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Bmc Remedy Remote Jobs in Washington (NOW HIRING)

A1FED Inc

Nuvolo Developer (Remote)

Mclean, VA · On-site +1

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and ...

Eliassen Group

IT Support Specialist

Washington, DC · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... remote Tier 1 application support for end users of the Asset Forfeiture Program. The role will intake calls, create and manage tickets in BMC Remedy, troubleshoot issues, recommend solutions, and ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

This role is largely responsible for providing remote telephone and email-based IT operational ... Enterprise ticketing application experience - BMC Remedy Service Management experience preferred ...

Booz Allen Hamilton, Inc.

PKI Network Engineer

Quantico, VA · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Knowledge of BMC Remedy * Top Secret clearance * CASP or CISSP Certification * MCSA Certification ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

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Bmc Remedy Remote information

What is a BMC Remedy Remote?

A BMC Remedy Remote job involves working with the BMC Remedy IT Service Management (ITSM) software from a remote location. Professionals in this role typically handle tasks such as configuring, maintaining, and troubleshooting the BMC Remedy platform for organizations. They may also support end users, develop custom workflows, and ensure the system meets IT service management requirements, all while working offsite. Remote BMC Remedy specialists often collaborate with teams via online tools to deliver technical solutions and maintain system performance.

What are the key skills and qualifications needed to thrive as a BMC Remedy Remote specialist?

To thrive as a BMC Remedy Remote Specialist, you need in-depth knowledge of IT service management (ITSM) processes, experience with BMC Remedy administration, and often a relevant degree or certification. Familiarity with BMC Remedy ITSM Suite, incident/change management modules, and ITIL certification are typically required. Strong problem-solving, communication, and remote collaboration skills help specialists diagnose issues efficiently and support distributed teams. These capabilities are crucial for ensuring reliable IT service delivery and effective support in remote or hybrid work environments.

What are some typical challenges faced when working remotely as a BMC Remedy professional, and how can they be addressed?

Working remotely as a BMC Remedy professional often involves challenges such as coordinating effectively with on-site teams, ensuring secure access to sensitive ITSM data, and troubleshooting complex incidents without direct physical access to systems. To address these challenges, it’s important to establish clear communication channels (such as regular video calls or chat), use secure VPN connections, and leverage remote desktop tools for troubleshooting. Collaborating closely with other IT and support staff ensures that issues are resolved efficiently and knowledge is shared among team members.

What is the difference between Bmc Remedy Remote vs Bmc Remedy Developer?

AspectBmc Remedy RemoteBmc Remedy Developer
CertificationsITIL, BMC certificationsITIL, BMC certifications
Work EnvironmentRemote, client sites, support centersOn-site, remote, or hybrid
Job FocusSupport, troubleshooting, remote assistanceApplication development, customization, scripting
Industry UsageIT service management teamsIT departments, software development teams

While both roles involve BMC Remedy, Bmc Remedy Remote primarily focuses on providing remote support and troubleshooting, whereas Bmc Remedy Developer emphasizes customizing and developing Remedy applications. The certifications and work environments overlap, but the job responsibilities differ based on development versus support functions.

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For Bmc Remedy Remote jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Bmc Remedy Remote jobs in Washington look for?

The top searched job categories for Bmc Remedy Remote jobs in Washington are:

Bmc Remedy Remote jobs near you

Nuvolo Developer (Remote)

A1FED Inc

Mclean, VA • On-site, Remote

$54.50 - $75/hr

Full-time

Re-posted 8 days ago

Job description

Job Title: Nuvolo Developer
Location: Remote
Employment Type: Full-Time
About Us:
A1FED Incorporated (A1FED) is a woman-owned Small Business Administration (SBA) 8(a) certified information technology (IT) solutions provider specializing in software development, training, and artificial intelligence (AI). We are seeking a talented Nuvolo Developer with solid ServiceNow and Nuvolo experience to support and enhance our enterprise Reservation, Space, and Real Estate management systems. This role offers the opportunity to work in a collaborative, fast-paced environment where innovation and problem-solving are highly valued.
Responsibilities
  • Design, develop, and maintain application programming interface (API) and data integration processes between ServiceNow/Nuvolo and external systems.
  • Load assets into ServiceNow from third-party systems using web services and Import Sets.
  • Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods.
  • Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management.
  • Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models.
  • Configure and manage ServiceNow email notifications, inbound actions, reports, gauges, and home pages.
  • Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models.
  • Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and ServiceNow.
  • Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows.
  • Create and enhance Facilities Catalog Items for Reservation System improvements.
  • Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL).
  • Support change and release management processes.
  • Design intuitive form layouts using UI Actions and UI Policies.
  • Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules.

Required Skills & Experience
  • US Citizen or Permanent Resident
  • 3+ years of ServiceNow development experience, with at least one to two years in Nuvolo modules (Real Estate, Federal Real Property Profile (FRPP), Reservation, Space).
  • Strong understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles.
  • Hands-on experience with ServiceNow scripting (JavaScript, Glide Application Programming Interface), HyperText Markup Language (HTML), and UI customization.
  • Proficiency in SOAP, REST, Lightweight Directory Access Protocol (LDAP) integrations, and data migration techniques.
  • Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and Simple Network Management Protocol (SNMP).
  • Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions.

Preferred Qualifications
  • Experience with workflow automation and advanced ServiceNow customization.
  • Knowledge of operational and financial metrics reporting for Nuvolo systems.
  • Previous experience in federal or regulated environments.

Environment & Tools:
ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP
Why Join Us?
  • Competitive salary and benefits package.
  • Opportunities for growth and professional development.
  • Collaborative culture with a mission-driven focus.

If you are passionate about ServiceNow and Nuvolo development and want to make an impact in a dynamic IT environment, we'd love to hear from you.

Apply