customer satisfaction. These analysts often collaborate with multiple departments and help implement changes to achieve strategic business goals.

What are the key skills and qualifications needed to thrive as a Business Process Improvement Analyst, and why are they important?

To thrive as a Business Process Improvement Analyst, you need strong analytical skills, process mapping expertise, and a background in business or operations management, often supported by a relevant degree. Familiarity with process improvement methodologies like Lean, Six Sigma, and tools such as Visio or process mining software, as well as certifications like Six Sigma Green Belt, are commonly required. Excellent communication, problem-solving abilities, and stakeholder management are essential soft skills for driving change and securing buy-in. These skills and qualifications are critical for identifying inefficiencies, implementing effective solutions, and delivering measurable improvements in organizational performance.
More about Business Process Improvement Analyst jobs
What cities are hiring for Business Process Improvement Analyst jobs? Cities with the most Business Process Improvement Analyst job openings:
What states have the most Business Process Improvement Analyst jobs? States with the most job openings for Business Process Improvement Analyst jobs include:
What job categories do people searching Business Process Improvement Analyst jobs look for? The top searched job categories for Business Process Improvement Analyst jobs are:
Business Process Improvement Analyst jobs near you
Infographic showing various Business Process Improvement Analyst job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Temporary, and 14% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $78,617 per year, or $37.8 per hour.
Business Process Improvement Analyst

Business Process Improvement Analyst

Genuine Parts Company

Atlanta, GA

$58K - $78K/yr

Full-time

Posted 9 days ago

Genuine Parts Company rating

6.8

Company rating: 6.8 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

220th of 341 rated retail wholesalers

Job description

Job Summary
BPI Analysts in CX work across customer-facing functions-such as sales, support, onboarding, and service delivery-to identify inefficiencies, bottlenecks, or friction points in customer journeys. They use analytical and collaborative skills to redesign processes, often in partnership with IT, operations, and marketing teams
Responsibilities
  • Process Mapping & Analysis: Document current customer workflows, identify pain points, and map future-state improvements
  • Stakeholder Engagement: Collaborate with customer service, product, marketing, and IT to align process changes with CX goals
  • Requirement Gathering: Translate customer feedback and operational challenges into actionable business requirements
  • Solution Design & Implementation: Support Agile or waterfall delivery of process changes, including test planning, UAT, and training materials
  • Performance Tracking: Monitor KPIs such as first-contact resolution, customer satisfaction (CSAT), and time-to-service to measure improvement impact
  • Automation & Integration: Work with IT to automate manual steps, integrate systems, and improve scalability

Qualifications
  • Associate's degree in Business, Engineering, Manufacturing, or a STEM related field with 5+ years of relevant experience; Bachelor's degree preferred
  • Experience supporting continuous improvement initiatives using Lean Manufacturing, Kaizen, SMED, 5S, or similar methodologies
  • Strong analytical, problem solving, and root cause analysis skills with the ability to interpret data and drive process improvements
  • Excellent communication, training, and presentation skills with the ability to collaborate effectively across all levels of the organization
  • Strong organizational skills, attention to detail, and proficiency with Microsoft Office and data reporting tools

Preferred Qualifications
  • Six Sigma Green Belt
  • Certification in project management
  • PeopleSoft EPR experience

Leadership
  • Embodies the following values: serve, perform, influence, respect, innovate, team.
  • Effectively communicates by motivating and inspiring others through clear and proactive communication.
  • Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
  • Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment
  • Must be able to work in a corporate office setting.
  • Prolonged periods sitting at a desk and working on a computer.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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