POSITION SUMMARY
Assit with branch operations. Deliver an outstanding customer experience by assisting customers with all consumer banking needs to include, but not limited to: deposits, withdrawals, account maintenance, account inquires, online banking and mobile banking assistance, cross-selling of bank products and services, and resolution of customer service issues
GENERAL QUALIFICATIONS
โข Some college in relevant degree field.
RESPONSIBILITIES
โข Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.
โข Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.
โข Maintains customer confidentiality โ adheres to the Bankโs Security Acts, Privacy Policy, safeguards and secures and secures customer information
โข Maintains and adheres to Branch security procedures, follows open amp; close procedures, and protects bank assets and documents, etc.
โข Demonstrates superior product and services knowledge, and the mechanics of each
โข Extends excellent customer service to all customers and prospective customers
โข Maintains positive interpersonal relationships with customers and employees.
โข Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.
โข Adheres specifically to all corporate policies and procedures.
โข Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.
โข Maintains knowledge of the Bankโs services to take advantage of opportunities for selling and cross-selling of products and services.
โข Performs other duties as required.