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Branch Operations Lead Jobs (NOW HIRING)

East West Bank

Branch Operations Lead

Brooklyn, NY

$26 - $29/hr

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking ...

East West Bank

Branch Operations Lead

San Marino, CA

$24 - $27/hr

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking ...

East West Bank

Branch Operations Lead

Van Nuys, CA · On-site

$24/hr

As a Branch Operations Lead, you will play a key role in: * Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms ...

East West Bank

Branch Operations Lead

Las Vegas, NV · On-site

$24/hr

As a Branch Operations Lead, you will play a key role in: * Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms ...

East West Bank

Branch Operations Lead

Monterey Park, CA · On-site

$24/hr

As a Branch Operations Lead, you will play a key role in: * Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms ...

East West Bank

Branch Operations Lead

Encino, CA

$24 - $27/hr

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking ...

East West Bank

Branch Operations Lead

Flushing, NY · On-site

$26/hr

As a Branch Operations Lead, you will play a key role in: * Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms ...

East West Bank

Branch Operations Lead

Beverly Hills, CA

$24 - $27/hr

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking ...

Northwest Pump

Branch Operations Lead

Phoenix, AZ · On-site

$23 - $26/hr

Northwest Pump is seeking a Branch Operations Lead for our Phoenix, AZ branch. This person will manage inventory flow, coordinate shipping and receiving, assist customers, and play a key role in ...

Northwest Pump

Branch Operations Lead

Phoenix, AZ

Northwest Pump is seeking a Branch Operations Lead for our Phoenix, AZ branch. This person will manage inventory flow, coordinate shipping and receiving, assist customers, and play a key role in ...

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How much do branch operations lead jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for branch operations lead in the United States is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.48 per hour, depending on experience, location, and employer.

What is a Branch Operations Lead job?

A Branch Operations Lead is responsible for overseeing the daily operations of a branch, ensuring efficiency, compliance, and customer satisfaction. They manage staff, streamline workflows, and implement policies to optimize performance. Additionally, they handle problem resolution, monitor financial transactions, and support business growth. This role requires strong leadership, organizational skills, and knowledge of banking or branch operations.

What are the key skills and qualifications needed to thrive in the Branch Operations Lead position, and why are they important?

To thrive as a Branch Operations Lead, you need strong leadership skills, operational management experience, and a solid understanding of financial or retail branch procedures, often supported by a relevant bachelor's degree. Familiarity with branch management software, CRM systems, and compliance tools, as well as certifications like Six Sigma or Lean, can be advantageous. Excellent interpersonal communication, problem-solving abilities, and organizational skills set top performers apart in this role. These qualifications are crucial for ensuring efficient branch performance, customer satisfaction, and seamless team coordination.

What are some common daily responsibilities of a Branch Operations Lead?

As a Branch Operations Lead, you can expect to oversee daily branch activities such as supervising staff, ensuring adherence to standard operating procedures, handling escalated customer issues, and monitoring key performance metrics. You will be responsible for maintaining operational efficiency, managing inventory or cash flow, and ensuring compliance with company policies and regulatory standards. Collaboration with branch managers, regional leadership, and cross-functional teams is common, providing exposure to various aspects of the business. This role offers a dynamic work environment where initiative and attention to detail are highly valued for driving branch success.
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Branch Operations Lead jobs near you
Branch Operations Lead

Branch Operations Lead

East West Bank

Brooklyn, NY

$26 - $29/hr

Full-time

Posted 4 days ago

Job description

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.


Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As a Branch Operations Lead, you will play a key role in:

  • Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
  • Supervising the junior staff in the branch and providing guidance and approvals as needed
  • Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.


  • Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
  • Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
  • Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
  • Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
  • Expert in using digital resources and technologies to optimize clients’ digital banking experience
  • Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
  • Provide back up support to the Assistant Branch Manager including branch certifications and audits
  • May perform other duties as assigned

  • High school diploma or general education degree (GED) required; Bachelor’s degree preferred
  • 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
  • Strong working knowledge of branch operations required
  • Familiarity with standard branch technology and teller equipment
  • Strong problem-solving, decision-making, and customer-service skills

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.  


The base pay range for this position is USD $26.00/Hr. - USD $29.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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