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Bmc Remedy Remote Jobs (NOW HIRING)

Makpar

Service Center Analyst

Denver, CO · Remote

This role is largely responsible for providing remote customer support for Federal Government ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

Makpar

Service Center Analyst

Denver, CO · On-site +1

This role is largely responsible for providing remote customer support for Federal Government ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

Makpar

Service Center Analyst

Washington, DC · Remote

This role is largely responsible for providing remote customer support for Federal Government ... Familiarity with BMC Remedy Service Management preferred. * Experience providing technical support ...

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How much do bmc remedy remote jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for bmc remedy remote in the United States is $66.92, according to ZipRecruiter salary data. Most workers in this role earn between $58.17 and $69.71 per hour, depending on experience, location, and employer.

What are some typical challenges faced when working remotely as a BMC Remedy professional, and how can they be addressed?

Working remotely as a BMC Remedy professional often involves challenges such as coordinating effectively with on-site teams, ensuring secure access to sensitive ITSM data, and troubleshooting complex incidents without direct physical access to systems. To address these challenges, it’s important to establish clear communication channels (such as regular video calls or chat), use secure VPN connections, and leverage remote desktop tools for troubleshooting. Collaborating closely with other IT and support staff ensures that issues are resolved efficiently and knowledge is shared among team members.

What is a BMC Remedy Remote job?

A BMC Remedy Remote job involves working with the BMC Remedy IT Service Management (ITSM) software from a remote location. Professionals in this role typically handle tasks such as configuring, maintaining, and troubleshooting the BMC Remedy platform for organizations. They may also support end users, develop custom workflows, and ensure the system meets IT service management requirements, all while working offsite. Remote BMC Remedy specialists often collaborate with teams via online tools to deliver technical solutions and maintain system performance.

What are the key skills and qualifications needed to thrive as a BMC Remedy Remote Specialist, and why are they important?

To thrive as a BMC Remedy Remote Specialist, you need in-depth knowledge of IT service management (ITSM) processes, experience with BMC Remedy administration, and often a relevant degree or certification. Familiarity with BMC Remedy ITSM Suite, incident/change management modules, and ITIL certification are typically required. Strong problem-solving, communication, and remote collaboration skills help specialists diagnose issues efficiently and support distributed teams. These capabilities are crucial for ensuring reliable IT service delivery and effective support in remote or hybrid work environments.

What is the difference between Bmc Remedy Remote vs Bmc Remedy Developer?

AspectBmc Remedy RemoteBmc Remedy Developer
CertificationsITIL, BMC certificationsITIL, BMC certifications
Work EnvironmentRemote, client sites, support centersOn-site, remote, or hybrid
Job FocusSupport, troubleshooting, remote assistanceApplication development, customization, scripting
Industry UsageIT service management teamsIT departments, software development teams

While both roles involve BMC Remedy, Bmc Remedy Remote primarily focuses on providing remote support and troubleshooting, whereas Bmc Remedy Developer emphasizes customizing and developing Remedy applications. The certifications and work environments overlap, but the job responsibilities differ based on development versus support functions.

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What cities are hiring for Bmc Remedy Remote jobs? Cities with the most Bmc Remedy Remote job openings:
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Bmc Remedy Remote jobs near you
Infographic showing various Bmc Remedy Remote job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $139,187 per year, or $66.9 per hour.
Service Center Analyst

Service Center Analyst

Makpar

Denver, CO • Remote

Full-time

Posted 20 days ago

Job description

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.


The Position:
 
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour's commute of Washington, D.C or Denver, CO.
Role Specific Duties:
  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Required Qualifications:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Must reside within an hour's commute of Washington, D.C or Denver, CO.
  • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
  • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
  • Strong critical thinking abilities.
  • Excellent active listening and communication skills.
  • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
  • Familiarity with BMC Remedy Service Management preferred.
  • Experience providing technical support for any Human Resource based IT applications preferred.
  • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain. 
Benefits:

At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

Start your career today and be a part of something meaningful!

Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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