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How much do branch operations lead jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for branch operations lead in the United States is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.48 per hour, depending on experience, location, and employer.

What is a Branch Operations Lead job?

A Branch Operations Lead is responsible for overseeing the daily operations of a branch, ensuring efficiency, compliance, and customer satisfaction. They manage staff, streamline workflows, and implement policies to optimize performance. Additionally, they handle problem resolution, monitor financial transactions, and support business growth. This role requires strong leadership, organizational skills, and knowledge of banking or branch operations.

What are the key skills and qualifications needed to thrive in the Branch Operations Lead position, and why are they important?

To thrive as a Branch Operations Lead, you need strong leadership skills, operational management experience, and a solid understanding of financial or retail branch procedures, often supported by a relevant bachelor's degree. Familiarity with branch management software, CRM systems, and compliance tools, as well as certifications like Six Sigma or Lean, can be advantageous. Excellent interpersonal communication, problem-solving abilities, and organizational skills set top performers apart in this role. These qualifications are crucial for ensuring efficient branch performance, customer satisfaction, and seamless team coordination.

What are some common daily responsibilities of a Branch Operations Lead?

As a Branch Operations Lead, you can expect to oversee daily branch activities such as supervising staff, ensuring adherence to standard operating procedures, handling escalated customer issues, and monitoring key performance metrics. You will be responsible for maintaining operational efficiency, managing inventory or cash flow, and ensuring compliance with company policies and regulatory standards. Collaboration with branch managers, regional leadership, and cross-functional teams is common, providing exposure to various aspects of the business. This role offers a dynamic work environment where initiative and attention to detail are highly valued for driving branch success.
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Branch Operations Lead jobs near you
Infographic showing various Branch Operations Lead job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,701 per year, or $22.5 per hour.
Branch Operations Lead - Chehalis Branch - Chehalis, WA

Branch Operations Lead - Chehalis Branch - Chehalis, WA

JP Morgan Chase

Chehalis, WA • On-site

Full-time

Medical, Retirement

Posted 24 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 467 frontline employees who took The Breakroom Quiz

47th of 141 rated banks

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Job responsibilities  
  • Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
  • Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
  • Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
  • Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
  • Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
  • Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. 
  • Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
Required qualifications, capabilities, and skills
  • You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
  • You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. 
  • You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
  • You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
  • You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
  • You have 1+ years of retail banking experience.
  • You have a high school degree, GED, or foreign equivalent.
  • You have the ability to work branch hours including weekends and evenings.
Preferred qualifications, capabilities, and skills
  • You have 6+ months of Associate Banker (Teller) experience. 
  • You have a college degree or military equivalent. 
Training and Travel Requirement
  • You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. 
  • You'll need to be able to travel as required for in-person training and meetings. 

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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