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Branch Operations Lead Jobs in Texas (NOW HIRING)

East West Bank

Branch Operations Lead

Houston, TX · On-site

$23/hr

As a Branch Operations Lead, you will play a key role in: * Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms ...

East West Bank

Branch Operations Lead

Houston, TX

$23 - $25/hr

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking ...

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How much do branch operations lead jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for branch operations lead in Texas is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.75 per hour, depending on experience, location, and employer.

What is a branch operations lead?

A Branch Operations Lead is responsible for overseeing the daily operations of a branch, ensuring efficiency, compliance, and customer satisfaction. They manage staff, streamline workflows, and implement policies to optimize performance. Additionally, they handle problem resolution, monitor financial transactions, and support business growth. This role requires strong leadership, organizational skills, and knowledge of banking or branch operations.

What are some common daily responsibilities of a branch operations lead?

As a Branch Operations Lead, you can expect to oversee daily branch activities such as supervising staff, ensuring adherence to standard operating procedures, handling escalated customer issues, and monitoring key performance metrics. You will be responsible for maintaining operational efficiency, managing inventory or cash flow, and ensuring compliance with company policies and regulatory standards. Collaboration with branch managers, regional leadership, and cross-functional teams is common, providing exposure to various aspects of the business. This role offers a dynamic work environment where initiative and attention to detail are highly valued for driving branch success.

What are the key skills and qualifications needed to thrive in the branch operations lead position, and why are they important?

To thrive as a Branch Operations Lead, you need strong leadership skills, operational management experience, and a solid understanding of financial or retail branch procedures, often supported by a relevant bachelor's degree. Familiarity with branch management software, CRM systems, and compliance tools, as well as certifications like Six Sigma or Lean, can be advantageous. Excellent interpersonal communication, problem-solving abilities, and organizational skills set top performers apart in this role. These qualifications are crucial for ensuring efficient branch performance, customer satisfaction, and seamless team coordination.

What are popular job titles related to Branch Operations Lead jobs in Texas?

For Branch Operations Lead jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Branch Operations Lead jobs in Texas look for?

The top searched job categories for Branch Operations Lead jobs in Texas are:

Branch Operations Lead jobs near you
Infographic showing various Branch Operations Lead job openings in Texas as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,509 per year, or $20.9 per hour.

Branch Operations Lead

East West Bank

Houston, TX • On-site

$23/hr

Full-time

Re-posted 13 days ago

East West Bank rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

117th of 171 rated banks

Job description

Introduction
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
Overview
Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.
As a Branch Operations Lead, you will play a key role in:
  • Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
  • Supervising the junior staff in the branch and providing guidance and approvals as needed
  • Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.
Responsibilities
  • Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
  • Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
  • Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
  • Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
  • Expert in using digital resources and technologies to optimize clients' digital banking experience
  • Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
  • Provide back up support to the Assistant Branch Manager including branch certifications and audits
  • May perform other duties as assigned

Qualifications
  • High school diploma or general education degree (GED) required; Bachelor's degree preferred
  • 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
  • Strong working knowledge of branch operations required
  • Familiarity with standard branch technology and teller equipment
  • Strong problem-solving, decision-making, and customer-service skills
  • Professional working proficiency in Mandarin is a plus.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Compensation
The base pay range for this position is USD $23.00/Hr. - USD $25.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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